Ragsdale Heating, Air, Plumbing & Electrical
Dispatcher - Dallas, GA
Ragsdale Heating, Air, Plumbing & Electrical, Dallas, Georgia, United States, 30157
Company
Ragsdale Heating, Air, Plumbing, & Electrical is currently seeking a Dispatcher to join our team, comprised of creative and energetic employees dedicated to delivering the best customer service experience every day.
Salary $17-19/hour
Schedule Sunday - Thursday; 10 am - 7 pm (Sunday 7:30 am - 4:30 pm)
Benefits
Market Value Compensation ($17-19/hour)
Robust PTO Plan
Health, Vision and Dental plans for you and your family to choose from
401K Retirement Plan with company match up to 30%
Life Insurance, Short-Term and Long-Term Disability
Special Program Options FSA, EPA, Legal Services, and Identity Theft
Continuous Training for your Professional Development
Working in a dynamic, collaborative, and fun environment
Coached and supported career growth
Responsibilities
Schedule and monitor daily technician schedule
Ensure proper job distribution, prioritize urgent calls
Dispatch work orders to field technicians according to priority and location
Keep customers updated on delays, notify them before tech arrives, and handle rescheduling professionally
Review timesheet reports, track idle time, and maintain accurate service records
Contact customers to confirm next-day appointments
Communicate with field personnel
Maintain accurate technician database
Coordinate parts scheduling
Qualifications
High School Diploma or GED preferred
Minimum 3 years of dispatching experience, preferably in HVAC, Plumbing, or a related industry
Basic computer proficiency, particularly with Microsoft applications
Experience with Service Titan is a plus
Must be able to work evenings and weekends
EEO Statement Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
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Salary $17-19/hour
Schedule Sunday - Thursday; 10 am - 7 pm (Sunday 7:30 am - 4:30 pm)
Benefits
Market Value Compensation ($17-19/hour)
Robust PTO Plan
Health, Vision and Dental plans for you and your family to choose from
401K Retirement Plan with company match up to 30%
Life Insurance, Short-Term and Long-Term Disability
Special Program Options FSA, EPA, Legal Services, and Identity Theft
Continuous Training for your Professional Development
Working in a dynamic, collaborative, and fun environment
Coached and supported career growth
Responsibilities
Schedule and monitor daily technician schedule
Ensure proper job distribution, prioritize urgent calls
Dispatch work orders to field technicians according to priority and location
Keep customers updated on delays, notify them before tech arrives, and handle rescheduling professionally
Review timesheet reports, track idle time, and maintain accurate service records
Contact customers to confirm next-day appointments
Communicate with field personnel
Maintain accurate technician database
Coordinate parts scheduling
Qualifications
High School Diploma or GED preferred
Minimum 3 years of dispatching experience, preferably in HVAC, Plumbing, or a related industry
Basic computer proficiency, particularly with Microsoft applications
Experience with Service Titan is a plus
Must be able to work evenings and weekends
EEO Statement Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
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