Quality Innovation, Inc.
Minneapolis VA Medical Center Medical Support Assistant Services
Quality Innovation, Inc., Minneapolis, Minnesota, United States, 55400
MEDICAL SUPPORT ASSISTANT (MSA)
Full-Time | On-Site | Minneapolis, MN
Quality Innovation is submitting a proposal in support of the Minneapolis VA Medical Center services. Qi2 is currently seeking qualified candidates for the Medical Support Assistant role.
ABOUT QUALITY INNOVATION, INC. (Qi2) Quality Innovation, Inc. (Qi2) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing professional, administrative, and healthcare staffing services in support of federal government agencies nationwide. Qi2 specializes in delivering highly qualified personnel who support mission-critical healthcare, administrative, and operational functions.
Our culture emphasizes professionalism, accountability, and service excellence. We are committed to supporting our employees with competitive benefits, clear communication, and meaningful work that directly supports those who serve our country. Qi2 proudly encourages Veterans and Military Spouses to apply.
JOB TITLE Medical Support Assistant (MSA)
GOVERNMENT AGENCY & LOCATION Department of Veterans Affairs
Minneapolis VA Medical Center
One Veterans עם Minneapolis kekahi 55417
POSITION STATUS Full-Time
Contingent upon Contract Award
Candidates must be willing to sign a Letter of Intent for proposal submission
PAY Hourly $24.33
H&W $5. Gog
SCHEDULE Monday - Saturday
Five (5) days per week
Eight (8) ceilings shifts
Scheduled within the clinic window of 7:30 AM - 4:00 PM ndi CST
30-minute unpaid lunch
POSITION SUMMARY The Medical Support Assistant (MSA) provides on-site administrative and scheduling support in a fast-paced VA clinical environment. MSAs play a critical role in patient access, appointment management, and customer service while supporting multiple outpatient and specialty clinics.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide courteous, professional customer service to Veterans and clinical staff
Maintain and manage appointment schedules for one or more VA clinics
Schedule, reschedule, cancel, and track appointments, consults, recalls, and no-shows
Operate standard office equipment and VA computer systems
Communicate delays and scheduling issues to patients and clinic staff
Adjust appointment times, dates, or locations to support clinic access
Route messages and administrative correspondence appropriately
Validate and update tinct patient demographic information
Utilize Microsoft Office tools (Outlook, Word, Excel, Teams) daily
Adhere to VA policies regarding privacy, HIPAA, and patient identification
Perform other administrative duties as assigned to support clinic operations
REQUIRED QUALIFICATIONS
High School Diploma or GED (Required)
Experience & Skills
Experience with computer operations and data entry
Basic proficiency in Microsoft Office applications
Experience scheduling appointments in a medical or administrative setting (preferred)
Strong organizational and customer service skills
EMPLOYMENT REQUIREMENTS Ability to pass background and security requirements Ability to complete VA mandatory training upon hire lc>
Ability to comply with VA infection control and workplace policies
BENEFITS
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
Vacation and Sick Leave
Paid Federal Holidays, including:
New Year's Day
Martin Luther King Jr. Day
Presidents DayMemorial Day
Juneteenth
Independence Day
Labor Day
Columbus Day
Veterans Day
Thanksgiving Day
Christmas Day
EQUAL OPPORTUNITY EMPLOYER Quality Innovation, Inc. (Qi2) is an Equal Opportunity / Affimൊരു Action Employer. Employment decisions are based on merit, qualifications, and business needs. Qi2 does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.
Qi2 is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and applicable federal and state laws. Applicants requiring accommodation during the application process may contact-moving Qi2 Human Resources.
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Quality Innovation is submitting a proposal in support of the Minneapolis VA Medical Center services. Qi2 is currently seeking qualified candidates for the Medical Support Assistant role.
ABOUT QUALITY INNOVATION, INC. (Qi2) Quality Innovation, Inc. (Qi2) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing professional, administrative, and healthcare staffing services in support of federal government agencies nationwide. Qi2 specializes in delivering highly qualified personnel who support mission-critical healthcare, administrative, and operational functions.
Our culture emphasizes professionalism, accountability, and service excellence. We are committed to supporting our employees with competitive benefits, clear communication, and meaningful work that directly supports those who serve our country. Qi2 proudly encourages Veterans and Military Spouses to apply.
JOB TITLE Medical Support Assistant (MSA)
GOVERNMENT AGENCY & LOCATION Department of Veterans Affairs
Minneapolis VA Medical Center
One Veterans עם Minneapolis kekahi 55417
POSITION STATUS Full-Time
Contingent upon Contract Award
Candidates must be willing to sign a Letter of Intent for proposal submission
PAY Hourly $24.33
H&W $5. Gog
SCHEDULE Monday - Saturday
Five (5) days per week
Eight (8) ceilings shifts
Scheduled within the clinic window of 7:30 AM - 4:00 PM ndi CST
30-minute unpaid lunch
POSITION SUMMARY The Medical Support Assistant (MSA) provides on-site administrative and scheduling support in a fast-paced VA clinical environment. MSAs play a critical role in patient access, appointment management, and customer service while supporting multiple outpatient and specialty clinics.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide courteous, professional customer service to Veterans and clinical staff
Maintain and manage appointment schedules for one or more VA clinics
Schedule, reschedule, cancel, and track appointments, consults, recalls, and no-shows
Operate standard office equipment and VA computer systems
Communicate delays and scheduling issues to patients and clinic staff
Adjust appointment times, dates, or locations to support clinic access
Route messages and administrative correspondence appropriately
Validate and update tinct patient demographic information
Utilize Microsoft Office tools (Outlook, Word, Excel, Teams) daily
Adhere to VA policies regarding privacy, HIPAA, and patient identification
Perform other administrative duties as assigned to support clinic operations
REQUIRED QUALIFICATIONS
High School Diploma or GED (Required)
Experience & Skills
Experience with computer operations and data entry
Basic proficiency in Microsoft Office applications
Experience scheduling appointments in a medical or administrative setting (preferred)
Strong organizational and customer service skills
EMPLOYMENT REQUIREMENTS Ability to pass background and security requirements Ability to complete VA mandatory training upon hire lc>
Ability to comply with VA infection control and workplace policies
BENEFITS
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
Vacation and Sick Leave
Paid Federal Holidays, including:
New Year's Day
Martin Luther King Jr. Day
Presidents DayMemorial Day
Juneteenth
Independence Day
Labor Day
Columbus Day
Veterans Day
Thanksgiving Day
Christmas Day
EQUAL OPPORTUNITY EMPLOYER Quality Innovation, Inc. (Qi2) is an Equal Opportunity / Affimൊരു Action Employer. Employment decisions are based on merit, qualifications, and business needs. Qi2 does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.
Qi2 is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and applicable federal and state laws. Applicants requiring accommodation during the application process may contact-moving Qi2 Human Resources.
#J-18808-Ljbffr