Penske
Position Summary
A Branch Rental Manager has responsibility in sales or operations, provide front line contact with prospects, manage a large fleet of vehicles, match vehicle availability with customer, coordinate all aspects of customer's account and ensure complete customer satisfaction.
Major Responsibilities
Listen to and resolve customer complaints regarding services, products, or personnel
Monitor sales staff performance to ensure that goals are met
Hire, train, and evaluate personnel
Conf…
Direct and supervise associates engaged in sales, inventory‑taking, reconciling cash receipts, or performing specific services, such as pumping gasoline for customers
Provide staff with assistance in performing difficult or complicated duties
Plan and prepare work schedules, and assign associates to specific duties
Attend company meetings to exchange product information and coordinate work activities with other departments
Prepare sales and inventory reports for management and budget departments
Formulate pricing policies on merchandise according to profitability requirements
Support location and rental customers, including rental counter activities as needed
Other projects and tasks as assigned by supervisor
Qualifications
At least 3 years of customer service experience required
Supervisory experience preferred
Bachelor's degree required
Strong written/oral communication and organizational skills are required
Proficient in the use of Microsoft Outlook, Word, Excel, Access, and PowerPoint
Valid Driver's License required
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements
The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with to perform the essential functions.
The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer
About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
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Major Responsibilities
Listen to and resolve customer complaints regarding services, products, or personnel
Monitor sales staff performance to ensure that goals are met
Hire, train, and evaluate personnel
Conf…
Direct and supervise associates engaged in sales, inventory‑taking, reconciling cash receipts, or performing specific services, such as pumping gasoline for customers
Provide staff with assistance in performing difficult or complicated duties
Plan and prepare work schedules, and assign associates to specific duties
Attend company meetings to exchange product information and coordinate work activities with other departments
Prepare sales and inventory reports for management and budget departments
Formulate pricing policies on merchandise according to profitability requirements
Support location and rental customers, including rental counter activities as needed
Other projects and tasks as assigned by supervisor
Qualifications
At least 3 years of customer service experience required
Supervisory experience preferred
Bachelor's degree required
Strong written/oral communication and organizational skills are required
Proficient in the use of Microsoft Outlook, Word, Excel, Access, and PowerPoint
Valid Driver's License required
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements
The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with to perform the essential functions.
The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer
About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
#J-18808-Ljbffr