Pine Environmental Services LLC
Customer Engagement Rep
Pine Environmental Services LLC, Phoenix, Arizona, United States, 85003
Join to apply for the
Customer Engagement Rep
role at
Pine Environmental Services LLC .
At Pine Environmental Services, we believe our employees are our greatest asset. We are proud to offer a competitive and comprehensive benefits package that supports your health, well‑being, and future, including:
3 Weeks of Paid Time Off (PTO) to start
401(k) with Company Match
Medical, Dental, and Vision Insurance
8 Paid Company Holidays
Additional voluntary benefits and professional development opportunities
Purpose The Customer Engagement Representative’s primary responsibility is to support Pine customers by responding to inquiries about rental equipment, as well as sales of our products and services. These efforts result in the growth of the Branch. In addition, this role will support our operations and outside sales team, as well as other offices and departments.
Primary Responsibilities
Intake customer inquiries for equipment rental, order status, and general questions.
Develop and issue quotes for our products and services.
Follow up on quotes, record in Pine’s database the outcome.
Review customer orders to confirm that equipment, accessories, consumables, quantities, price, and any special contract instructions are understood.
Assist in branch sales and marketing efforts through outgoing phone calls and emails.
Communicate customer order confirmations and follow up upon delivery.
Update Pine’s database with details and Call‑Off information.
Assist in scheduling delivery and pick‑up of orders.
Assist in locating equipment and shipping logistics.
Help provide solutions when customers have issues.
Enter repair orders when needed.
Set up product replacement when needed.
Maintain contract files and customer correspondence.
Record and investigate customer inquiries.
Process purchase orders when necessary.>
Billing and invoicing customers.
Credit card processing when needed.
Promote a positive Health and Safety attitude / workplace.
Have a basic understanding of our equipment and how it’s used.
Keep a clean, organized, well‑maintained office.
Other duties as assigned.
Knowledge, Skills, Core Competencies
Excellent communication skills – written, verbal, interpersonal, and phone.
Ability to think analytically, with focus on problem troubleshooting.
A flexible and strong team player who can work in a fast‑paced environment.
Education / Experience
High School Diploma/GED or higher.
2 years of customer service experience, preferably in the environmental/safety or rental field.
This is an unsafety sensitive position. The employee will be in an office environment. The employee will bend, walk, stand, and may sit for long periods of time. This position is 70% sedentary and 30% active and may include activities such as walking, standing, bending, stretching, climbing (ladder). Must be able to lift up to 25 lbs assisted or unassisted.
Pine Environmental Services reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Referrals increase your chances of interviewing at Pine Environmental Services LLC by 2x.
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Customer Engagement Rep
role at
Pine Environmental Services LLC .
At Pine Environmental Services, we believe our employees are our greatest asset. We are proud to offer a competitive and comprehensive benefits package that supports your health, well‑being, and future, including:
3 Weeks of Paid Time Off (PTO) to start
401(k) with Company Match
Medical, Dental, and Vision Insurance
8 Paid Company Holidays
Additional voluntary benefits and professional development opportunities
Purpose The Customer Engagement Representative’s primary responsibility is to support Pine customers by responding to inquiries about rental equipment, as well as sales of our products and services. These efforts result in the growth of the Branch. In addition, this role will support our operations and outside sales team, as well as other offices and departments.
Primary Responsibilities
Intake customer inquiries for equipment rental, order status, and general questions.
Develop and issue quotes for our products and services.
Follow up on quotes, record in Pine’s database the outcome.
Review customer orders to confirm that equipment, accessories, consumables, quantities, price, and any special contract instructions are understood.
Assist in branch sales and marketing efforts through outgoing phone calls and emails.
Communicate customer order confirmations and follow up upon delivery.
Update Pine’s database with details and Call‑Off information.
Assist in scheduling delivery and pick‑up of orders.
Assist in locating equipment and shipping logistics.
Help provide solutions when customers have issues.
Enter repair orders when needed.
Set up product replacement when needed.
Maintain contract files and customer correspondence.
Record and investigate customer inquiries.
Process purchase orders when necessary.>
Billing and invoicing customers.
Credit card processing when needed.
Promote a positive Health and Safety attitude / workplace.
Have a basic understanding of our equipment and how it’s used.
Keep a clean, organized, well‑maintained office.
Other duties as assigned.
Knowledge, Skills, Core Competencies
Excellent communication skills – written, verbal, interpersonal, and phone.
Ability to think analytically, with focus on problem troubleshooting.
A flexible and strong team player who can work in a fast‑paced environment.
Education / Experience
High School Diploma/GED or higher.
2 years of customer service experience, preferably in the environmental/safety or rental field.
This is an unsafety sensitive position. The employee will be in an office environment. The employee will bend, walk, stand, and may sit for long periods of time. This position is 70% sedentary and 30% active and may include activities such as walking, standing, bending, stretching, climbing (ladder). Must be able to lift up to 25 lbs assisted or unassisted.
Pine Environmental Services reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Referrals increase your chances of interviewing at Pine Environmental Services LLC by 2x.
#J-18808-Ljbffr