Unified Government of Athens-Clarke County
Digital Services & Website Coordinator
Unified Government of Athens-Clarke County, Athens, Georgia, us, 30604
Reports to
Communications Director
FLSA Status Exempt - Administrative
Classification Personnel system - Requires successful completion of a six-month probationary period.
Pay Grade 120
Safety Sensitive No
Purpose of Job The purpose of this position is to administer the ACCGov website and related digital systems, including effective operation and accessibility compliance (ADA/WCAG); administer the ACCGov customer relationship management (CRM) service request system; Job Related Requirements Work Schedule Generally, 8:00 AM - 5:00 PM, Monday - Friday; Inξει Field at City Hall, 301 College Avenue, with some required Tuesday evening hours for assisting with Mayor and Commission meeting broadcast operations.
Week‑to‑week schedules may vary and include some extended and flexible hours, based on evening and rating responsibilities, as well as possible future limited remote hours.
May be required to work on religious holidays.
May be required to work on some evenings and weekends.
May be required to work during emergency situations.
Regular and predictable attendance is required.
Must work cooperatively with others.
When requirements include vehicle operation, must be responsible for the safety, readiness, and operation of the vehicle and must abide by ACCGov's safe driving policy.
арта Bachelor’s degree in the field of digital media, communications, web design or development, IT, or a related field with five years of related experience required, or any equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities for this position.
Experience managing website content, page templates, navigation structures, workflow, and user permissions within a content management system (CMS) customer relationship management (CRM) system, and/or other permission‑based website system consisting of multiple users and/or departments.
Working knowledge of web standards, Google Analytics or other website analytic platforms, and digital accessibility standards and practices (WCAG and Section 508).
Experience in training and supporting users on web‑based tools and systems.
Familiarity with the CivicPlus platform preferred, but какогоф required.
Must possess a valid driver’s license.
Duties and Responsibilities Administers all technical aspects, operations, and content of the ACCGov website (www.accgov.com), including the content management system (CMS), domain management, and vendor coordination.
Administers all technical aspects, operations, training, and user management of customer relationship management (CRM) service request system.
Oversees accessibility improvements and ensures ongoing compliance with ADA/WCAG standards; supports multilingual content development when necessary.
Provides training and develops materials for department web editors; establishes ongoing communication and support systems for editors across the organization.
Collaborates with departments and IT to enhance user experience and functionality of public‑facing digital services; consults on new technologies and public engagement needs.
Assists with online forms, surveys, and public notification systems (e.g., email, text alerts) in partnership with Communications and Budget and Strategic Analysis department staff.
Coordinates website refreshes, redesigns, updates, beta testing, and new feature rollouts.
Prepares quarterly website analytics reports and ad‑hoc departmental website statistics; monitors and acts on regular site performance data (e.g., broken links, search results).
Establishes effective working relationships with ACCGov departments and staff.
Coordinates and/or participates in ACCGov cross‑department teams or employee groups.
Provides customer service to residents through in‑person, phone, email, and/or social media contact. Addresses, solves, or forwards complaints to appropriate departments.
Provides input and guidance on Communications Department projects, as well as other departments’ projects as appropriate.
Works with other Communications Department staff to coordinate assignments and oversight of interns.
Assist with the broadcast and streaming of Mayor and Commission meetings and other meetings as needed.
Performs clerical duties related to the position.
Performs other related duties as required.
Stays current on trends and best practices through professional development.
Knowledge, Skills, and Abilities Knowledge of web technologies (HTML, CSS, JavaScript), CMS platforms, and website administration.
Understanding of accessibility standards (ADA, WCAG) and data privacy practices.
Familiarity with Google Analytics or similar analytics tools, and ability to interpret and apply insights.
Understanding of common terminology and best practices in website design, development, and operations, including plain language principles.
Ability to explain technical concepts clearly and effectively to non‑technical audiences.
Ability to train and support users on digital tools and systems through in‑person sessions, online platforms, video recordings, and documentation.
Ability to review, troubleshoot, and remediate basic accessibility, usability, and functionality issues.
Knowledge of modern office procedures as required in the performance of duties.
Strong interpersonal skills with the ability to communicate effectively with supervisors, department heads, and staff across various departments.
Ability to quickly learn and adapt to new technologies and digital tools.
Skill and experience in gathering information and presenting written materials, reports, and documents to diverse groups.
Ability to plan and organize events, programs, educational activities, and work projects.
Ability to use independent judgment in routine and non‑routine situations.
Ability to train, coordinate, and provide feedback to people with diverse background and learning abilities.
Ability to effectively communicate at a very high level and interact with employees at all levels in the government.
Ability to utilize and understand computer applications and techniques as necessary in the completion of daily assignments.
Ability to handle rwo required mathematical, primarily statistical, calculations.
Ability to operate office and audio‑visual equipment.
Minimum Qualifications or Standards Required PHYSICAL REQUIREMENTS Must be physically able to operate a variety of machinery and equipment, including a computer, typewriter
#J-18808-Ljbffr
FLSA Status Exempt - Administrative
Classification Personnel system - Requires successful completion of a six-month probationary period.
Pay Grade 120
Safety Sensitive No
Purpose of Job The purpose of this position is to administer the ACCGov website and related digital systems, including effective operation and accessibility compliance (ADA/WCAG); administer the ACCGov customer relationship management (CRM) service request system; Job Related Requirements Work Schedule Generally, 8:00 AM - 5:00 PM, Monday - Friday; Inξει Field at City Hall, 301 College Avenue, with some required Tuesday evening hours for assisting with Mayor and Commission meeting broadcast operations.
Week‑to‑week schedules may vary and include some extended and flexible hours, based on evening and rating responsibilities, as well as possible future limited remote hours.
May be required to work on religious holidays.
May be required to work on some evenings and weekends.
May be required to work during emergency situations.
Regular and predictable attendance is required.
Must work cooperatively with others.
When requirements include vehicle operation, must be responsible for the safety, readiness, and operation of the vehicle and must abide by ACCGov's safe driving policy.
арта Bachelor’s degree in the field of digital media, communications, web design or development, IT, or a related field with five years of related experience required, or any equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities for this position.
Experience managing website content, page templates, navigation structures, workflow, and user permissions within a content management system (CMS) customer relationship management (CRM) system, and/or other permission‑based website system consisting of multiple users and/or departments.
Working knowledge of web standards, Google Analytics or other website analytic platforms, and digital accessibility standards and practices (WCAG and Section 508).
Experience in training and supporting users on web‑based tools and systems.
Familiarity with the CivicPlus platform preferred, but какогоф required.
Must possess a valid driver’s license.
Duties and Responsibilities Administers all technical aspects, operations, and content of the ACCGov website (www.accgov.com), including the content management system (CMS), domain management, and vendor coordination.
Administers all technical aspects, operations, training, and user management of customer relationship management (CRM) service request system.
Oversees accessibility improvements and ensures ongoing compliance with ADA/WCAG standards; supports multilingual content development when necessary.
Provides training and develops materials for department web editors; establishes ongoing communication and support systems for editors across the organization.
Collaborates with departments and IT to enhance user experience and functionality of public‑facing digital services; consults on new technologies and public engagement needs.
Assists with online forms, surveys, and public notification systems (e.g., email, text alerts) in partnership with Communications and Budget and Strategic Analysis department staff.
Coordinates website refreshes, redesigns, updates, beta testing, and new feature rollouts.
Prepares quarterly website analytics reports and ad‑hoc departmental website statistics; monitors and acts on regular site performance data (e.g., broken links, search results).
Establishes effective working relationships with ACCGov departments and staff.
Coordinates and/or participates in ACCGov cross‑department teams or employee groups.
Provides customer service to residents through in‑person, phone, email, and/or social media contact. Addresses, solves, or forwards complaints to appropriate departments.
Provides input and guidance on Communications Department projects, as well as other departments’ projects as appropriate.
Works with other Communications Department staff to coordinate assignments and oversight of interns.
Assist with the broadcast and streaming of Mayor and Commission meetings and other meetings as needed.
Performs clerical duties related to the position.
Performs other related duties as required.
Stays current on trends and best practices through professional development.
Knowledge, Skills, and Abilities Knowledge of web technologies (HTML, CSS, JavaScript), CMS platforms, and website administration.
Understanding of accessibility standards (ADA, WCAG) and data privacy practices.
Familiarity with Google Analytics or similar analytics tools, and ability to interpret and apply insights.
Understanding of common terminology and best practices in website design, development, and operations, including plain language principles.
Ability to explain technical concepts clearly and effectively to non‑technical audiences.
Ability to train and support users on digital tools and systems through in‑person sessions, online platforms, video recordings, and documentation.
Ability to review, troubleshoot, and remediate basic accessibility, usability, and functionality issues.
Knowledge of modern office procedures as required in the performance of duties.
Strong interpersonal skills with the ability to communicate effectively with supervisors, department heads, and staff across various departments.
Ability to quickly learn and adapt to new technologies and digital tools.
Skill and experience in gathering information and presenting written materials, reports, and documents to diverse groups.
Ability to plan and organize events, programs, educational activities, and work projects.
Ability to use independent judgment in routine and non‑routine situations.
Ability to train, coordinate, and provide feedback to people with diverse background and learning abilities.
Ability to effectively communicate at a very high level and interact with employees at all levels in the government.
Ability to utilize and understand computer applications and techniques as necessary in the completion of daily assignments.
Ability to handle rwo required mathematical, primarily statistical, calculations.
Ability to operate office and audio‑visual equipment.
Minimum Qualifications or Standards Required PHYSICAL REQUIREMENTS Must be physically able to operate a variety of machinery and equipment, including a computer, typewriter
#J-18808-Ljbffr