Prince George's County Public Schools
PUBLIC SAFETY EMERGENCY DISPATCHER I/II
Prince George's County Public Schools, Largo, Maryland, United States
Public Safety Emergency Dispatcher I/II
Grade: P16/P18; Division: Public Safety Communications (PSC); Office: Office of Homeland Security (OHS);
Location:
17321 Melford Blvd, Bowie, MD 20715 and/or 7915 Anchor Street, Landover, MD 20785.
About the Position Public Safety Emergency Dispatcher I incumbents must tolerate working under pressure, operate within a sealed waiting environment, monitor multiple computer systems, and enter data with precision. The role is critical to maintaining public safety operations.
All personnel in this class must work on site; telework or remote work assignments are not available.
Responsibilities
Dispatch Police Officers, Deputy Sheriffs, and/or Fire/EMS units to respond to calls for assistance which are of a routine or emergency nature.
Provide special instructions, hazard information, and additional information as appropriate or as requested by Police Officers, Deputy Sheriffs, or Fire/EMS personnel.
Follow guidelines on how to enter information for broadcast to law enforcement officers throughout the County; operate a workstation comprised of multiple computer systems including Automatic Call Distribution (ACD) 9-1-1 emergency and non-emergency telephone system, geographical mapping tools (GIS and aerial photography), Computer Aided Dispatch, and other repositories for critical information to answer, triage, and process incoming emergency and non-emergency calls for service.
Initiate calls for service utilizing appropriate protocols and provide pre-arrival instructions including CPR instructions when appropriate.
Receive incoming requests for emergency and non-emergency assistance, determine the type of service(s) required and initiate calls for service in accordance with emergency dispatch protocols and PSC, Sheriff, Police, Fire/EMS, and other public safety agencies’ policy.
Receive calls via radio, 9-1-1 system, or telephone while using an issued headset or other computer-based communication equipment and process/record pertinent information according to agency procedures, protocols, and perform job duties at the alternate 9-1-1 center if activated or during tests/drills.
Minimum Qualifications
High school diploma or GED.
Must be at least 18 years of age at time of application.
One (1) year of responsible work experience as an emergency or non-emergency dispatcher/call center operator, public safety officer, security, military, or healthcare services, or relevant experience using a two-way radio.
OR experience as a Public Safety Emergency Call Taker II with Prince George’s County Government.
Must successfully pass agency-specified entrance examination.
Conditions of Employment
Work 10- or 12-hour rotating shifts.
Complete all components of the Academic (Phase 1) training program and required NAED courses, including Emergency Telecommunicator, Medical Dispatch, Fire Dispatch, Police Dispatch, NCIC CN2, and CPR/BLS certifications.
Pass background investigation, medical examination, drug screening, and psychological screening conducted by the Office of Human Resources Management Public Safety Investigations Division.
Have reliable transportation and be able to report to the primary center in Bowie, Maryland or the backup center in Landover, Maryland at prescribed reporting times or when directed to do so.
Meet all training and performance standards and demonstrate proficiency as required by the agency.
Wear and use agency protective apparel and equipment in the performance of assigned duties where applicable.
Be willing and able to serve as an essential employee, reporting during standard or non-standard hours as operations necessitate or during emergencies.
Selection Process
Phase 1: Qualifications review, standards assessment, computerized pre-employment examination (OHS 9-1-1 specialist exam), preliminary screening.
Phase 2: Background investigation, psychological screening, medical examination & drug screening.
Phase 3: Final offer of employment, completion of Public Safety Communications training session.
Benefits Prince George’s County offers a comprehensive benefits program including:
Medical/Prescription/Dental/Vision Insurance
Group Term Life Insurance
Long & Short-Term Disability
Flexible Spending Accounts (Dependent Care, Health Care FSA)
Paid Leave (Annual, Personal, Sick)
13 Paid Holidays
Retirement Benefits (Defined Benefit Pension Plan, Supplemental Pension Plan, 457(b), 403(b))
Employee Discounts, Employee Assistance Program, Voluntary Benefits (Critical Illness, Whole Life, Accident, Legal Services)
Essential Employee Requirements This position is designated “essential”; employees are required to report during standard or non-standard hours, including emergencies.
EEO Statement Prince George’s County Government is an Equal Opportunity/Affirmative Action Employer, committed to diversity and inclusion in the workplace.
Contact For more information and updates, email pscrecruiting@co.pg.md.us. Only online applications will be accepted.
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Location:
17321 Melford Blvd, Bowie, MD 20715 and/or 7915 Anchor Street, Landover, MD 20785.
About the Position Public Safety Emergency Dispatcher I incumbents must tolerate working under pressure, operate within a sealed waiting environment, monitor multiple computer systems, and enter data with precision. The role is critical to maintaining public safety operations.
All personnel in this class must work on site; telework or remote work assignments are not available.
Responsibilities
Dispatch Police Officers, Deputy Sheriffs, and/or Fire/EMS units to respond to calls for assistance which are of a routine or emergency nature.
Provide special instructions, hazard information, and additional information as appropriate or as requested by Police Officers, Deputy Sheriffs, or Fire/EMS personnel.
Follow guidelines on how to enter information for broadcast to law enforcement officers throughout the County; operate a workstation comprised of multiple computer systems including Automatic Call Distribution (ACD) 9-1-1 emergency and non-emergency telephone system, geographical mapping tools (GIS and aerial photography), Computer Aided Dispatch, and other repositories for critical information to answer, triage, and process incoming emergency and non-emergency calls for service.
Initiate calls for service utilizing appropriate protocols and provide pre-arrival instructions including CPR instructions when appropriate.
Receive incoming requests for emergency and non-emergency assistance, determine the type of service(s) required and initiate calls for service in accordance with emergency dispatch protocols and PSC, Sheriff, Police, Fire/EMS, and other public safety agencies’ policy.
Receive calls via radio, 9-1-1 system, or telephone while using an issued headset or other computer-based communication equipment and process/record pertinent information according to agency procedures, protocols, and perform job duties at the alternate 9-1-1 center if activated or during tests/drills.
Minimum Qualifications
High school diploma or GED.
Must be at least 18 years of age at time of application.
One (1) year of responsible work experience as an emergency or non-emergency dispatcher/call center operator, public safety officer, security, military, or healthcare services, or relevant experience using a two-way radio.
OR experience as a Public Safety Emergency Call Taker II with Prince George’s County Government.
Must successfully pass agency-specified entrance examination.
Conditions of Employment
Work 10- or 12-hour rotating shifts.
Complete all components of the Academic (Phase 1) training program and required NAED courses, including Emergency Telecommunicator, Medical Dispatch, Fire Dispatch, Police Dispatch, NCIC CN2, and CPR/BLS certifications.
Pass background investigation, medical examination, drug screening, and psychological screening conducted by the Office of Human Resources Management Public Safety Investigations Division.
Have reliable transportation and be able to report to the primary center in Bowie, Maryland or the backup center in Landover, Maryland at prescribed reporting times or when directed to do so.
Meet all training and performance standards and demonstrate proficiency as required by the agency.
Wear and use agency protective apparel and equipment in the performance of assigned duties where applicable.
Be willing and able to serve as an essential employee, reporting during standard or non-standard hours as operations necessitate or during emergencies.
Selection Process
Phase 1: Qualifications review, standards assessment, computerized pre-employment examination (OHS 9-1-1 specialist exam), preliminary screening.
Phase 2: Background investigation, psychological screening, medical examination & drug screening.
Phase 3: Final offer of employment, completion of Public Safety Communications training session.
Benefits Prince George’s County offers a comprehensive benefits program including:
Medical/Prescription/Dental/Vision Insurance
Group Term Life Insurance
Long & Short-Term Disability
Flexible Spending Accounts (Dependent Care, Health Care FSA)
Paid Leave (Annual, Personal, Sick)
13 Paid Holidays
Retirement Benefits (Defined Benefit Pension Plan, Supplemental Pension Plan, 457(b), 403(b))
Employee Discounts, Employee Assistance Program, Voluntary Benefits (Critical Illness, Whole Life, Accident, Legal Services)
Essential Employee Requirements This position is designated “essential”; employees are required to report during standard or non-standard hours, including emergencies.
EEO Statement Prince George’s County Government is an Equal Opportunity/Affirmative Action Employer, committed to diversity and inclusion in the workplace.
Contact For more information and updates, email pscrecruiting@co.pg.md.us. Only online applications will be accepted.
#J-18808-Ljbffr