Blueprint Technologies, LLC.
Customer (Billing) Support Agent (Polish) New Bellevue, WA
Blueprint Technologies, LLC., Bellevue, Washington, us, 98009
Customer (Billing) Support Agent (Polish)
Bellevue, WA
About Blueprint We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.
Why Blueprint? We are innovators. Motivators. Thought provokers. Our collective backgrounds bring diverse perspectives that enable us to consistently think differently. We want you to bring your biggest and best ideas to help positively impact our culture, clients, and the community around us. We believe in the importance of a healthy and happy team, which is why our benefits include full medical, dental and vision coverage, as well as paid time off, and 401k.
What will I be doing? Blueprint is currently looking for a
Customer
(Billing)
Support Agent (Polish fluency required) to be part of the team. The Customer (Billing) Support Agent is a professional individual contributor position that has a passion for helping better our customer experience. The role is responsible for superior user support for our client’s customers with a goal to exceed our client’s expectations as well as the expectations of their users. This role displays a passion for providing an outstanding customer experience.
Duties/Responsibilities
Deliver world-class customer service by following established departmental policies, processes, and standards
Manage and respond to customer support tickets within the established SLA and performance guidelines
Respond to customer tickets with relevant information and directions in an organized and concise manner
Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to diagnose and troubleshoot issues
Communicate and explain information to the customer in writing with a focus on first‑time resolution.
Multitask between multiple tools and systems and apply information and knowledge to customer situations.
Consistently meet and exceed customer satisfaction and productivity metrics
Provide exceptional customer support and consistently meet and exceed performance SLA’s within a fast‑paced, structured, dynamic, and high‑transaction environment.
Coordinate internally with other teams as needed to provide feedback and help resolve issues
May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries
May be assigned to assist in other ticket queues as needed
Be a champion of Blueprint’s core values by amplifying those behaviors in the day to day
Additional duties and special projects as assigned.
Qualifications
A minimum of 1 year of customer service experience
1+ years in customer support and/or technical troubleshooting is strongly preferred
Written and verbal fluency in English language required, must pass Language Assessment Test
Written and verbal fluency in Polish required, must pass Language Assessment Test
Comfortable using computers, proficient typing skills, and can perform initial level troubleshooting of computer and network issues
Proficient with Microsoft Office Suite or related software.
Skills/Abilities
Ability to follow established troubleshooting procedures, including use of appropriate resources and desktop tools
Ability to function well in a high‑paced, metric‑driven and at times stressful environment
Have a customer focus mindset - career orientation towards customer service
Excellent time management skills with a proven ability to meet deadlines
Ability to apply critical thinking skills, conduct research and utilize resources to resolve customer inquiries
Ability to receive and apply constructive feedback
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail.
Some online game knowledge and experience preferred
The work environment is usually a traditional office, indoor setting with no exposure to outside elements.
This position may require a work schedule across weekends and holidays and may be subject to blackout dates which may include holidays where PTO is not approved.
This position requires no travel.
May work remotely based on adherence to the organization’s work from home policy.
Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Physical Requirements
The employee is frequently required to sit at a workstation for extended and lengthy periods of time. The employee will occasionally walk; will frequently use hands to finger, handle, grasp or feel; and reach with hands, wrists, or arms in repetitive motions.
The employee will frequently use fingers for manipulation of computers (laptop and desktops) and telephone equipment including continuous 10‑key, handwriting, use of mouse (or alternative input device), use of keyboard (or alternative input device), or sporadic 10‑Key, telephone or telephonic headsets. This position will also frequently use other office productivity tools such as the printer/scanner.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. This position requires frequent use of a computer monitor and visual acuity to perform email responses, prepare and analyze data; transcribe; extensive reading and online communication.
Compensation Information At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is
$23.00 to $25.50 USD/hour . Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range.
Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.
If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com
Benefits
Medical, dental, and vision coverage
Flexible Spending Account
401k program
Competitive PTO offerings
Opportunities for professional growth and development
Job Classification Non‑Exempt - Hourly, Full Time Position
Location Hybrid (Work from home and in‑office located in Bellevue, WA)
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About Blueprint We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.
Why Blueprint? We are innovators. Motivators. Thought provokers. Our collective backgrounds bring diverse perspectives that enable us to consistently think differently. We want you to bring your biggest and best ideas to help positively impact our culture, clients, and the community around us. We believe in the importance of a healthy and happy team, which is why our benefits include full medical, dental and vision coverage, as well as paid time off, and 401k.
What will I be doing? Blueprint is currently looking for a
Customer
(Billing)
Support Agent (Polish fluency required) to be part of the team. The Customer (Billing) Support Agent is a professional individual contributor position that has a passion for helping better our customer experience. The role is responsible for superior user support for our client’s customers with a goal to exceed our client’s expectations as well as the expectations of their users. This role displays a passion for providing an outstanding customer experience.
Duties/Responsibilities
Deliver world-class customer service by following established departmental policies, processes, and standards
Manage and respond to customer support tickets within the established SLA and performance guidelines
Respond to customer tickets with relevant information and directions in an organized and concise manner
Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to diagnose and troubleshoot issues
Communicate and explain information to the customer in writing with a focus on first‑time resolution.
Multitask between multiple tools and systems and apply information and knowledge to customer situations.
Consistently meet and exceed customer satisfaction and productivity metrics
Provide exceptional customer support and consistently meet and exceed performance SLA’s within a fast‑paced, structured, dynamic, and high‑transaction environment.
Coordinate internally with other teams as needed to provide feedback and help resolve issues
May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries
May be assigned to assist in other ticket queues as needed
Be a champion of Blueprint’s core values by amplifying those behaviors in the day to day
Additional duties and special projects as assigned.
Qualifications
A minimum of 1 year of customer service experience
1+ years in customer support and/or technical troubleshooting is strongly preferred
Written and verbal fluency in English language required, must pass Language Assessment Test
Written and verbal fluency in Polish required, must pass Language Assessment Test
Comfortable using computers, proficient typing skills, and can perform initial level troubleshooting of computer and network issues
Proficient with Microsoft Office Suite or related software.
Skills/Abilities
Ability to follow established troubleshooting procedures, including use of appropriate resources and desktop tools
Ability to function well in a high‑paced, metric‑driven and at times stressful environment
Have a customer focus mindset - career orientation towards customer service
Excellent time management skills with a proven ability to meet deadlines
Ability to apply critical thinking skills, conduct research and utilize resources to resolve customer inquiries
Ability to receive and apply constructive feedback
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail.
Some online game knowledge and experience preferred
The work environment is usually a traditional office, indoor setting with no exposure to outside elements.
This position may require a work schedule across weekends and holidays and may be subject to blackout dates which may include holidays where PTO is not approved.
This position requires no travel.
May work remotely based on adherence to the organization’s work from home policy.
Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Physical Requirements
The employee is frequently required to sit at a workstation for extended and lengthy periods of time. The employee will occasionally walk; will frequently use hands to finger, handle, grasp or feel; and reach with hands, wrists, or arms in repetitive motions.
The employee will frequently use fingers for manipulation of computers (laptop and desktops) and telephone equipment including continuous 10‑key, handwriting, use of mouse (or alternative input device), use of keyboard (or alternative input device), or sporadic 10‑Key, telephone or telephonic headsets. This position will also frequently use other office productivity tools such as the printer/scanner.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. This position requires frequent use of a computer monitor and visual acuity to perform email responses, prepare and analyze data; transcribe; extensive reading and online communication.
Compensation Information At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is
$23.00 to $25.50 USD/hour . Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range.
Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.
If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com
Benefits
Medical, dental, and vision coverage
Flexible Spending Account
401k program
Competitive PTO offerings
Opportunities for professional growth and development
Job Classification Non‑Exempt - Hourly, Full Time Position
Location Hybrid (Work from home and in‑office located in Bellevue, WA)
#J-18808-Ljbffr