ComForCare Home Care (Raleigh, NC)
Customer Service Representative
ComForCare Home Care (Raleigh, NC), Lafayette, Louisiana, United States, 70595
Job Title: Customer Service Representative
Location: ComForCare Home Care (Raleigh, NC)
Reports to: Club Manager
Status: Full Time/Part Time/Non-Supervisor/Non-Exempt
Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks: answering phone calls politely and friendly.
Take information calls and tours.
Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness and cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
Listening: actively listens to customers, empathizes and works together to solve problems.
Problem Solving: recognizes and defines problems; analyzes information; encourages solutions and plans to resolve situations; seeks assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic.
Strong customer service skills.
Basic computer proficiency.
Physical Demands
Standing and walking at least 75% of the shift.
Talking in person or on the phone at least 75% of the shift.
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Dollars for Scholars Program.
Employee Appreciation Program.
Free Membership for self and one family member or friend.
Team Member Support Team.
Health, Dental and Vision Insurance.
Critical Illness Insurance.
Short Term Disability Insurance.
Accident Insurance.
Voluntary Life Insurance.
Pet Insurance.
HSA.
Advancement Opportunities.
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Reports to: Club Manager
Status: Full Time/Part Time/Non-Supervisor/Non-Exempt
Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks: answering phone calls politely and friendly.
Take information calls and tours.
Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness and cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
Listening: actively listens to customers, empathizes and works together to solve problems.
Problem Solving: recognizes and defines problems; analyzes information; encourages solutions and plans to resolve situations; seeks assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic.
Strong customer service skills.
Basic computer proficiency.
Physical Demands
Standing and walking at least 75% of the shift.
Talking in person or on the phone at least 75% of the shift.
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Dollars for Scholars Program.
Employee Appreciation Program.
Free Membership for self and one family member or friend.
Team Member Support Team.
Health, Dental and Vision Insurance.
Critical Illness Insurance.
Short Term Disability Insurance.
Accident Insurance.
Voluntary Life Insurance.
Pet Insurance.
HSA.
Advancement Opportunities.
#J-18808-Ljbffr