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U-Haul

Tier 1 Application Support

U-Haul, Phoenix, Arizona, United States, 85003

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Employer Industry: Moving and Storage Services

Why consider this job opportunity:

Paid on-the-job training

Comprehensive benefits including full medical coverage, dental, and vision plans

Opportunities for career advancement and professional development through free online courses

Paid holidays, vacation, and sick days

Employee Stock Ownership Plan (ESOP) and 401(k) Savings Plan

Supportive work environment with a focus on health and wellness programs

יותר מהופ시는 'Job Responsibilities':

Provide technical support to U‑Haul affiliates and end users regarding the WebSelfStorage application

Educate affiliates on the functionalities of the WebSelfStorage application

Troubleshoot issues and maintain detailed documentation of affiliate tickets

Maintain a positive and composed demeanor while assisting customers in challenging situations

leitung: Travail en équipe pour assurer résolutions rapides de problèmes

What is Required (Qualifications):

1 to 2 years of technical support or call center experience, or a satisfactoryԠ equivalent combination of education and experience

Excellent verbal and written communication skills

Ability produkt und multikit dans un environnement rapide

Basic understanding of computer software and troubleshooting capabilities

Flexibility to work multiple shifts, including weekends and rotating holidays

How to Stand Out (Preferred Qualifications):

Experience in customer service with a positive attitude towards assisting business affiliates

Typing speed of 30 wpm or more

Strong initiative and ability to work independently

Familiarity with business and technical communication etiquette

Previous experience in a customer‑facing role

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