Bosch USA
Bilingual Customer Service Rep (French-English)
Bosch USA, Itasca, Illinois, United States, 60143
Company Description
Help us shape the future of service and create exceptional customer experiences for global brands. Discover your career at Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 25 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of technical and digital services.
About Roadside Protect To achieve the ambitious objectives of our recently acquired company in Itasca (Roadside Protect Inc.) we are looking for a POSITION to join our team. Roadside Protect is a strong provider of towing and roadside administration services in the U.S. and Canada and we are committed to delivering an excellent emergency roadside assistance experience for our customers. By connecting both companies, Roadside Protect’s deep regional industry knowledge is brought together with Bosch’s technology and service expertise, and global service setup.
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.
What We Offer
The chance to make a real impact through opportunities for professional growth and continuous learning.
Our people are what make us remarkable. This is why we recognize our associates’ contributions with attractive benefits, including a generous 401(k) match.
A collaborative, dynamic and international work environment.
Convenient location with easy highway access, onsite gym and massage chairs.
Job Description Position Summary Roadside Protect is committed to delivering the best emergency roadside assistance experience for our customers. The best experience means a satisfied customer who has their emergency situation handled efficiently and timely by an understanding and empathetic team. The Bilingual Customer Service Representative (French-English) is responsible for coordinating emergency assistance services of our clients while working in a team environment. This position is expected to provide excellent customer service and consist primarily of phone work in a call center atmosphere. This is a full‑time, onsite position.
General Position Responsibilities
Answer inbound calls and provide solutions to customers and clients.
Document actions by completing forms, reports, logs, and records.
Maintain a high morale within the team.
Obtain situational information by ascertaining the nature of the problem and implementing the correct course of action.
Resolve incoming calls by following standard operating procedures; obtain pertinent information; make corrective actions.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, activities, and responsibilities may change at any time with or without notice to meet the needs of the business.
Qualifications
High school diploma or equivalent.
Excellent verbal and written communication skills in both French and English.
Punctuality, organizational skills, and ability to prioritize and multi‑task.
Work well under pressure and stressful situations; exhibit emotional control.
Intermediate skills in MS Word, MS Excel, MS Outlook; Internet savvy.
Work comfortably on a computer with accurate typing skills of 40 wpm.
Prior dispatching experience is a plus.
Attention to detail and accuracy.
Professionalism in dealing with both internal and external contacts required.
Strong team player with ability to interact with all levels of staff in the company.
Self‑starter; takes ownership of his/her work product.
Prolonged periods of sitting at a desk and working on a computer.
Applicants must be 18 years or older.
Additional Information All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr
About Roadside Protect To achieve the ambitious objectives of our recently acquired company in Itasca (Roadside Protect Inc.) we are looking for a POSITION to join our team. Roadside Protect is a strong provider of towing and roadside administration services in the U.S. and Canada and we are committed to delivering an excellent emergency roadside assistance experience for our customers. By connecting both companies, Roadside Protect’s deep regional industry knowledge is brought together with Bosch’s technology and service expertise, and global service setup.
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.
What We Offer
The chance to make a real impact through opportunities for professional growth and continuous learning.
Our people are what make us remarkable. This is why we recognize our associates’ contributions with attractive benefits, including a generous 401(k) match.
A collaborative, dynamic and international work environment.
Convenient location with easy highway access, onsite gym and massage chairs.
Job Description Position Summary Roadside Protect is committed to delivering the best emergency roadside assistance experience for our customers. The best experience means a satisfied customer who has their emergency situation handled efficiently and timely by an understanding and empathetic team. The Bilingual Customer Service Representative (French-English) is responsible for coordinating emergency assistance services of our clients while working in a team environment. This position is expected to provide excellent customer service and consist primarily of phone work in a call center atmosphere. This is a full‑time, onsite position.
General Position Responsibilities
Answer inbound calls and provide solutions to customers and clients.
Document actions by completing forms, reports, logs, and records.
Maintain a high morale within the team.
Obtain situational information by ascertaining the nature of the problem and implementing the correct course of action.
Resolve incoming calls by following standard operating procedures; obtain pertinent information; make corrective actions.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, activities, and responsibilities may change at any time with or without notice to meet the needs of the business.
Qualifications
High school diploma or equivalent.
Excellent verbal and written communication skills in both French and English.
Punctuality, organizational skills, and ability to prioritize and multi‑task.
Work well under pressure and stressful situations; exhibit emotional control.
Intermediate skills in MS Word, MS Excel, MS Outlook; Internet savvy.
Work comfortably on a computer with accurate typing skills of 40 wpm.
Prior dispatching experience is a plus.
Attention to detail and accuracy.
Professionalism in dealing with both internal and external contacts required.
Strong team player with ability to interact with all levels of staff in the company.
Self‑starter; takes ownership of his/her work product.
Prolonged periods of sitting at a desk and working on a computer.
Applicants must be 18 years or older.
Additional Information All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr