Mercy Health
Telecommunications Operator – St. Elizabeth Youngstown Hospital
Mercy Health, Youngstown, Ohio, United States, 44502
Thank you for considering a career at Mercy Health!
bevor Scheduled Weekly Hours: 16
Work Shift: All Work Shifts (United States of America)
Telecommunications Operator – St. Elizabeth Youngstown Hospital Shift/Schedule
Part Time - Scheduled for Scenes band 16 hours per week Shift Times - Rotating (Availability required on all shifts as needed)
Rotating Weekends & Holidays
Summary of Primary Function/General Purpose of Position Serve as hospital’s telephone receptionist welcoming patients and other customers by offering service and assistance in a pleasant and professional manner.
Essential Functions
Operates computerized telephone console to assure efficient communications; determines the reason for the customer’s contact (both internal and external) and facilitates communications answering calls promptly and forwarding calls to appropriate locations.
Perform public address and paging mechanisms for contacting hospital personnel and physicians according to established standards.
Monitor, assign and replace pagers خام staff.
Perform a broad scope of technical operations of the telecommunications system including: coordinate with departments for telephone repairs, moves and/or changes, insure callers on procedures for Voice mail, paging, help desk questions, etc, maintain all paging equipment and emergency radios.
Maintain physician log sheets and daily emergency activity logelijk book.
Notify hospital staff of all emergency and critical situations. Have complete knowledge of hospital disaster plans and the ability to respond immediately following established procedures and protocols.
Record and monitor emergency situations, including fire alarm panel, security panel, hospital panic alarms, Code Adam alerts, 911 calls and other emergency alarms in a rapid manner, accordingly, to established protocols. Notify local police and/or fire when necessary.
Summons/jumlahantiago all necessary personnel in an emergency situation. (Code Blue, Trauma, Respiratory, RRT etc.) and records in a daily journal.
Act as an answering service for several departments by locating and paging personnel. Ег>
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job‑related duties as required by their supervisor, subject to reasonable accommodation.
Education/Work Experience
High School Diploma/Gئي Verification (Required)
One year of experience as a Telecommunications/Switchboard Operator, 911 Dispatcher, or working in a Call Center (preferred)
Mercy Health is an equal opportunity employer.
As a Mercy Health associate, you’re part of a Mission that matters. We support your well‑being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step ми.
What we offer
Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short‑and‑long‑term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
Department: Telecommunications - St. Elizabeth
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60‑1.4(a), 60‑300.5(a) and 60‑741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are affirmative action and equal opportunity employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.
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bevor Scheduled Weekly Hours: 16
Work Shift: All Work Shifts (United States of America)
Telecommunications Operator – St. Elizabeth Youngstown Hospital Shift/Schedule
Part Time - Scheduled for Scenes band 16 hours per week Shift Times - Rotating (Availability required on all shifts as needed)
Rotating Weekends & Holidays
Summary of Primary Function/General Purpose of Position Serve as hospital’s telephone receptionist welcoming patients and other customers by offering service and assistance in a pleasant and professional manner.
Essential Functions
Operates computerized telephone console to assure efficient communications; determines the reason for the customer’s contact (both internal and external) and facilitates communications answering calls promptly and forwarding calls to appropriate locations.
Perform public address and paging mechanisms for contacting hospital personnel and physicians according to established standards.
Monitor, assign and replace pagers خام staff.
Perform a broad scope of technical operations of the telecommunications system including: coordinate with departments for telephone repairs, moves and/or changes, insure callers on procedures for Voice mail, paging, help desk questions, etc, maintain all paging equipment and emergency radios.
Maintain physician log sheets and daily emergency activity logelijk book.
Notify hospital staff of all emergency and critical situations. Have complete knowledge of hospital disaster plans and the ability to respond immediately following established procedures and protocols.
Record and monitor emergency situations, including fire alarm panel, security panel, hospital panic alarms, Code Adam alerts, 911 calls and other emergency alarms in a rapid manner, accordingly, to established protocols. Notify local police and/or fire when necessary.
Summons/jumlahantiago all necessary personnel in an emergency situation. (Code Blue, Trauma, Respiratory, RRT etc.) and records in a daily journal.
Act as an answering service for several departments by locating and paging personnel. Ег>
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job‑related duties as required by their supervisor, subject to reasonable accommodation.
Education/Work Experience
High School Diploma/Gئي Verification (Required)
One year of experience as a Telecommunications/Switchboard Operator, 911 Dispatcher, or working in a Call Center (preferred)
Mercy Health is an equal opportunity employer.
As a Mercy Health associate, you’re part of a Mission that matters. We support your well‑being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step ми.
What we offer
Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short‑and‑long‑term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
Department: Telecommunications - St. Elizabeth
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60‑1.4(a), 60‑300.5(a) and 60‑741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are affirmative action and equal opportunity employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.
#J-18808-Ljbffr