Women's Care
Patient Access Representative (70367)
Women’s Care, founded in 1998, is a leading women’s healthcare group in the United States, dedicated to providing the highest quality of care for women through their reproductive years and beyond. With 100+ locations and over 400 OB/GYNs and specialists across the country, Women’s Care provides comprehensive patient care in obstetrics, gynecology, gynecologic oncology, urogynecology, gynecologic pathology, breast surgery, genetic counseling, maternal‑fetal medicine, laboratory services, and fertility.
Responsibilities
Greet all patients and visitors with a smile in a prompt and courteous manner.
Obtain and confirm patient demographics and update patient profile, including proper patient identification according to the Women’s Care patient identification policy.
Collect payment and/or assist patient with billing concerns while ensuring practices meet time‑of‑service collection expectations and goals.
Scan insurance card, ID, and other pertinent information into the EMR system (HIPAA compliance, authorizations, medical records, etc.).
Set up payment plans for patients unable to pay balances per Women’s Care Payment Plan policy.
Have a full understanding of the financial policies and patient forms to answer questions clearly.
Answer a high volume of incoming phone calls and respond to patient emails promptly while adhering to Women’s Care values.
Confirm all unconfirmed appointments for the next business day.
Monitor the lobby frequently to ensure no one has been waiting too long and keep patients informed if provider delays occur.
Assist patients who are having difficulty with online registration or completing forms.
Schedule or reschedule appointments.
Act as a backup to verify patient insurance information and determine possible payment responsibility.
Verify that all patients have had insurance eligibility and registration completed prior to being seen by the provider.
Schedule follow‑up appointments upon patient check‑out.
Ensure all appointments in eCW are “checked out” at the end of each day or appropriately updated.
Keep the lobby and front area tidy and presentable; clean the waiting room if necessary.
Demonstrate and embody the Women’s Care mission and core values.
Comply with all HIPAA rules, regulations, and guidelines.
Perform other duties as assigned.
Qualifications
High school diploma or equivalent required.
Exceptional customer service experience and a true desire to help others while providing a positive patient experience at every encounter.
Strong organizational skills.
Customer‑centric focus and a warm, welcoming, and professional demeanor.
Strong verbal and written communication skills.
Deadline‑driven and detail‑oriented.
High computer literacy with the ability to use and/or quickly learn programs including Microsoft Office.
Ability to multi‑task in a high‑volume, dynamic atmosphere.
Ability to communicate and work efficiently with patients, co‑workers, and providers.
Dependable, reliable, and punctual.
Preferred Skills
Preferably one year of experience working in a medical office or healthcare setting; OBGYN experience a plus.
General knowledge of medical terminology and billing is beneficial.
Experience with an electronic medical records system, specifically eClinicalWorks (eCW), a plus.
We Offer
Competitive compensation package
Health, dental, and vision benefits
Paid time off and paid holidays
401(k) plan
Opportunity to make a difference in patients’ lives every day!
Our Values
C ompassion & Empathy: Treating patients like valued friends and family
A ccountability: Taking responsibility for our actions and behaviors
R espect: Acting respectfully in every interaction
E xcellence & Quality: Providing the safest, highest quality of care
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Health Care Provider
Industries
Hospitals and Health Care
Tampa, FL $185,000.00-$195,000.00
#J-18808-Ljbffr
Responsibilities
Greet all patients and visitors with a smile in a prompt and courteous manner.
Obtain and confirm patient demographics and update patient profile, including proper patient identification according to the Women’s Care patient identification policy.
Collect payment and/or assist patient with billing concerns while ensuring practices meet time‑of‑service collection expectations and goals.
Scan insurance card, ID, and other pertinent information into the EMR system (HIPAA compliance, authorizations, medical records, etc.).
Set up payment plans for patients unable to pay balances per Women’s Care Payment Plan policy.
Have a full understanding of the financial policies and patient forms to answer questions clearly.
Answer a high volume of incoming phone calls and respond to patient emails promptly while adhering to Women’s Care values.
Confirm all unconfirmed appointments for the next business day.
Monitor the lobby frequently to ensure no one has been waiting too long and keep patients informed if provider delays occur.
Assist patients who are having difficulty with online registration or completing forms.
Schedule or reschedule appointments.
Act as a backup to verify patient insurance information and determine possible payment responsibility.
Verify that all patients have had insurance eligibility and registration completed prior to being seen by the provider.
Schedule follow‑up appointments upon patient check‑out.
Ensure all appointments in eCW are “checked out” at the end of each day or appropriately updated.
Keep the lobby and front area tidy and presentable; clean the waiting room if necessary.
Demonstrate and embody the Women’s Care mission and core values.
Comply with all HIPAA rules, regulations, and guidelines.
Perform other duties as assigned.
Qualifications
High school diploma or equivalent required.
Exceptional customer service experience and a true desire to help others while providing a positive patient experience at every encounter.
Strong organizational skills.
Customer‑centric focus and a warm, welcoming, and professional demeanor.
Strong verbal and written communication skills.
Deadline‑driven and detail‑oriented.
High computer literacy with the ability to use and/or quickly learn programs including Microsoft Office.
Ability to multi‑task in a high‑volume, dynamic atmosphere.
Ability to communicate and work efficiently with patients, co‑workers, and providers.
Dependable, reliable, and punctual.
Preferred Skills
Preferably one year of experience working in a medical office or healthcare setting; OBGYN experience a plus.
General knowledge of medical terminology and billing is beneficial.
Experience with an electronic medical records system, specifically eClinicalWorks (eCW), a plus.
We Offer
Competitive compensation package
Health, dental, and vision benefits
Paid time off and paid holidays
401(k) plan
Opportunity to make a difference in patients’ lives every day!
Our Values
C ompassion & Empathy: Treating patients like valued friends and family
A ccountability: Taking responsibility for our actions and behaviors
R espect: Acting respectfully in every interaction
E xcellence & Quality: Providing the safest, highest quality of care
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Health Care Provider
Industries
Hospitals and Health Care
Tampa, FL $185,000.00-$195,000.00
#J-18808-Ljbffr