Shimadzu Scientific Instruments
Field Technical Support Scientist (Mass Spectrometry)
Shimadzu Scientific Instruments, Los Angeles, California, United States, 90079
Field Technical Support Scientist (Mass Spectrometry)
Location: Los Angeles, CA
Salary: $97,000 – $99,500 per year (includes COLA where applicable)
About Shimadzu Scientific Instruments Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground‑breaking scientific research, manufacturing ideas and results continue to propel Shimazu’s outstanding reputation and “Excellence in Science.” People dedicated to our mission have the largest impact on Shimazu’s continued growth and success.
What we offer
Our Culture – A work environment that values diversity, inclusion & belonging
Competitive Compensation – Day 1 Benefits & Competitive Salary
Retirement Benefits – Matching 401K & Profit‑Sharing Program
Professional Growth – Clear pathways for Career, Leadership and Personal Development
Health Benefits – Flexible Spending / Health Savings Accounts
Work‑Life Balance – Generous & Front‑Loaded Paid Time Off Plan
Education – Tuition Assistance Program for both graduate and undergraduate levels
Insurance Perks – Pet Insurance, optional Identity theft, legal pre‑paid and critical care buy‑up insurance benefits, generous company paid life insurance & short‑term disability programs
Work Flexibility – Business casual Dress Attire & casual (jeans) Friday
Employee Engagement – Employee Resource Groups to network, build a sense of community and enhance one’s career and personal development
Position Summary Shimadzu Scientific Instruments is seeking an MS Technical Support Scientist to join our team and provide expert technical support for our LC‑MS products. In this role, you’ll support our sales teams by conducting product demonstrations, installations, training, and post‑sales assistance to ensure our customers maximize the value of their instrumentation. If you thrive in a customer‑facing, technical environment and enjoy collaborating with a dynamic team, this position could be the perfect fit for you.
Job Functions
Provide technical expertise during sales calls and product demonstrations.
Conduct training sessions for customers and regional personnel.
Run customer samples and develop application notes to showcase Shimadzu’s LC‑MS capabilities.
Assist customers with adapting their analytical methodologies for our MS products.
Oversee the regional MS demonstration inventory.
Frequent travel to customer sites and regional offices (20%‑50% overnight travel).
Support and collaborate with regional teams and assist with training new technical support specialists.
Education and Qualifications
Bachelor’s degree in Chemistry or a related field (MS or PhD preferred).
At least 1 year of laboratory experience with LC‑MS instrumentation.
Strong communication and problem‑solving skills, ability to interpret analytical data, and excellent customer relations.
Valid driver’s license and willingness to travel.
Compensation and Benefits This exempt, full‑time position comes with a competitive salary range of $95,000 to $97,500 annually, paid semi‑monthly. Eligible benefits include a 401K matching program and discretionary yearly contributions. In your first year, you will receive 10 paid vacation days, 8 paid personal days (or state sick leave in California/Puerto Rico), 8 scheduled holidays, and 3 floating holidays. After one year, you will have access to a generous short‑term disability program, with premiums fully covered by the company. Additional variable compensation includes an incentive plan based on performance goals, paid semi‑annually, and a potential discretionary year‑end bonus. The offer also includes a company car (with a $55 deduction for personal use) and a company phone, fully funded by the employer, which remains company property but can be used for personal calls.
EEO Statement Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please click here. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Salary: $97,000 – $99,500 per year (includes COLA where applicable)
About Shimadzu Scientific Instruments Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground‑breaking scientific research, manufacturing ideas and results continue to propel Shimazu’s outstanding reputation and “Excellence in Science.” People dedicated to our mission have the largest impact on Shimazu’s continued growth and success.
What we offer
Our Culture – A work environment that values diversity, inclusion & belonging
Competitive Compensation – Day 1 Benefits & Competitive Salary
Retirement Benefits – Matching 401K & Profit‑Sharing Program
Professional Growth – Clear pathways for Career, Leadership and Personal Development
Health Benefits – Flexible Spending / Health Savings Accounts
Work‑Life Balance – Generous & Front‑Loaded Paid Time Off Plan
Education – Tuition Assistance Program for both graduate and undergraduate levels
Insurance Perks – Pet Insurance, optional Identity theft, legal pre‑paid and critical care buy‑up insurance benefits, generous company paid life insurance & short‑term disability programs
Work Flexibility – Business casual Dress Attire & casual (jeans) Friday
Employee Engagement – Employee Resource Groups to network, build a sense of community and enhance one’s career and personal development
Position Summary Shimadzu Scientific Instruments is seeking an MS Technical Support Scientist to join our team and provide expert technical support for our LC‑MS products. In this role, you’ll support our sales teams by conducting product demonstrations, installations, training, and post‑sales assistance to ensure our customers maximize the value of their instrumentation. If you thrive in a customer‑facing, technical environment and enjoy collaborating with a dynamic team, this position could be the perfect fit for you.
Job Functions
Provide technical expertise during sales calls and product demonstrations.
Conduct training sessions for customers and regional personnel.
Run customer samples and develop application notes to showcase Shimadzu’s LC‑MS capabilities.
Assist customers with adapting their analytical methodologies for our MS products.
Oversee the regional MS demonstration inventory.
Frequent travel to customer sites and regional offices (20%‑50% overnight travel).
Support and collaborate with regional teams and assist with training new technical support specialists.
Education and Qualifications
Bachelor’s degree in Chemistry or a related field (MS or PhD preferred).
At least 1 year of laboratory experience with LC‑MS instrumentation.
Strong communication and problem‑solving skills, ability to interpret analytical data, and excellent customer relations.
Valid driver’s license and willingness to travel.
Compensation and Benefits This exempt, full‑time position comes with a competitive salary range of $95,000 to $97,500 annually, paid semi‑monthly. Eligible benefits include a 401K matching program and discretionary yearly contributions. In your first year, you will receive 10 paid vacation days, 8 paid personal days (or state sick leave in California/Puerto Rico), 8 scheduled holidays, and 3 floating holidays. After one year, you will have access to a generous short‑term disability program, with premiums fully covered by the company. Additional variable compensation includes an incentive plan based on performance goals, paid semi‑annually, and a potential discretionary year‑end bonus. The offer also includes a company car (with a $55 deduction for personal use) and a company phone, fully funded by the employer, which remains company property but can be used for personal calls.
EEO Statement Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please click here. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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