CoxHealth
Team Lead Patient Registration
Facility: CoxHealth South: 3801 S National Ave, Springfield, MO 65807
Department: 1133 Patient Registration
Scheduled Weekly Hours: 40
Hours: Varied
Work Shift: Rotating (United States of America)
CoxHealth is a leading healthcare system serving 25 counties across Southwest Missouri and Northern Arkansas. The organization includes six hospitals, five ERs and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
Named one of Modern Healthcare’s Best Places to Work five times.
Named one of America’s Greatest Workplaces by Newsweek.
Recognized as a Greatest Workplace for Women in both 2023 and 2024.
Listed as one of the Greatest Workplaces for Diversity in 2024.
Acknowledged by Forbes as one of the Best Employers for New Grads.
Ranked among the Best Employers by State for Missouri.
Healthcare Innovation's Top Companies to Work for in Healthcare in 2025.
Benefits
Medical, Vision, Dental, Retirement Plan with employer match, and many more!
For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Description The Patient Access Team Lead is a working team member who has extensive knowledge of duties and job functions for the Patient Access Services team to which they are assigned and serves as a key support resource to staff.
Responsibilities
Answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to supervisor and/or appropriate teams.
Coordinates and/or facilitates training of new team members along with their supervisor and assists in team member assignments, re‑assignment of work duties.
Carries out other duties as assigned.
Helps cover certain duties in the supervisor’s absence, with support from the supervisor’s peer supervisor and/or manager.
Uses independent judgement in issue resolution, staff scheduling, etc., and reports escalation needs as appropriate.
Education and Experience
Education: Required – High school diploma or equivalent.
Experience (Related Patient Access Experience): Required – 1 year; Preferred – 2 years.
Patient Access Experience, Customer Service, and Leadership Skills: Excellent customer service and interpersonal skills, strong computer and relevant application use skills, ability to assist and teach others, ability to multi‑task in a fast‑paced environment, detail‑oriented with the ability to spot errors and trends, demonstrates initiative and self‑motivation, demonstrates understanding and consistent practice of need for privacy and confidentiality.
Licensure/Certification/Registration: Preferred – CHAA or CRCR.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at CoxHealth by 2x.
#J-18808-Ljbffr
Department: 1133 Patient Registration
Scheduled Weekly Hours: 40
Hours: Varied
Work Shift: Rotating (United States of America)
CoxHealth is a leading healthcare system serving 25 counties across Southwest Missouri and Northern Arkansas. The organization includes six hospitals, five ERs and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
Named one of Modern Healthcare’s Best Places to Work five times.
Named one of America’s Greatest Workplaces by Newsweek.
Recognized as a Greatest Workplace for Women in both 2023 and 2024.
Listed as one of the Greatest Workplaces for Diversity in 2024.
Acknowledged by Forbes as one of the Best Employers for New Grads.
Ranked among the Best Employers by State for Missouri.
Healthcare Innovation's Top Companies to Work for in Healthcare in 2025.
Benefits
Medical, Vision, Dental, Retirement Plan with employer match, and many more!
For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Description The Patient Access Team Lead is a working team member who has extensive knowledge of duties and job functions for the Patient Access Services team to which they are assigned and serves as a key support resource to staff.
Responsibilities
Answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to supervisor and/or appropriate teams.
Coordinates and/or facilitates training of new team members along with their supervisor and assists in team member assignments, re‑assignment of work duties.
Carries out other duties as assigned.
Helps cover certain duties in the supervisor’s absence, with support from the supervisor’s peer supervisor and/or manager.
Uses independent judgement in issue resolution, staff scheduling, etc., and reports escalation needs as appropriate.
Education and Experience
Education: Required – High school diploma or equivalent.
Experience (Related Patient Access Experience): Required – 1 year; Preferred – 2 years.
Patient Access Experience, Customer Service, and Leadership Skills: Excellent customer service and interpersonal skills, strong computer and relevant application use skills, ability to assist and teach others, ability to multi‑task in a fast‑paced environment, detail‑oriented with the ability to spot errors and trends, demonstrates initiative and self‑motivation, demonstrates understanding and consistent practice of need for privacy and confidentiality.
Licensure/Certification/Registration: Preferred – CHAA or CRCR.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at CoxHealth by 2x.
#J-18808-Ljbffr