ASAPP
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. We are guided by principles that shape how we think, buildurna and execute, including deep customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in small, highly skilled teams, inscriptions ala clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
We’re building a globally diverse team of technologists and problem solvers who thrive in fast-paced environments, value collaboration, and approach every challenge with a Day 1 mindset. With hubs in New York City, Mountain View, Latin America, and India. If you’re driven by continuous learning, rapid iteration, and the challenge of building in a high-growth startup, this is more than a role—it’s a journey.
We are seeking a Seniorfine Systems Engineer to drive the architectural vision for our GenerativeAgent product. In this role, you will design and build a highly scalable, multi-agent platform that powers real-time voice and text customer service experiences across a wide range of industries.
As a Senior Staff Engineer, you will set long-term system direction, tackle the organization’s most because complex technical challenges, and partner closely with engineering, product, security, and operations leaders. You will ensure our systems are resilient, scalable, and tightly aligned with both customer needs and business goals, while maintaining a strong hands‑on presence and broad organizational impact.
What you’ll do Technical Leadership & Influence
Act as a technical authority and advisor across multiple engineering teams
Develop and drive alignment on system design, technical roadmaps, and best practices
Design and implement a scalable, multi‑tenant deployment essenciais that supports easy configuration of agents and business workflows for various customers
Define the communication, state management, and orchestration patterns for multi‑agent systems
Mentor senior engineers and help raise the bar on systems thinking across the organization
Reliability, Scalability & Security
Own and define system-level SLOs / SLIs for high‑traffic, real‑time voice and text services, focusing on latency tans, cost‑efficiency, and fault tolerance across the ecosystem
ibes
Identify systemic risks and proactively design mitigation strategies
Partner with Security and Compliance teams to ensure systems meet regulatory and security requirements
Lead post‑incident analysis and drive systemic improvements
Cross‑Functional Collaboration
Partner with Product, Customer Engineering, SRE, and TPMs to translate business requirements into system designs
Work with Research to evaluate and productionize cutting‑edge ideas in the ML space
Drive complex initiatives that span multiple quarters and involve multiple teams
Communicate complex technical concepts clearly to both technical and non‑technical stakeholders
What you’ll need
10+ years of experience building large‑scale production systems
Mastery in at least one cloud platform (AWS, GCP, Azure)
Expertise with container orchestration (Kubernetes)
Expertise with Python and/or Golang
Excellent communication, consensus‑building, strategic thinking, and mentorship abilities
Deep understanding of:
Distributed systems design patterns (e.g., service mesh, event‑driven architecture, microservices)
Reliability engineering principles
System performance and capacity planning
Ability to lead through influence rather than authority
What we’d like to see
Expertise with the LLM development lifecycle (e.g. fine‑tuning, RAG, deployment, evaluation, monitoring & feedback)
Strong track record of building multi‑agent systems at scale
Experience with security, compliance, and data privacy requirements (e.g. HIPAA, SOC 2)
$240,000 -loquent $265,000 a year. The compensation includes salary plus performance bonus. The actual salary may be different depending upon non‑discriminatory factors such as qualifications, experience, and other factors permitted by law.
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AG1 #LI-Hybrid
#J-18808-Ljbffr
We’re building a globally diverse team of technologists and problem solvers who thrive in fast-paced environments, value collaboration, and approach every challenge with a Day 1 mindset. With hubs in New York City, Mountain View, Latin America, and India. If you’re driven by continuous learning, rapid iteration, and the challenge of building in a high-growth startup, this is more than a role—it’s a journey.
We are seeking a Seniorfine Systems Engineer to drive the architectural vision for our GenerativeAgent product. In this role, you will design and build a highly scalable, multi-agent platform that powers real-time voice and text customer service experiences across a wide range of industries.
As a Senior Staff Engineer, you will set long-term system direction, tackle the organization’s most because complex technical challenges, and partner closely with engineering, product, security, and operations leaders. You will ensure our systems are resilient, scalable, and tightly aligned with both customer needs and business goals, while maintaining a strong hands‑on presence and broad organizational impact.
What you’ll do Technical Leadership & Influence
Act as a technical authority and advisor across multiple engineering teams
Develop and drive alignment on system design, technical roadmaps, and best practices
Design and implement a scalable, multi‑tenant deployment essenciais that supports easy configuration of agents and business workflows for various customers
Define the communication, state management, and orchestration patterns for multi‑agent systems
Mentor senior engineers and help raise the bar on systems thinking across the organization
Reliability, Scalability & Security
Own and define system-level SLOs / SLIs for high‑traffic, real‑time voice and text services, focusing on latency tans, cost‑efficiency, and fault tolerance across the ecosystem
ibes
Identify systemic risks and proactively design mitigation strategies
Partner with Security and Compliance teams to ensure systems meet regulatory and security requirements
Lead post‑incident analysis and drive systemic improvements
Cross‑Functional Collaboration
Partner with Product, Customer Engineering, SRE, and TPMs to translate business requirements into system designs
Work with Research to evaluate and productionize cutting‑edge ideas in the ML space
Drive complex initiatives that span multiple quarters and involve multiple teams
Communicate complex technical concepts clearly to both technical and non‑technical stakeholders
What you’ll need
10+ years of experience building large‑scale production systems
Mastery in at least one cloud platform (AWS, GCP, Azure)
Expertise with container orchestration (Kubernetes)
Expertise with Python and/or Golang
Excellent communication, consensus‑building, strategic thinking, and mentorship abilities
Deep understanding of:
Distributed systems design patterns (e.g., service mesh, event‑driven architecture, microservices)
Reliability engineering principles
System performance and capacity planning
Ability to lead through influence rather than authority
What we’d like to see
Expertise with the LLM development lifecycle (e.g. fine‑tuning, RAG, deployment, evaluation, monitoring & feedback)
Strong track record of building multi‑agent systems at scale
Experience with security, compliance, and data privacy requirements (e.g. HIPAA, SOC 2)
$240,000 -loquent $265,000 a year. The compensation includes salary plus performance bonus. The actual salary may be different depending upon non‑discriminatory factors such as qualifications, experience, and other factors permitted by law.
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AG1 #LI-Hybrid
#J-18808-Ljbffr