Fresenius Medical Care AG & Co
Bilingual Spanish/English Debt Collections Rep
Fresenius Medical Care AG & Co, Arizona City, Arizona, United States, 85123
Bilingual Spanish/English Debt Collections Rep
Work from your home location within the United States. Seeking talented debt collections professionals to join an $18 Billion company and industry leader offering:
Position is 100% Remote!!!
Competitive Salary ($18.50/hr. – $24.50/hr., depending on experience & location)
Pay differential offered for bilingual English/Spanish speakers
Shifts available – Monday–Friday, 10am–7pm CST
Monthly commission bonus program
Excellent benefits and potential for advancement with a large stable industry leader
The bilingual Spanish/English medical debt collections representative will perform collection follow‑up with patients on delinquent and/or non‑delinquent accounts for medical providers in a high‑volume call center environment. The collections specialist will utilize excellent communication and customer service skills to resolve patient accounts.
Principal Duties and Responsibilities
Assist patients in the resolution of outstanding payments from past‑due accounts
Identify problem accounts and elevate as appropriate
Update the patient record to reflect actions taken on the account
Achieve monthly department collection goals
Maintain minimum production standards
Achieve quality‑assurance scores that meet department requirements
Work within company attendance guidelines
Provide excellent customer service during all interactions
Perform all responsibilities in compliance with company policies and procedures
Comply with HIPAA rules and regulations to protect sensitive or confidential information
Assist with various projects as assigned by direct supervisor
Additional responsibilities may include focus on one or more departments or locations as specified in the addendum
Physical Demands and Working Conditions The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
High School Diploma required
Experience and Required Skills
1–2 years of related experience
Transferable skills/experience beneficial but not required
Ability to multitask within multiple channels of technology
General computer skills with working knowledge of word processing, spreadsheets, and email applications
Detail oriented with good analytical and organizational skills
Good interpersonal skills and ability to work cohesively within a team environment
Excellent oral and written communication skills to effectively communicate with customers and all levels of management
Fresenius Medical Care maintains a drug‑free workplace in accordance with applicable federal and state laws.
EOE, disability/veterans
Seniority Level:
Entry Level
Employment Type:
Full‑time
Job Function:
Accounting/Auditing and Finance
Industries:
Hospitals and Health Care
#J-18808-Ljbffr
Position is 100% Remote!!!
Competitive Salary ($18.50/hr. – $24.50/hr., depending on experience & location)
Pay differential offered for bilingual English/Spanish speakers
Shifts available – Monday–Friday, 10am–7pm CST
Monthly commission bonus program
Excellent benefits and potential for advancement with a large stable industry leader
The bilingual Spanish/English medical debt collections representative will perform collection follow‑up with patients on delinquent and/or non‑delinquent accounts for medical providers in a high‑volume call center environment. The collections specialist will utilize excellent communication and customer service skills to resolve patient accounts.
Principal Duties and Responsibilities
Assist patients in the resolution of outstanding payments from past‑due accounts
Identify problem accounts and elevate as appropriate
Update the patient record to reflect actions taken on the account
Achieve monthly department collection goals
Maintain minimum production standards
Achieve quality‑assurance scores that meet department requirements
Work within company attendance guidelines
Provide excellent customer service during all interactions
Perform all responsibilities in compliance with company policies and procedures
Comply with HIPAA rules and regulations to protect sensitive or confidential information
Assist with various projects as assigned by direct supervisor
Additional responsibilities may include focus on one or more departments or locations as specified in the addendum
Physical Demands and Working Conditions The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
High School Diploma required
Experience and Required Skills
1–2 years of related experience
Transferable skills/experience beneficial but not required
Ability to multitask within multiple channels of technology
General computer skills with working knowledge of word processing, spreadsheets, and email applications
Detail oriented with good analytical and organizational skills
Good interpersonal skills and ability to work cohesively within a team environment
Excellent oral and written communication skills to effectively communicate with customers and all levels of management
Fresenius Medical Care maintains a drug‑free workplace in accordance with applicable federal and state laws.
EOE, disability/veterans
Seniority Level:
Entry Level
Employment Type:
Full‑time
Job Function:
Accounting/Auditing and Finance
Industries:
Hospitals and Health Care
#J-18808-Ljbffr