Arapahoe Basin Ski Area
Call Center Reservation Specialist
Arapahoe Basin Ski Area, Keystone, Colorado, United States
Reservation Specialist
Serves as the first line of contact for Arapahoe Basin’s call‑in guests. The primary responsibility is to book products for guests in advance of their upcoming visit, answer inquiries regarding Arapahoe Basin products, services, and in‑county lodging options to fit guests’ needs, while providing excellent guest service and guidance. The role involves working closely with firstizaciones visitors and guests with complex requests, requiring resort knowledge and attention to detail. Agents may also be tasked with outbound sales campaigns and other special projects as required.
namu This position can be a hybrid arrangement, allowing employees to work partly in the physical workplace and partly remotely. Full‑time office work is also available for those who prefer it.
Responsibilities
Provide customers with quality customer service in a friendly and positive manner.
Develop an in‑depth knowledge of products offered, including season passes, daily tickets, adult and child ski school, and resort events and activities.
Cover an 8‑hour shift on phones, with occasional extension during holiday and peak periods.
Actively participate in all assigned daily duties, such as fulfilling online sale orders and assisting guests via telephone, live‑chat, email or other written communications.
Provide resort and local information to guests; assess customers’ needs and recommend the best products.
Check voicemails and emails promptly and respond to guests within 24 hours to ensure satisfaction.
Resolve guest complaints, handle concerns, and communicate options.
Adhere to all departmental and company policies and participate in all training and development courses.
Benefits and Perks for this position include:
Unlimited skiing/riding at Arapahoe Basin, 20 other Colorado ski areas, and resorts across the Alterra Mountain Company family for eligible employees.
Discounted Ikon Pass for all eligible employees.
Discounted skiing/riding for friends and family of eligible employees across the Alterra Mountain Company resorts.
Generous discounts on outdoor gear, apparel, etc.
Sick pay for all employees.
Seasonal employees receive benefits, including preventative care, mental health services, pharmacy plans, and indemnity insurance.
401(k) plan with generous company match.
Financial assistance and mental health resources through WorkLife Partnership.
One‑year experience in sales/customer service.
Education Requirements:
High school diploma or GED.
Skills Required:
Proficient with Microsoft Office, Windows, and basic computer skills; ability to multitask.
Ability to understand and follow verbal and written instructions.
Punctual, able to report at scheduled start time.
Works well individually and as part of a team.
Other Requirements:
Knowledge of Arapahoe Basin, Summit County, and the Front Range preferred.
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namu This position can be a hybrid arrangement, allowing employees to work partly in the physical workplace and partly remotely. Full‑time office work is also available for those who prefer it.
Responsibilities
Provide customers with quality customer service in a friendly and positive manner.
Develop an in‑depth knowledge of products offered, including season passes, daily tickets, adult and child ski school, and resort events and activities.
Cover an 8‑hour shift on phones, with occasional extension during holiday and peak periods.
Actively participate in all assigned daily duties, such as fulfilling online sale orders and assisting guests via telephone, live‑chat, email or other written communications.
Provide resort and local information to guests; assess customers’ needs and recommend the best products.
Check voicemails and emails promptly and respond to guests within 24 hours to ensure satisfaction.
Resolve guest complaints, handle concerns, and communicate options.
Adhere to all departmental and company policies and participate in all training and development courses.
Benefits and Perks for this position include:
Unlimited skiing/riding at Arapahoe Basin, 20 other Colorado ski areas, and resorts across the Alterra Mountain Company family for eligible employees.
Discounted Ikon Pass for all eligible employees.
Discounted skiing/riding for friends and family of eligible employees across the Alterra Mountain Company resorts.
Generous discounts on outdoor gear, apparel, etc.
Sick pay for all employees.
Seasonal employees receive benefits, including preventative care, mental health services, pharmacy plans, and indemnity insurance.
401(k) plan with generous company match.
Financial assistance and mental health resources through WorkLife Partnership.
One‑year experience in sales/customer service.
Education Requirements:
High school diploma or GED.
Skills Required:
Proficient with Microsoft Office, Windows, and basic computer skills; ability to multitask.
Ability to understand and follow verbal and written instructions.
Punctual, able to report at scheduled start time.
Works well individually and as part of a team.
Other Requirements:
Knowledge of Arapahoe Basin, Summit County, and the Front Range preferred.
#J-18808-Ljbffr