DoorDash
The Customer Success team at SevenRooms is the heartbeat of our customers. We’re a global, collaborative group of relationship builders, problem solvers, and product experts who help hospitality operators achieve their goals. With empathy and a customer-first mindset, we guide clients through every stage of their journey and ensure they get lasting value from the SevenRooms platform.
About the Role As an Implementation Partner, you’ll work directly with new clients to configure and launch their SevenRooms platform. You’ll understand their current challenges, develop onboarding strategies, and guide them through adoption to set them up for long-term success. This role plays a key part in helping our clients get started quickly and effectively, and reports directly to the Regional Lead.
You’re excited about this opportunity because you will…
Lead Client Onboarding.
Manage all onboarding activities including project kick-off, training, configuration, data migration, and launch to help clients reach value quickly.
Manage Multiple Projects.
Oversee several implementation projects at once, keeping them on schedule and aligned with customer goals and satisfaction.
Tailor Solutions to Clients.
Work closely with venue stakeholders to understand their goals and customize the SevenRooms platform to meet their needs.
Be a Product Expert.
Guide clients through the platform, helping them learn and apply tools based on their unique business objectives.
Collaborate Across Teams.
Partner with Sales and Customer Success to support a smooth handoff and drive product adoption.
We’re excited about you because…
You have 2+ years of experience in customer-facing roles, ideally in SaaS or hospitality technology
You’re a clear and confident communicator, both in writing and in person
You’re detail-oriented and bring strong critical thinking and problem-solving skills to your work
You’re experienced in managing projects and keeping things on track
You thrive in fast-paced, startup environments and love working collaboratively with others
We expect this position to be filled by 2/22/26
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.
In addition to base salary, the compensation for this role includes opportunities for sales commission. Talk to your recruiter for more information.
To learn more about our benefits, visit our careers page here .
See below for paid time off details:
For salaried roles:
flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles:
vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
$69,400 — $122,000 USD
The total on-target earnings (base + commissions) for this position within the United States, including Illinois and Colorado.
$77,400 — $130,000 USD
If you need any accommodations, please inform your recruiting contact upon initial connection.
#J-18808-Ljbffr
About the Role As an Implementation Partner, you’ll work directly with new clients to configure and launch their SevenRooms platform. You’ll understand their current challenges, develop onboarding strategies, and guide them through adoption to set them up for long-term success. This role plays a key part in helping our clients get started quickly and effectively, and reports directly to the Regional Lead.
You’re excited about this opportunity because you will…
Lead Client Onboarding.
Manage all onboarding activities including project kick-off, training, configuration, data migration, and launch to help clients reach value quickly.
Manage Multiple Projects.
Oversee several implementation projects at once, keeping them on schedule and aligned with customer goals and satisfaction.
Tailor Solutions to Clients.
Work closely with venue stakeholders to understand their goals and customize the SevenRooms platform to meet their needs.
Be a Product Expert.
Guide clients through the platform, helping them learn and apply tools based on their unique business objectives.
Collaborate Across Teams.
Partner with Sales and Customer Success to support a smooth handoff and drive product adoption.
We’re excited about you because…
You have 2+ years of experience in customer-facing roles, ideally in SaaS or hospitality technology
You’re a clear and confident communicator, both in writing and in person
You’re detail-oriented and bring strong critical thinking and problem-solving skills to your work
You’re experienced in managing projects and keeping things on track
You thrive in fast-paced, startup environments and love working collaboratively with others
We expect this position to be filled by 2/22/26
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.
In addition to base salary, the compensation for this role includes opportunities for sales commission. Talk to your recruiter for more information.
To learn more about our benefits, visit our careers page here .
See below for paid time off details:
For salaried roles:
flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles:
vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
$69,400 — $122,000 USD
The total on-target earnings (base + commissions) for this position within the United States, including Illinois and Colorado.
$77,400 — $130,000 USD
If you need any accommodations, please inform your recruiting contact upon initial connection.
#J-18808-Ljbffr