TD
Retail Banker II Float - Southern New Hampshire
TD, Concord, New Hampshire, United States, 03306
Retail Banker II Float - Southern New Hampshire
Location:
Concord, New Hampshire, United States
Hours:
40 hours per week
Pay:
$24.00 - $33.50 USD per hour
TD is committed to fair and equitable compensation opportunities and supports growth & skill development. Compensation policies are designed to allow colleagues to progress through the salary range over time as they advance in their role. The base pay offered may vary based on skills, experience, local market, and business needs.
Line of Business:
Services bancaires personnels et commerciaux
Job Description The Retail Banker II Float is a customer liaison integral to delivering TD’s brand promise by leveraging financial expertise and consultative advice to address personal banking solutions and needs. This role supports business growth through identifying appropriate TD solutions that help customers achieve financial goals and deepen their relationship with TD. It is an itinerant position across multiple locations.
Depth & Scope
Acts as a subject‑matter expert for both customers and colleagues regarding all products, services, policies, and procedures.
Has a broad knowledge of the full product suite, services, and processes, with moderate complexity and risk.
Makes product recommendations based on customer needs and highlights features that support customers during life changes, save time and money, and exceed expectations.
Uses Customer Relationship Management tools to identify solutions and lead outbound sales activities.
Evaluates issues, errors, and problems based on established practices and precedents.
Explains detailed or complicated information within the team.
Builds working relationships with customers and internal teams.
Attains full proficiency through job‑related training to perform a range of activities.
Participates in customer outreach, servicing, and advisory activities to deliver an unexpectedly human experience.
Engages in conversations about loan products and facilitates the application intake.
Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
Education & Experience
HS Diploma or GED required; 2‑year degree preferred.
2+ years of related experience required.
Teller experience preferred.
Cross‑trained to handle customer transactions.
Agile, team‑oriented, and flexible to adapt across locations.
Must be willing to travel to multiple work locations within the region.
Superior customer service skills.
Strong organizational skills for a fast‑paced environment.
Excellent communication skills; concise, clear, and consistent.
Effective problem‑solving abilities.
Ability to schedule, prioritize, and work independently within deadlines.
Proficient in Microsoft Office.
Capability to provide community services, including financial education classes.
Notary license preferred.
Customer Accountabilities
Deliver legendary experience through relationship building and advising.
Support the bank’s customer service strategy; provide end‑to‑end advice and proactive insights.
Act as a customer advocate providing resolution, tips, and insights.
Reinforce brand champions and community engagement.
Perform teller transactions while ensuring fraud mitigation and policy compliance.
Focus on each customer as a unique personalized interaction.
Upsell products and educate clients on digital self‑service options.
Shareholder Accountabilities
Promote the full suite of products, sales, services, and banking capabilities.
Apply operating policies and procedures accurately.
Ensure timely and accurate completion of business processes.
Escalate non‑standard or high‑risk transactions.
Maintain accurate documentation in compliance with regulations.
Ensure due diligence for all customer transactions.
Adhere to the bank code of conduct.
Support operational excellence initiatives.
Maintain risk and control policy compliance.
Employee/Team Accountabilities
Participate fully as a team member, fostering a positive work environment.
Continuously deepen expertise and share knowledge with the team.
Engage in performance management and development activities.
Keep the team updated on project status and relevant information.
Support diversity, equity, and inclusion initiatives.
Represent the bank as a brand ambassador.
Seek continuous improvement and quality of work.
Take ownership of career development and seek feedback.
Adopt a positive mindset towards change.
Comply with TD’s shared commitments and code of conduct.
OCC Language
Position qualifies as a loan originator under Regulation Z and the SAFE Act.
Must meet eligibility for registration as a mortgage loan originator with NMLS.
Must pass criminal background and credit check as required by federal law.
Physical Requirements Never: 0%; Occasional: 1‑33%; Frequent: 34‑66%; Continuous: 67‑100%
Domestic Travel – Continuous
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds – Continuous
Sitting – Continuous
Standing – Occasional
Walking – Continuous
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Occasional
Squatting – Occasional
Bending – Occasional
Kneeling – Occasional
Crawling – Occasional
Climbing – Occasional
Reaching overhead – Occasional
Reaching forward – Occasional
Pushing - Occasional
Pulling - Occasional
Twisting - Occasional
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous
The above statements are intended to describe the general nature and level of work described above. These are not exhaustive lists of all responsibilities, duties, or skills required.
Who We Are TD is a leading global financial institution, the fifth largest bank by branches. We deliver legendary customer experiences to over 27 million households and businesses worldwide and employ more than 95,000 colleagues.
Our Total Rewards Package The package includes base salary, variable compensation, health and well‑being benefits, savings and retirement plans, paid time off, banking benefits, career development, and recognition programs. Learn more.
Additional Information We are delighted you’re considering a career with TD. We provide competitive benefits, training, development, and support to help you thrive at work and home.
Colleague Development We help you succeed by offering frequent career conversations, access to an online learning platform, and mentoring to unlock future opportunities.
Training & Onboarding We provide comprehensive training and onboarding to equip you for success in your new role.
Interview Process We’ll contact candidates of interest to schedule interviews and communicate outcomes via email or phone.
Accommodation TD Bank is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to any protected characteristic. For accommodations, contact USWAPTDO@td.com.
Seniority level Entry level
Employment type Full‑time
Job function Finance and Sales
Industries Banking
Referrals increase your chances of interviewing at TD by 2x
#J-18808-Ljbffr
Concord, New Hampshire, United States
Hours:
40 hours per week
Pay:
$24.00 - $33.50 USD per hour
TD is committed to fair and equitable compensation opportunities and supports growth & skill development. Compensation policies are designed to allow colleagues to progress through the salary range over time as they advance in their role. The base pay offered may vary based on skills, experience, local market, and business needs.
Line of Business:
Services bancaires personnels et commerciaux
Job Description The Retail Banker II Float is a customer liaison integral to delivering TD’s brand promise by leveraging financial expertise and consultative advice to address personal banking solutions and needs. This role supports business growth through identifying appropriate TD solutions that help customers achieve financial goals and deepen their relationship with TD. It is an itinerant position across multiple locations.
Depth & Scope
Acts as a subject‑matter expert for both customers and colleagues regarding all products, services, policies, and procedures.
Has a broad knowledge of the full product suite, services, and processes, with moderate complexity and risk.
Makes product recommendations based on customer needs and highlights features that support customers during life changes, save time and money, and exceed expectations.
Uses Customer Relationship Management tools to identify solutions and lead outbound sales activities.
Evaluates issues, errors, and problems based on established practices and precedents.
Explains detailed or complicated information within the team.
Builds working relationships with customers and internal teams.
Attains full proficiency through job‑related training to perform a range of activities.
Participates in customer outreach, servicing, and advisory activities to deliver an unexpectedly human experience.
Engages in conversations about loan products and facilitates the application intake.
Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
Education & Experience
HS Diploma or GED required; 2‑year degree preferred.
2+ years of related experience required.
Teller experience preferred.
Cross‑trained to handle customer transactions.
Agile, team‑oriented, and flexible to adapt across locations.
Must be willing to travel to multiple work locations within the region.
Superior customer service skills.
Strong organizational skills for a fast‑paced environment.
Excellent communication skills; concise, clear, and consistent.
Effective problem‑solving abilities.
Ability to schedule, prioritize, and work independently within deadlines.
Proficient in Microsoft Office.
Capability to provide community services, including financial education classes.
Notary license preferred.
Customer Accountabilities
Deliver legendary experience through relationship building and advising.
Support the bank’s customer service strategy; provide end‑to‑end advice and proactive insights.
Act as a customer advocate providing resolution, tips, and insights.
Reinforce brand champions and community engagement.
Perform teller transactions while ensuring fraud mitigation and policy compliance.
Focus on each customer as a unique personalized interaction.
Upsell products and educate clients on digital self‑service options.
Shareholder Accountabilities
Promote the full suite of products, sales, services, and banking capabilities.
Apply operating policies and procedures accurately.
Ensure timely and accurate completion of business processes.
Escalate non‑standard or high‑risk transactions.
Maintain accurate documentation in compliance with regulations.
Ensure due diligence for all customer transactions.
Adhere to the bank code of conduct.
Support operational excellence initiatives.
Maintain risk and control policy compliance.
Employee/Team Accountabilities
Participate fully as a team member, fostering a positive work environment.
Continuously deepen expertise and share knowledge with the team.
Engage in performance management and development activities.
Keep the team updated on project status and relevant information.
Support diversity, equity, and inclusion initiatives.
Represent the bank as a brand ambassador.
Seek continuous improvement and quality of work.
Take ownership of career development and seek feedback.
Adopt a positive mindset towards change.
Comply with TD’s shared commitments and code of conduct.
OCC Language
Position qualifies as a loan originator under Regulation Z and the SAFE Act.
Must meet eligibility for registration as a mortgage loan originator with NMLS.
Must pass criminal background and credit check as required by federal law.
Physical Requirements Never: 0%; Occasional: 1‑33%; Frequent: 34‑66%; Continuous: 67‑100%
Domestic Travel – Continuous
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds – Continuous
Sitting – Continuous
Standing – Occasional
Walking – Continuous
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Occasional
Squatting – Occasional
Bending – Occasional
Kneeling – Occasional
Crawling – Occasional
Climbing – Occasional
Reaching overhead – Occasional
Reaching forward – Occasional
Pushing - Occasional
Pulling - Occasional
Twisting - Occasional
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous
The above statements are intended to describe the general nature and level of work described above. These are not exhaustive lists of all responsibilities, duties, or skills required.
Who We Are TD is a leading global financial institution, the fifth largest bank by branches. We deliver legendary customer experiences to over 27 million households and businesses worldwide and employ more than 95,000 colleagues.
Our Total Rewards Package The package includes base salary, variable compensation, health and well‑being benefits, savings and retirement plans, paid time off, banking benefits, career development, and recognition programs. Learn more.
Additional Information We are delighted you’re considering a career with TD. We provide competitive benefits, training, development, and support to help you thrive at work and home.
Colleague Development We help you succeed by offering frequent career conversations, access to an online learning platform, and mentoring to unlock future opportunities.
Training & Onboarding We provide comprehensive training and onboarding to equip you for success in your new role.
Interview Process We’ll contact candidates of interest to schedule interviews and communicate outcomes via email or phone.
Accommodation TD Bank is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to any protected characteristic. For accommodations, contact USWAPTDO@td.com.
Seniority level Entry level
Employment type Full‑time
Job function Finance and Sales
Industries Banking
Referrals increase your chances of interviewing at TD by 2x
#J-18808-Ljbffr