Million Air
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Customer Service Representative
role at
Million Air Do you enjoy working in a fast‑paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, and paid time off, along with competitive pay?
Then you will love being a valued part of our award‑winning team! The Customer Service Representative plays a vital role in our daily operations and will provide an elite level of customer service to crew and passengers by delivering everything they need to have an extraordinary stay, including a warm welcome and concierge service. The position also collaborates with ground personnel to ensure all ground services are completed and invoiced.
Celebrating our passion for aviation and providing extraordinary customer experiences, Million Air serves private aircraft as well as military and commercial aircraft. We thrive in a team environment to live our motto: "We are Ladies and Gentlemen, serving Ladies and Gentlemen." We are seeking extremely talented employees to contribute to Million Air's vision of being the premier, worldwide, industry‑leading aviation service provider.
Responsibilities and Duties
Greet customers in a friendly, professional manner
Provide concierge services to pilots and customers, including making reservations as required
Invoicing for services rendered to customers and pilots
Record customer preferences in Million Air internal system
Proactive preparation for all incoming aircraft
Provide timely feedback to the company regarding service failures or customer concerns
Partner with line service team to meet and exceed customer’s service expectations
Keep hospitality bar stocked with snacks and beverages
Maintain a neat work area at all times, including front desk, lobby, and all FBO amenities
Competencies
Customer focus – naturally outgoing/extroverted
Communicate with customers and employees in person, on phone, and through radio communications
Strong computer skills including Microsoft Office products and point‑of‑sale programs
Basic mathematical knowledge
Must be able to operate a motor vehicle and be insurable by Company insurance policy (requires clean driving record)
Bi‑lingual preferred
Reporting Relationship This position reports to the Customer Service Manager.
Work Environment This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non‑moving aircraft.
Physical Demands
Must be able to lift 25 pounds
Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
Position Type and Expected Hours of Work This is a non‑exempt position. The role includes shift work which requires evenings, weekends, and scheduled company holidays.
Travel No travel is expected for this position.
Social Media Disclosure of social media is a requirement. Please attach a social media link on your resume and/or application.
Education, Experience, and Eligibility Qualifications
Customer service experience preferably in the service industry
High School Diploma or equivalent
Entry level position
Ability to work evenings, weekends, and holidays
Acceptable driving record
Zero‑tolerance drug‑free employer includes pre‑employment and random screening
AAP/EEO Statement Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.
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Customer Service Representative
role at
Million Air Do you enjoy working in a fast‑paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, and paid time off, along with competitive pay?
Then you will love being a valued part of our award‑winning team! The Customer Service Representative plays a vital role in our daily operations and will provide an elite level of customer service to crew and passengers by delivering everything they need to have an extraordinary stay, including a warm welcome and concierge service. The position also collaborates with ground personnel to ensure all ground services are completed and invoiced.
Celebrating our passion for aviation and providing extraordinary customer experiences, Million Air serves private aircraft as well as military and commercial aircraft. We thrive in a team environment to live our motto: "We are Ladies and Gentlemen, serving Ladies and Gentlemen." We are seeking extremely talented employees to contribute to Million Air's vision of being the premier, worldwide, industry‑leading aviation service provider.
Responsibilities and Duties
Greet customers in a friendly, professional manner
Provide concierge services to pilots and customers, including making reservations as required
Invoicing for services rendered to customers and pilots
Record customer preferences in Million Air internal system
Proactive preparation for all incoming aircraft
Provide timely feedback to the company regarding service failures or customer concerns
Partner with line service team to meet and exceed customer’s service expectations
Keep hospitality bar stocked with snacks and beverages
Maintain a neat work area at all times, including front desk, lobby, and all FBO amenities
Competencies
Customer focus – naturally outgoing/extroverted
Communicate with customers and employees in person, on phone, and through radio communications
Strong computer skills including Microsoft Office products and point‑of‑sale programs
Basic mathematical knowledge
Must be able to operate a motor vehicle and be insurable by Company insurance policy (requires clean driving record)
Bi‑lingual preferred
Reporting Relationship This position reports to the Customer Service Manager.
Work Environment This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non‑moving aircraft.
Physical Demands
Must be able to lift 25 pounds
Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
Position Type and Expected Hours of Work This is a non‑exempt position. The role includes shift work which requires evenings, weekends, and scheduled company holidays.
Travel No travel is expected for this position.
Social Media Disclosure of social media is a requirement. Please attach a social media link on your resume and/or application.
Education, Experience, and Eligibility Qualifications
Customer service experience preferably in the service industry
High School Diploma or equivalent
Entry level position
Ability to work evenings, weekends, and holidays
Acceptable driving record
Zero‑tolerance drug‑free employer includes pre‑employment and random screening
AAP/EEO Statement Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.
#J-18808-Ljbffr