The Marcus Corporation
If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As the Banquets Manager at the Grand Geneva Resort & Spa, you’ll play a pivotal role in orchestrating flawless events, overseeing the Banquets department while occasionally lending your expertise to the resort’s vibrant dining outlets. Your leadership will ensure every occasion runs seamlessly, leaving lasting impressions on guests.
Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award‑winning, all‑seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a.misc sense of tradition, and we're looking to create a strong, bright future – a future that includes you.
What will you be doing?
Assist in managing daily F&B and banquet operations, including scheduling, cost control, and guest relations. Have comprehensive knowledge of the menu and wine list, including preparation and service standards. Inspect function spaces and outlets for cleanliness and proper setup. Provide leadership to departments to meet goals and objectives while inspiring employees. Supervise, train, and manage front‑of‑house F&B staff. Participate in key operational meetings, including BEO and resume meetings. Use customer satisfaction surveys to develop and implement improvement action plans. Communicate consistently with the culinary and management teams, addressing and resolving guest complaints. What do you bring to the role?
Minimum 1 year of food and beverage supervisory experience required. Ability to work flexible hours, including nights, weekends, and holidays. Strong written and verbal communication skills. Leadership skills to motivate and mentor team members. Versatile in managing diverse responsibilities and workforce; knowledgeable in F&B service and presentation. Great attention to detail, ensuring staff meets company standards for excellent customer service. Able to stand for long periods, work in confined spaces with high noise levels and frequent interruptions, and perform duties in extreme temperatures. High school diploma or equivalent education and experience. What’s in it for you?
A free, well‑balanced meal every shift Discounted gym membership Room discounts
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Assist in managing daily F&B and banquet operations, including scheduling, cost control, and guest relations. Have comprehensive knowledge of the menu and wine list, including preparation and service standards. Inspect function spaces and outlets for cleanliness and proper setup. Provide leadership to departments to meet goals and objectives while inspiring employees. Supervise, train, and manage front‑of‑house F&B staff. Participate in key operational meetings, including BEO and resume meetings. Use customer satisfaction surveys to develop and implement improvement action plans. Communicate consistently with the culinary and management teams, addressing and resolving guest complaints. What do you bring to the role?
Minimum 1 year of food and beverage supervisory experience required. Ability to work flexible hours, including nights, weekends, and holidays. Strong written and verbal communication skills. Leadership skills to motivate and mentor team members. Versatile in managing diverse responsibilities and workforce; knowledgeable in F&B service and presentation. Great attention to detail, ensuring staff meets company standards for excellent customer service. Able to stand for long periods, work in confined spaces with high noise levels and frequent interruptions, and perform duties in extreme temperatures. High school diploma or equivalent education and experience. What’s in it for you?
A free, well‑balanced meal every shift Discounted gym membership Room discounts
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