Impact Networking, LLC
IT Service Desk Engineer- 2nd Shift
Impact Networking, LLC, Lake Forest, Illinois, United States, 60045
IT Service Desk Engineer – 2nd Shift at Impact Networking, LLC
Description Impact Networking, LLC is a national managed services provider specializing in IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. We are recognized as a nationally ranked Best and Brightest Workplace and are committed to customer‑centric excellence and innovative culture.
Overview Service Desk Engineers will support our Managed IT clients’ networks as Tier 1 and Tier 2 resources, diagnosing and troubleshooting operational IT issues remotely. The role is based at Impact’s Unified Support Operations center and delivers 24/7/365 in‑house technical support.
Second Shift schedule: Saturday‑Tuesday, 1 PM – 12 AM.
Responsibilities Technical
Provide Tier 2 end‑user IT support escalated by Tier 1 analysts.
Identify, document, and troubleshoot user computing issues to resolution while maintaining customer satisfaction.
Apply a structured problem‑management process to user issues to uphold service quality.
Collaborate with advanced engineering resources and vendors for escalated support and services.
Documentation and Reporting
Document all issues within Impact’s ticketing system on time.
Generate historical reports to identify recurring service disruptions.
Document problem resolution processes.
Assist in onboarding new clients and users.
Run diagnostic applications as needed.
General
Participate in ongoing training and obtain manufacturer certifications.
Develop and maintain strong relationships with customers and engineers to enhance Impact’s reputation through exceptional service.
What We Are Looking For Required Skills and Experience
Windows Server 2019‑2025 administration.
Active Directory management and maintenance.
DNS, DHCP, VPN, and foundational networking concepts.
Manage user accounts, licenses, and permissions via Office 365 admin portal.
Troubleshoot Office 365 applications and services.
Strong IT diagnostic abilities.
Excellent written and verbal communication skills.
Experience as a NOC Technician, NOC Engineer, IT Support Engineer, Network Support Engineer, Systems Administrator, Network Administrator, IT Administrator, IT Specialist, Network Technician, Service Desk Engineer, or Service Desk Analyst.
Valued Skills And Experience
Remote Desktop Services and RMM familiarity.
VMware, Hyper‑V, and other virtualization technologies.
Azure and other cloud solutions.
Microsoft Exchange, SQL, and SharePoint management.
Storage solutions: SAN, NAS, and shared storage.
Experience with a Microsoft Partner organization.
Experience working for a managed services organization.
Valued Certifications, Licenses, Registrations
Microsoft Fundamental and Associate certifications.
CompTIA A+, Network+, Server+, Security+, etc.
Cisco certifications.
Why Join Us? Our purpose is people. We empower them to innovate, grow, and succeed. At the heart of everything we do are our core values: Innovation, Passion, Honesty, Fun, Low Ego, and One Team.
Benefits
Up to 20 days of PTO.
Up to 7 paid sick days.
12+ paid holidays.
Paid parental leave.
Comprehensive health, disability, life, dental, and vision plans.
401(k) and retirement plans.
Tenure incentives: $5 k gift card at year 5, Rolex watch at year 10, and $20 k check at year 20.
Continuing education reimbursement.
Ongoing training and development opportunities.
The wage range for this role is $59,500–$70,500, depending on skills, experience, and certifications.
Join us at Impact, where your ideas matter, your growth is supported, and your work creates real change. Let’s build something incredible together!
#J-18808-Ljbffr
Description Impact Networking, LLC is a national managed services provider specializing in IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. We are recognized as a nationally ranked Best and Brightest Workplace and are committed to customer‑centric excellence and innovative culture.
Overview Service Desk Engineers will support our Managed IT clients’ networks as Tier 1 and Tier 2 resources, diagnosing and troubleshooting operational IT issues remotely. The role is based at Impact’s Unified Support Operations center and delivers 24/7/365 in‑house technical support.
Second Shift schedule: Saturday‑Tuesday, 1 PM – 12 AM.
Responsibilities Technical
Provide Tier 2 end‑user IT support escalated by Tier 1 analysts.
Identify, document, and troubleshoot user computing issues to resolution while maintaining customer satisfaction.
Apply a structured problem‑management process to user issues to uphold service quality.
Collaborate with advanced engineering resources and vendors for escalated support and services.
Documentation and Reporting
Document all issues within Impact’s ticketing system on time.
Generate historical reports to identify recurring service disruptions.
Document problem resolution processes.
Assist in onboarding new clients and users.
Run diagnostic applications as needed.
General
Participate in ongoing training and obtain manufacturer certifications.
Develop and maintain strong relationships with customers and engineers to enhance Impact’s reputation through exceptional service.
What We Are Looking For Required Skills and Experience
Windows Server 2019‑2025 administration.
Active Directory management and maintenance.
DNS, DHCP, VPN, and foundational networking concepts.
Manage user accounts, licenses, and permissions via Office 365 admin portal.
Troubleshoot Office 365 applications and services.
Strong IT diagnostic abilities.
Excellent written and verbal communication skills.
Experience as a NOC Technician, NOC Engineer, IT Support Engineer, Network Support Engineer, Systems Administrator, Network Administrator, IT Administrator, IT Specialist, Network Technician, Service Desk Engineer, or Service Desk Analyst.
Valued Skills And Experience
Remote Desktop Services and RMM familiarity.
VMware, Hyper‑V, and other virtualization technologies.
Azure and other cloud solutions.
Microsoft Exchange, SQL, and SharePoint management.
Storage solutions: SAN, NAS, and shared storage.
Experience with a Microsoft Partner organization.
Experience working for a managed services organization.
Valued Certifications, Licenses, Registrations
Microsoft Fundamental and Associate certifications.
CompTIA A+, Network+, Server+, Security+, etc.
Cisco certifications.
Why Join Us? Our purpose is people. We empower them to innovate, grow, and succeed. At the heart of everything we do are our core values: Innovation, Passion, Honesty, Fun, Low Ego, and One Team.
Benefits
Up to 20 days of PTO.
Up to 7 paid sick days.
12+ paid holidays.
Paid parental leave.
Comprehensive health, disability, life, dental, and vision plans.
401(k) and retirement plans.
Tenure incentives: $5 k gift card at year 5, Rolex watch at year 10, and $20 k check at year 20.
Continuing education reimbursement.
Ongoing training and development opportunities.
The wage range for this role is $59,500–$70,500, depending on skills, experience, and certifications.
Join us at Impact, where your ideas matter, your growth is supported, and your work creates real change. Let’s build something incredible together!
#J-18808-Ljbffr