Mass General Brigham
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under general supervision.
Performs administrative duties related to patient visits including scheduling, check‑in, check‑out duties. Actual job duties may vary by Department.
Does this position require Patient Care? No.
Essential Functions
Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Assist callers with routine inquiries, and schedule appointments.
Process patient billing forms and scan documents to patient medical record/LMR.
May be required to accept co‑payments.
Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
Other duties, as assigned.
Provide cross coverage, as needed.
Qualifications Education: High School Diploma or Equivalent required.
Can this role accept experience in lieu of a degree? No.
All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas:
People: Focus on serving the community through collaboration and respect.
Self Management: Accountability, professionalism and commitment to growth and development.
Organization: A commitment to quality, service and exceptional performance.
Meeting these expectations is key to the success of the department and the organization.
Experience: Office experience 2–3 years required.
Knowledge, Skills and Abilities Required
Proficiency with all Office Suite, knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non‑routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
Understanding written sentences and paragraphs in work‑related documents, to correspond and communicate with others clearly and effectively (including composing/editing e‑mail, memos and letters), and to take complete and accurate messages.
Well organized and good time‑management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
Follow HIPAA guidelines for the management of patient privacy and confidentiality.
Basic understanding and use of medical terminology.
Basic comprehension of insurance types and referral process.
Basic comprehension of registration and fiscal information.
Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.
Physical Requirements
Standing Occasionally (3‑33%)
Walking Occasionally (3‑33%)
Sitting Constantly (67‑100%)
Lifting Occasionally (3‑33%) 20lbs‑35lbs
Carrying Occasionally (3‑33%) 20lbs‑35lbs
Pushing Rarely (Less than 2%)
Pulling Rarely (Less than 2%)
Climbing Rarely (Less than 2%)
Balancing Occasionally (3‑33%)
Stooping Occasionally (3‑33%)
Kneeling Rarely (Less than 2%)
Crouching Rarely (Less than 2%)
Crawling Rarely (Less than 2%)
Reaching Occasionally (3‑33%)
Gross Manipulation (Handling) Constantly (67‑100%)
Fine Manipulation (Fingering) Frequently (34‑66%)
Feeling Constantly (67‑100%)
Foot Use Rarely (Less than 2%)
Vision - Far Constantly (67‑100%)
Vision - Near Constantly (67‑100%)
Talking Constantly (67‑100%)
Hearing Constantly (67‑100%)
Remote Type Onsite
Work Location 22 Patriot Place
Scheduled Weekly Hours 40
Employee Type Regular
Work Shift Day (United States of America)
Pay Range $17.36 - $24.45/Hourly
EEO Statement 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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Job Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under general supervision.
Performs administrative duties related to patient visits including scheduling, check‑in, check‑out duties. Actual job duties may vary by Department.
Does this position require Patient Care? No.
Essential Functions
Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Assist callers with routine inquiries, and schedule appointments.
Process patient billing forms and scan documents to patient medical record/LMR.
May be required to accept co‑payments.
Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
Other duties, as assigned.
Provide cross coverage, as needed.
Qualifications Education: High School Diploma or Equivalent required.
Can this role accept experience in lieu of a degree? No.
All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas:
People: Focus on serving the community through collaboration and respect.
Self Management: Accountability, professionalism and commitment to growth and development.
Organization: A commitment to quality, service and exceptional performance.
Meeting these expectations is key to the success of the department and the organization.
Experience: Office experience 2–3 years required.
Knowledge, Skills and Abilities Required
Proficiency with all Office Suite, knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non‑routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
Understanding written sentences and paragraphs in work‑related documents, to correspond and communicate with others clearly and effectively (including composing/editing e‑mail, memos and letters), and to take complete and accurate messages.
Well organized and good time‑management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
Follow HIPAA guidelines for the management of patient privacy and confidentiality.
Basic understanding and use of medical terminology.
Basic comprehension of insurance types and referral process.
Basic comprehension of registration and fiscal information.
Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.
Physical Requirements
Standing Occasionally (3‑33%)
Walking Occasionally (3‑33%)
Sitting Constantly (67‑100%)
Lifting Occasionally (3‑33%) 20lbs‑35lbs
Carrying Occasionally (3‑33%) 20lbs‑35lbs
Pushing Rarely (Less than 2%)
Pulling Rarely (Less than 2%)
Climbing Rarely (Less than 2%)
Balancing Occasionally (3‑33%)
Stooping Occasionally (3‑33%)
Kneeling Rarely (Less than 2%)
Crouching Rarely (Less than 2%)
Crawling Rarely (Less than 2%)
Reaching Occasionally (3‑33%)
Gross Manipulation (Handling) Constantly (67‑100%)
Fine Manipulation (Fingering) Frequently (34‑66%)
Feeling Constantly (67‑100%)
Foot Use Rarely (Less than 2%)
Vision - Far Constantly (67‑100%)
Vision - Near Constantly (67‑100%)
Talking Constantly (67‑100%)
Hearing Constantly (67‑100%)
Remote Type Onsite
Work Location 22 Patriot Place
Scheduled Weekly Hours 40
Employee Type Regular
Work Shift Day (United States of America)
Pay Range $17.36 - $24.45/Hourly
EEO Statement 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
#J-18808-Ljbffr