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Lead Receptionist – Veterinary Front Desk
Salary:
$25.00 - $30.00 per hour, determined by the candidate's skills, experience, and qualifications.
Calusa Veterinary Center
is hiring a full-time Lead customer service professional to be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative assistant duties—it’s about delivering knowledgeable service while confidently communicating in the language of veterinary care. Whether discussing vaccines, explaining procedures, or coordinating appointments, your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments, stronger client relationships, and better patient outcomes.
What to Expect
All the benefits you deserve
— medical, dental, vision, and retirement for full-time team members — plus an
employee pet discount
because we know your pets are family, too!
Paid time off.
Catch your breath with paid holidays and PTO. Take the time you need to recharge.
401(k) with a generous company
We invest in your future while you care for our pets today.
Employee referral bonus.
Earn $1,000 when you refer a new team member to one of our 180+ partner hospitals across the country.
Hands-on training and mentorship
to support long-term growth across a variety of roles within the hospital, whether you’re aiming to grow in client care, pursue hands‑on animal work, or simply build a meaningful long‑term role.
Key Responsibilities
Be the first point of contact:
Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
Support clinical flow:
Escort clients to exam rooms, assist in relaying key information between clients and clinical staff.
Manage client communications:
Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care.
Operate with accuracy:
Process payments, manage invoicing, and schedule future appointments with attention to detail.
Speak the language:
Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
Create a welcoming space:
Help maintain a clean, organized, and client-ready environment—including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors.
Qualifications
Previous experience in a medical or veterinary front desk, receptionist, or administrative assistant role
Basic knowledge of veterinary terminology and procedures
Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
Ability to maintain a calm, professional, and positive demeanor
About Calusa Veterinary Center We’re focused on making sure our hospital has the right tools to allow our doctors and medical staff the ability to provide excellent service and care. In addition to diagnostic and preventative services, our hospital is equipped with digital radiography, digital dental radiography, in-house labs, CO2 laser, endoscopy, rhinoscopy, bronchoscopy, cold laser therapy, underwater treadmill, and ultrasound. We also offer hyperbaric oxygen therapy, acupuncture, rehabilitation, and pain management.
We are a full-service, AAHA accredited 24 hour GP and ER small animal practice with 10 doctors and a large staff serving our clients in the Boca Raton, FL area for the past 20+ years. Our 10,000 square foot state-of-the-art facility is unlike any other in the area. We blend modern medicine with time-tested practices to provide the highest quality care.
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Salary:
$25.00 - $30.00 per hour, determined by the candidate's skills, experience, and qualifications.
Calusa Veterinary Center
is hiring a full-time Lead customer service professional to be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative assistant duties—it’s about delivering knowledgeable service while confidently communicating in the language of veterinary care. Whether discussing vaccines, explaining procedures, or coordinating appointments, your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments, stronger client relationships, and better patient outcomes.
What to Expect
All the benefits you deserve
— medical, dental, vision, and retirement for full-time team members — plus an
employee pet discount
because we know your pets are family, too!
Paid time off.
Catch your breath with paid holidays and PTO. Take the time you need to recharge.
401(k) with a generous company
We invest in your future while you care for our pets today.
Employee referral bonus.
Earn $1,000 when you refer a new team member to one of our 180+ partner hospitals across the country.
Hands-on training and mentorship
to support long-term growth across a variety of roles within the hospital, whether you’re aiming to grow in client care, pursue hands‑on animal work, or simply build a meaningful long‑term role.
Key Responsibilities
Be the first point of contact:
Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
Support clinical flow:
Escort clients to exam rooms, assist in relaying key information between clients and clinical staff.
Manage client communications:
Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care.
Operate with accuracy:
Process payments, manage invoicing, and schedule future appointments with attention to detail.
Speak the language:
Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
Create a welcoming space:
Help maintain a clean, organized, and client-ready environment—including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors.
Qualifications
Previous experience in a medical or veterinary front desk, receptionist, or administrative assistant role
Basic knowledge of veterinary terminology and procedures
Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
Ability to maintain a calm, professional, and positive demeanor
About Calusa Veterinary Center We’re focused on making sure our hospital has the right tools to allow our doctors and medical staff the ability to provide excellent service and care. In addition to diagnostic and preventative services, our hospital is equipped with digital radiography, digital dental radiography, in-house labs, CO2 laser, endoscopy, rhinoscopy, bronchoscopy, cold laser therapy, underwater treadmill, and ultrasound. We also offer hyperbaric oxygen therapy, acupuncture, rehabilitation, and pain management.
We are a full-service, AAHA accredited 24 hour GP and ER small animal practice with 10 doctors and a large staff serving our clients in the Boca Raton, FL area for the past 20+ years. Our 10,000 square foot state-of-the-art facility is unlike any other in the area. We blend modern medicine with time-tested practices to provide the highest quality care.
#J-18808-Ljbffr