NTT DATA North America
Desktop support-Windows operating system
NTT DATA North America, Edison, New Jersey, us, 08818
Desktop Support-Windows Operating System
Join to apply for the
Desktop Support-Windows Operating System
role at
NTT DATA North America .
The role is based in Edison, New Jersey, United States. The Desktop Support Technician will be responsible for performing managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, and more. This role combines strong technical skills with an emphasis on delivering a high level of customer service.
Note: This position will be working in Edison but could also be required to work in Old Bridge, Perth Amboy, and Belle Meade. Rotating on‑call/holiday and occasional weekend support. This role requires on‑site daily at the client’s facility and requires employees to get a flu vaccination on or before the start date to the extent required by applicable law.
Job Responsibilities
Perform moderate‑to‑complicated configuration and repair of desktop/notebook computer equipment (and connected peripherals).
Low‑to‑moderate installation of IP phone handsets including network drops.
Moderate troubleshooting of technical issues on desktop/notebook computer equipment.
Provide customer service to a large end‑user base onsite at the customer’s location via in‑person, phone, email, and video conferences.
Ensure customer satisfaction by advising customers on preventive maintenance and configurations that may impact product performance.
Diagnose and resolve product performance problems using advanced tools/technical knowledge, including issues caused by firewall, proxy, or anti‑virus software.
Break/Fix (hardware and software) – perform troubleshooting, parts replacement, and repair on desktops/notebooks, printers, and attached peripherals.
IMAC – install & maintain desktops, laptops, printers, and attached peripherals including hardware, software, and consumables.
Ticket and workload management utilizing the customer‑provided ticketing system.
Physically able to lift and move hardware.
Basic Qualifications
At least 3+ years of desktop support experience.
Hands‑on experience with workstation hardware, including assembly, troubleshooting, and component replacement.
Hands‑on experience with installation, configuration, and troubleshooting of Windows operating systems, MS Office, antivirus programs, and browsers.
Preferred Skills
Knowledge of MS Windows, MS Office, Google Workspace, ChromeOS, iOS, and Citrix client.
Motivated technician with proven troubleshooting skills.
Strong customer service skills – able to communicate effectively over the phone, in person, and via email.
Ability to multi‑task in a dynamic, fast‑paced team environment.
Familiarity with workgroup and domain environments.
Experience with Windows 10/ChromeOS/Cloud‑Ready deployments.
Active Directory computer management.
Imaging and software push using Ivanti LANDesk.
Work with vendors to troubleshoot and resolve vendor‑supported applications and hardware.
Smart hands for specific support towers – provide boots on the ground for outages and major incidents.
Break‑fix/Install – thin clients, mobility devices, desktops/laptops, Chrome devices, peripheral devices.
About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75 % of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long‑term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start‑up companies. Our services include consulting, data and AI, industry solutions, and the development, implementation, and management of applications, infrastructure, and connectivity. We are part of the NTT Group, which invests over $3.6 billion each year in R&D.
We encourage local hiring at NTT DATA offices or client sites. Depending on the client, remote or hybrid work may be possible but is subject to change.
Equality, Diversity, and Inclusion:
NTT DATA is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
#J-18808-Ljbffr
Desktop Support-Windows Operating System
role at
NTT DATA North America .
The role is based in Edison, New Jersey, United States. The Desktop Support Technician will be responsible for performing managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, and more. This role combines strong technical skills with an emphasis on delivering a high level of customer service.
Note: This position will be working in Edison but could also be required to work in Old Bridge, Perth Amboy, and Belle Meade. Rotating on‑call/holiday and occasional weekend support. This role requires on‑site daily at the client’s facility and requires employees to get a flu vaccination on or before the start date to the extent required by applicable law.
Job Responsibilities
Perform moderate‑to‑complicated configuration and repair of desktop/notebook computer equipment (and connected peripherals).
Low‑to‑moderate installation of IP phone handsets including network drops.
Moderate troubleshooting of technical issues on desktop/notebook computer equipment.
Provide customer service to a large end‑user base onsite at the customer’s location via in‑person, phone, email, and video conferences.
Ensure customer satisfaction by advising customers on preventive maintenance and configurations that may impact product performance.
Diagnose and resolve product performance problems using advanced tools/technical knowledge, including issues caused by firewall, proxy, or anti‑virus software.
Break/Fix (hardware and software) – perform troubleshooting, parts replacement, and repair on desktops/notebooks, printers, and attached peripherals.
IMAC – install & maintain desktops, laptops, printers, and attached peripherals including hardware, software, and consumables.
Ticket and workload management utilizing the customer‑provided ticketing system.
Physically able to lift and move hardware.
Basic Qualifications
At least 3+ years of desktop support experience.
Hands‑on experience with workstation hardware, including assembly, troubleshooting, and component replacement.
Hands‑on experience with installation, configuration, and troubleshooting of Windows operating systems, MS Office, antivirus programs, and browsers.
Preferred Skills
Knowledge of MS Windows, MS Office, Google Workspace, ChromeOS, iOS, and Citrix client.
Motivated technician with proven troubleshooting skills.
Strong customer service skills – able to communicate effectively over the phone, in person, and via email.
Ability to multi‑task in a dynamic, fast‑paced team environment.
Familiarity with workgroup and domain environments.
Experience with Windows 10/ChromeOS/Cloud‑Ready deployments.
Active Directory computer management.
Imaging and software push using Ivanti LANDesk.
Work with vendors to troubleshoot and resolve vendor‑supported applications and hardware.
Smart hands for specific support towers – provide boots on the ground for outages and major incidents.
Break‑fix/Install – thin clients, mobility devices, desktops/laptops, Chrome devices, peripheral devices.
About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75 % of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long‑term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start‑up companies. Our services include consulting, data and AI, industry solutions, and the development, implementation, and management of applications, infrastructure, and connectivity. We are part of the NTT Group, which invests over $3.6 billion each year in R&D.
We encourage local hiring at NTT DATA offices or client sites. Depending on the client, remote or hybrid work may be possible but is subject to change.
Equality, Diversity, and Inclusion:
NTT DATA is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
#J-18808-Ljbffr