Aston Carter
Support Operations Associate
Apply now for
Support Operations Associate
role at
Aston Carter .
Location: Lebanon, TN. Work type: Contract position.
Job Description As a Customer Experience Representative based in Lebanon, TN, you are an essential member of a supportive team dedicated to assisting customers, sales representatives, and end users worldwide. This temporary call‑centre role focuses on delivering exceptional customer service.
Responsibilities
Handle inbound and outbound scripted calls with professionalism and empathy.
Follow structured guidance and support to resolve customer inquiries.
Perform accurate data entry and maintain up‑to‑date records.
Learn and assist with order entry processes and ERP system navigation.
Provide timely and courteous support to customers and internal teams.
Escalate issues appropriately and follow up to ensure resolution.
Maintain a positive and professional demeanor in a fast‑paced environment.
Support the broader Customer Experience team as needed.
Essential Skills
2–4 years of customer service or call‑center experience (preferred).
High school diploma or GED required.
Strong communication skills in English; Spanish a plus.
Comfortable using Microsoft Office and learning new systems.
Detail‑oriented with strong organizational and multitasking abilities.
Willingness to learn and grow in a structured, team‑oriented environment.
Ability to work flexible or varied schedules as needed.
Additional Skills & Qualifications
Experience handling high‑volume calls (100‑150 per day).
Proficient in reading comprehension and experience with call scripts.
Strong computer and data entry skills, including Excel.
Ability to handle upset customers with patience and understanding.
Experience in the healthcare or medical‑device industry is a plus.
Pay and Benefits Pay range: $23.00 – $25.00 per hour.
Eligibility requirements may apply to some benefits; they may depend on classification and length of employment. Benefits are subject to change.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace type: Fully onsite position in Lebanon, TN.
Application deadline: This position is anticipated to close on Jan 19, 2026.
About Aston Carter Aston Carter provides world‑class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry‑leading companies.
We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500.
The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email
astoncarteraccommodation@astoncarter.com
for other accommodation options.
#J-18808-Ljbffr
Support Operations Associate
role at
Aston Carter .
Location: Lebanon, TN. Work type: Contract position.
Job Description As a Customer Experience Representative based in Lebanon, TN, you are an essential member of a supportive team dedicated to assisting customers, sales representatives, and end users worldwide. This temporary call‑centre role focuses on delivering exceptional customer service.
Responsibilities
Handle inbound and outbound scripted calls with professionalism and empathy.
Follow structured guidance and support to resolve customer inquiries.
Perform accurate data entry and maintain up‑to‑date records.
Learn and assist with order entry processes and ERP system navigation.
Provide timely and courteous support to customers and internal teams.
Escalate issues appropriately and follow up to ensure resolution.
Maintain a positive and professional demeanor in a fast‑paced environment.
Support the broader Customer Experience team as needed.
Essential Skills
2–4 years of customer service or call‑center experience (preferred).
High school diploma or GED required.
Strong communication skills in English; Spanish a plus.
Comfortable using Microsoft Office and learning new systems.
Detail‑oriented with strong organizational and multitasking abilities.
Willingness to learn and grow in a structured, team‑oriented environment.
Ability to work flexible or varied schedules as needed.
Additional Skills & Qualifications
Experience handling high‑volume calls (100‑150 per day).
Proficient in reading comprehension and experience with call scripts.
Strong computer and data entry skills, including Excel.
Ability to handle upset customers with patience and understanding.
Experience in the healthcare or medical‑device industry is a plus.
Pay and Benefits Pay range: $23.00 – $25.00 per hour.
Eligibility requirements may apply to some benefits; they may depend on classification and length of employment. Benefits are subject to change.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace type: Fully onsite position in Lebanon, TN.
Application deadline: This position is anticipated to close on Jan 19, 2026.
About Aston Carter Aston Carter provides world‑class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry‑leading companies.
We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500.
The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email
astoncarteraccommodation@astoncarter.com
for other accommodation options.
#J-18808-Ljbffr