TEKsystems
Mortgage Customer Service Representative
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Mortgage Customer Service Representative
role at
TEKsystems
Overview The Mortgage Customer Service Representative handles inbound calls related to homeowners insurance, assisting borrowers, agents, and financial institutions with payment and coverage inquiries. The role requires multitasking across systems, accurate documentation, and professional problem‑solving to meet service standards.
What You’ll Do
Handle approximately 35–45 inbound calls daily, averaging 11–14 minutes per call
Respond to insurance servicing inquiries related to homeowners insurance
Assist borrowers, insurance agents, and financial institutions with payment and coverage questions
Navigate multiple systems to research and accurately document each call
Deliver prompt, professional, and accurate service to meet internal and external standards
Apply strong problem‑solving and resolution skills to address customer concerns
Maintain professionalism and efficiency across all interactions
What You Bring
Minimum of 1 year of recent customer service experience (call center preferred; front desk/admin experience acceptable)
Proficiency in using a Windows PC and navigating software systems
Typing speed of at least 35 words per minute
Strong verbal and written communication skills for phone and email interactions
Stable internet connection for remote training and work
Reliable transportation for potential onsite needs
Nice to Have:
2+ years of call center experience
Experience in insurance or mortgage services
Schedule & Training
Contract to Hire
Work Setup: Onsite during Training then Hybrid (2 days onsite; 3 days WFH)
Start Date: January 28, 2026
Shift for Training: 9:30 AM – 6:00 PM
Location: 700 Tower Drive, Troy, Michigan, 48098 / 220 South Ridgewood Ave., Daytona Beach, Florida, 32114
Available Shift after Training: 10:30 AM – 7:00 PM (Monday – Friday)
Pay And Benefits
Pay: $17/hour (range $17.00 – $18.50/hr)
Medical, dental, and vision insurance
401(k) retirement savings plan
Life and disability insurance
Experience Level Entry level
Job Type & Location Contract to Hire, located in Troy, MI (hybrid with onsite training)
Application Deadline This position is anticipated to close on Jan 23, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Mortgage Customer Service Representative
role at
TEKsystems
Overview The Mortgage Customer Service Representative handles inbound calls related to homeowners insurance, assisting borrowers, agents, and financial institutions with payment and coverage inquiries. The role requires multitasking across systems, accurate documentation, and professional problem‑solving to meet service standards.
What You’ll Do
Handle approximately 35–45 inbound calls daily, averaging 11–14 minutes per call
Respond to insurance servicing inquiries related to homeowners insurance
Assist borrowers, insurance agents, and financial institutions with payment and coverage questions
Navigate multiple systems to research and accurately document each call
Deliver prompt, professional, and accurate service to meet internal and external standards
Apply strong problem‑solving and resolution skills to address customer concerns
Maintain professionalism and efficiency across all interactions
What You Bring
Minimum of 1 year of recent customer service experience (call center preferred; front desk/admin experience acceptable)
Proficiency in using a Windows PC and navigating software systems
Typing speed of at least 35 words per minute
Strong verbal and written communication skills for phone and email interactions
Stable internet connection for remote training and work
Reliable transportation for potential onsite needs
Nice to Have:
2+ years of call center experience
Experience in insurance or mortgage services
Schedule & Training
Contract to Hire
Work Setup: Onsite during Training then Hybrid (2 days onsite; 3 days WFH)
Start Date: January 28, 2026
Shift for Training: 9:30 AM – 6:00 PM
Location: 700 Tower Drive, Troy, Michigan, 48098 / 220 South Ridgewood Ave., Daytona Beach, Florida, 32114
Available Shift after Training: 10:30 AM – 7:00 PM (Monday – Friday)
Pay And Benefits
Pay: $17/hour (range $17.00 – $18.50/hr)
Medical, dental, and vision insurance
401(k) retirement savings plan
Life and disability insurance
Experience Level Entry level
Job Type & Location Contract to Hire, located in Troy, MI (hybrid with onsite training)
Application Deadline This position is anticipated to close on Jan 23, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr