Four Rivers Community Health Center
Patient Service Representative
Four Rivers Community Health Center, Salem, Missouri, United States, 65560
Patient Service Representative – Medical Appointment Scheduling
General Summary:
A nonexempt, clerical position responsible for making appointments for patients following medical/dental practice procedures. Tasks may be integrated into another position.
Essential Job Responsibilities:
Schedules appointments for patients either by phone or in person. The clinic offers after‑hours/one‑day appointments, representative will schedule these appointments following walk‑in protocols.
Uses electronic medical record program to match physician/clinician availability with patient’s preferences in terms of date and time.
Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns. Ensures that updates (e.g., cancellations or additions) are input daily into master schedule.
Uses customer service principles and techniques to deal with patients calmly and pleasantly.
Collects patient demographic information (i.e., address, income verification, ID) and other paperwork as needed.
Explains financial requirements to the patient and collects co‑pays as required. Balances cash drawer daily.
Demonstrates understanding of HIPAA and protects patient information.
Other duties as assigned.
Education:
High school diploma.
Experience:
Minimum one year of experience in an appointment scheduling position, preferably in a medical/dental practice setting.
Other Requirements:
None.
Knowledge:
Medical/dental practice protocols related to scheduling appointments and health insurance.
Computerized scheduling systems.
Customer service principles and techniques.
Skills:
Communicating effectively with physicians/clinicians about scheduling preferences.
Maintaining master appointment schedule via manual or computerized means.
Producing reports about appointment patterns as needed.
Abilities:
Multitask effectively while dealing with phone calls, in‑office patients, staff, and others pleasantly.
Communicate calmly and clearly with patients about appointments in all circumstances, including when they are ill or have an emergency.
Analyze situations and respond appropriately.
Equipment Operated:
Standard office equipment with emphasis on computer hardware and software as well as telephone.
Work Environment:
Office or reception area. Exposure to communicable diseases and other conditions related to clinic setting.
Mental/Physical Requirements:
Mostly sedentary with some standing, walking, reaching. Daily and repetitive data entry may cause nerve problems unless ergonomic techniques are used. Periodic stress from handling many calls and patient requests.
This job description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as organizational needs evolve.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Health Care Provider
Medical Practices
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A nonexempt, clerical position responsible for making appointments for patients following medical/dental practice procedures. Tasks may be integrated into another position.
Essential Job Responsibilities:
Schedules appointments for patients either by phone or in person. The clinic offers after‑hours/one‑day appointments, representative will schedule these appointments following walk‑in protocols.
Uses electronic medical record program to match physician/clinician availability with patient’s preferences in terms of date and time.
Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns. Ensures that updates (e.g., cancellations or additions) are input daily into master schedule.
Uses customer service principles and techniques to deal with patients calmly and pleasantly.
Collects patient demographic information (i.e., address, income verification, ID) and other paperwork as needed.
Explains financial requirements to the patient and collects co‑pays as required. Balances cash drawer daily.
Demonstrates understanding of HIPAA and protects patient information.
Other duties as assigned.
Education:
High school diploma.
Experience:
Minimum one year of experience in an appointment scheduling position, preferably in a medical/dental practice setting.
Other Requirements:
None.
Knowledge:
Medical/dental practice protocols related to scheduling appointments and health insurance.
Computerized scheduling systems.
Customer service principles and techniques.
Skills:
Communicating effectively with physicians/clinicians about scheduling preferences.
Maintaining master appointment schedule via manual or computerized means.
Producing reports about appointment patterns as needed.
Abilities:
Multitask effectively while dealing with phone calls, in‑office patients, staff, and others pleasantly.
Communicate calmly and clearly with patients about appointments in all circumstances, including when they are ill or have an emergency.
Analyze situations and respond appropriately.
Equipment Operated:
Standard office equipment with emphasis on computer hardware and software as well as telephone.
Work Environment:
Office or reception area. Exposure to communicable diseases and other conditions related to clinic setting.
Mental/Physical Requirements:
Mostly sedentary with some standing, walking, reaching. Daily and repetitive data entry may cause nerve problems unless ergonomic techniques are used. Periodic stress from handling many calls and patient requests.
This job description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as organizational needs evolve.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Health Care Provider
Medical Practices
#J-18808-Ljbffr