Neighborhood Health Center
Patient Service Representative
Neighborhood Health Center, Buffalo, New York, United States, 14266
If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story – consider joining us at Neighborhood!
About The Role
Welcomes patients
Verifies patient information and makes corrections in the computer system
Confirms appointment times, locations, and providers during check‑in
Communicates delays to the front desk lead
Assists in ensuring appointments are confirmed
Assists in open and closing procedures
Prints daily appointment schedules and front desk reports
Verifies insurance through epaces, heathenet, healthplex
Inputs insurance information including active/expired dates
Sends appropriate patient messages
Assists patients in filling out forms
Collects co‑payments including sliding scale nominal fee
Adheres to cash handling policy
You will be primarily based at our Riverway location 1569 Niagara St., and will also travel to other Neighborhood sites as needed.
What It’s Like To Work At Neighborhood The top three words employees say describe the work environment are:
teamwork, supportive, kind . These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned “finalist” distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other’s ideas, and see opportunities to innovate and find solutions when challenges arise.
Education And Skills To Be a PSR
High school diploma or equivalent
Able to read, write and speak the English language. A second language of Spanish is preferred
Able to learn new software and computer systems
Strong attention to detail and customer service skills
Kindness: you treat each person with respect and compassion, valuing each person’s story
Resiliency: you see opportunities to innovate and find solutions when challenges arise
Teamwork: you are open to others’ unique perspectives, and will collaborate to meet shared goals
Medical office experience or medical terminology knowledge preferred but not required
EHR knowledge preferred but not required
Must be available to work any shift Monday‑Friday between 7:45 a.m. and 8:00 p.m.
What We Offer Compensation: Starting rate $18.50 per hour.
Benefits: You’ll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays.
About Neighborhood Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person’s ability to pay. Services include internal/family medicine, pediatrics, OB‑GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We’re working toward a Western New York where all enjoy their highest level of health and wellbeing.
Neighborhood Health Center is an equal opportunity employer.
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About The Role
Welcomes patients
Verifies patient information and makes corrections in the computer system
Confirms appointment times, locations, and providers during check‑in
Communicates delays to the front desk lead
Assists in ensuring appointments are confirmed
Assists in open and closing procedures
Prints daily appointment schedules and front desk reports
Verifies insurance through epaces, heathenet, healthplex
Inputs insurance information including active/expired dates
Sends appropriate patient messages
Assists patients in filling out forms
Collects co‑payments including sliding scale nominal fee
Adheres to cash handling policy
You will be primarily based at our Riverway location 1569 Niagara St., and will also travel to other Neighborhood sites as needed.
What It’s Like To Work At Neighborhood The top three words employees say describe the work environment are:
teamwork, supportive, kind . These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned “finalist” distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other’s ideas, and see opportunities to innovate and find solutions when challenges arise.
Education And Skills To Be a PSR
High school diploma or equivalent
Able to read, write and speak the English language. A second language of Spanish is preferred
Able to learn new software and computer systems
Strong attention to detail and customer service skills
Kindness: you treat each person with respect and compassion, valuing each person’s story
Resiliency: you see opportunities to innovate and find solutions when challenges arise
Teamwork: you are open to others’ unique perspectives, and will collaborate to meet shared goals
Medical office experience or medical terminology knowledge preferred but not required
EHR knowledge preferred but not required
Must be available to work any shift Monday‑Friday between 7:45 a.m. and 8:00 p.m.
What We Offer Compensation: Starting rate $18.50 per hour.
Benefits: You’ll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays.
About Neighborhood Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person’s ability to pay. Services include internal/family medicine, pediatrics, OB‑GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We’re working toward a Western New York where all enjoy their highest level of health and wellbeing.
Neighborhood Health Center is an equal opportunity employer.
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