Insomniac Events
Vibee - Seasonal Fan Experience Concierge Coordinator
Insomniac Events, Las Vegas, Nevada, us, 89105
Vibee - Seasonal Fan Experience Concierge Coordinator
Join to apply for the
Vibee - Seasonal Fan Experience Concierge Coordinator
role at
Insomniac Events . Do you enjoy live events? Are you excited to work in fast‑paced, creative environments? We’re looking for a highly motivated self‑starter who embodies both a passion for music and a love of the live event experience. Read on…
Job Summary Vibee seeks a proactive Seasonal Fan Experience Concierge Coordinator in Las Vegas. This hybrid position requires you to be onsite Thursday, Friday, and Saturday, with 1–2 additional remote days. You will handle a variety of guest requests with a focus on one‑contact resolution while providing exceptional service.
Location & Hours Hybrid: in‑person onsite Thurs‑Fri‑Sat in Las Vegas; flexible remote days. 30 hours per week (minimum 8 hours onsite), with occasional travel to other onsite locations.
Responsibilities Artist Knowledge
Maintain and update a basic understanding of the artist’s career and notable achievements.
Fan Engagement Onsite
Greet and welcome fans, ensuring a warm, VIP experience from arrival until departure.
Provide the highest level of service, ensuring guest confidence.
Verify waivers, releases, ID, credentials, gift bags, and other package elements.
Share general information about the artist and event.
Communicate confidently with fans of all ages and professional backgrounds.
Address service issues and manage concerns efficiently.
Listen for feedback, offer solutions or appropriate escalation.
Maintain high service standards befitting a VIP experience.
Fan Engagement Online
Stay informed about artist and event details.
Resolve high‑volume queries via voice, text, chat, and email efficiently.
Use verbal, electronic, paper, and other methods to communicate with guests.
Support team members with event and venue information.
Collaborate with other departments for technical, ticketing, and hotel issues.
Adhere to company processes, procedures, and policies.
Perform additional duties and projects as needed.
Optional travel opportunities (economy).
Provide insights to improve future events.
Troubleshooting
Address fan feedback and complaints, escalating when appropriate.
Coordinate with technical support, hospitality, and event teams to resolve issues.
Address activation, ticketing, hotel, or technical glitches promptly.
Maintain a calm, positive, professional attitude during guest interactions.
Other
Adhere to all company and departmental processes, procedures, and policies.
Work on projects and tasks as required.
Qualifications
High School Diploma or equivalent; bachelor’s degree is a bonus.
1+ years of phone or in‑person hospitality, live events, ticketing, or guest service experience.
Proficiency with Microsoft Office, G‑Suite; sales platforms, Airtable, Slack are bonuses.
Ability to perform in a fast‑paced, multi‑tasking environment.
Excellent communication, interpersonal, organizational, and guest service skills.
Strong problem‑solving, active listening, and multitasking abilities.
Willingness to learn new computer programs and systems.
Exceptional guest‑service mindset.
Adaptable to changes and unexpected situations.
Effective collaboration with peers and supervisors.
Outgoing, friendly personality with passion for meeting new people.
Independently and as part of a team.
Ability to build and foster relationships internally and externally.
Thrive under pressure, managing multiple priorities.
Integrity, confidentiality, and discretion.
Available evenings & weekends as needed.
Work Environment
Must tolerate loud noise and busy environments onsite.
May stand for extended periods and work in varying temperatures.
Must work evenings and weekends as required.
Willingness to travel as needed.
Equal Employment Opportunity We aspire to build teams that reflect and support the fans and artists we serve. We promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. Insomniac strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical leave, disability, marital status, domestic partnership, medical condition, military status, political affiliation, national origin, citizenship, race, sex, gender, sexual orientation, and any other protected basis. We will consider qualified applicants with criminal histories in a manner consistent with applicable fair‑chance ordinances and the California Fair Chance Act. We also afford equal employment opportunities to qualified individuals with a disability, and provide reasonable accommodations for physical or mental limitations. Any applicant who requires accommodation should contact a Human Resources Representative.
Hiring Practices The preceding job description indicates the general nature and level of work performed. Insomniac recruitment policies prioritize qualified candidates promptly. Hiring Salary Range: $20‑22 USD. Compensation estimates are based on Nevada Salary Transparency; positions located outside Nevada may differ.
Seniority level
Entry level
Employment type
Part‑time
Job function
Other
Industry: Entertainment Providers
#J-18808-Ljbffr
Vibee - Seasonal Fan Experience Concierge Coordinator
role at
Insomniac Events . Do you enjoy live events? Are you excited to work in fast‑paced, creative environments? We’re looking for a highly motivated self‑starter who embodies both a passion for music and a love of the live event experience. Read on…
Job Summary Vibee seeks a proactive Seasonal Fan Experience Concierge Coordinator in Las Vegas. This hybrid position requires you to be onsite Thursday, Friday, and Saturday, with 1–2 additional remote days. You will handle a variety of guest requests with a focus on one‑contact resolution while providing exceptional service.
Location & Hours Hybrid: in‑person onsite Thurs‑Fri‑Sat in Las Vegas; flexible remote days. 30 hours per week (minimum 8 hours onsite), with occasional travel to other onsite locations.
Responsibilities Artist Knowledge
Maintain and update a basic understanding of the artist’s career and notable achievements.
Fan Engagement Onsite
Greet and welcome fans, ensuring a warm, VIP experience from arrival until departure.
Provide the highest level of service, ensuring guest confidence.
Verify waivers, releases, ID, credentials, gift bags, and other package elements.
Share general information about the artist and event.
Communicate confidently with fans of all ages and professional backgrounds.
Address service issues and manage concerns efficiently.
Listen for feedback, offer solutions or appropriate escalation.
Maintain high service standards befitting a VIP experience.
Fan Engagement Online
Stay informed about artist and event details.
Resolve high‑volume queries via voice, text, chat, and email efficiently.
Use verbal, electronic, paper, and other methods to communicate with guests.
Support team members with event and venue information.
Collaborate with other departments for technical, ticketing, and hotel issues.
Adhere to company processes, procedures, and policies.
Perform additional duties and projects as needed.
Optional travel opportunities (economy).
Provide insights to improve future events.
Troubleshooting
Address fan feedback and complaints, escalating when appropriate.
Coordinate with technical support, hospitality, and event teams to resolve issues.
Address activation, ticketing, hotel, or technical glitches promptly.
Maintain a calm, positive, professional attitude during guest interactions.
Other
Adhere to all company and departmental processes, procedures, and policies.
Work on projects and tasks as required.
Qualifications
High School Diploma or equivalent; bachelor’s degree is a bonus.
1+ years of phone or in‑person hospitality, live events, ticketing, or guest service experience.
Proficiency with Microsoft Office, G‑Suite; sales platforms, Airtable, Slack are bonuses.
Ability to perform in a fast‑paced, multi‑tasking environment.
Excellent communication, interpersonal, organizational, and guest service skills.
Strong problem‑solving, active listening, and multitasking abilities.
Willingness to learn new computer programs and systems.
Exceptional guest‑service mindset.
Adaptable to changes and unexpected situations.
Effective collaboration with peers and supervisors.
Outgoing, friendly personality with passion for meeting new people.
Independently and as part of a team.
Ability to build and foster relationships internally and externally.
Thrive under pressure, managing multiple priorities.
Integrity, confidentiality, and discretion.
Available evenings & weekends as needed.
Work Environment
Must tolerate loud noise and busy environments onsite.
May stand for extended periods and work in varying temperatures.
Must work evenings and weekends as required.
Willingness to travel as needed.
Equal Employment Opportunity We aspire to build teams that reflect and support the fans and artists we serve. We promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. Insomniac strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical leave, disability, marital status, domestic partnership, medical condition, military status, political affiliation, national origin, citizenship, race, sex, gender, sexual orientation, and any other protected basis. We will consider qualified applicants with criminal histories in a manner consistent with applicable fair‑chance ordinances and the California Fair Chance Act. We also afford equal employment opportunities to qualified individuals with a disability, and provide reasonable accommodations for physical or mental limitations. Any applicant who requires accommodation should contact a Human Resources Representative.
Hiring Practices The preceding job description indicates the general nature and level of work performed. Insomniac recruitment policies prioritize qualified candidates promptly. Hiring Salary Range: $20‑22 USD. Compensation estimates are based on Nevada Salary Transparency; positions located outside Nevada may differ.
Seniority level
Entry level
Employment type
Part‑time
Job function
Other
Industry: Entertainment Providers
#J-18808-Ljbffr