Vonage
Desktop & Technical Support Specialist
Vonage, Rock Hill, South Carolina, United States, 29732
Employer Industry: Cloud Communications
Why consider this job opportunity:
Competitive pay and benefits, including unlimited discretionary time off
Opportunity for career advancement and growth within the organization
Collaborative and dynamic work environment
Chance to work with cutting‑edge technology and contribute to global communications solutions
Engage in hands‑on technical support and problem‑solving in a fast‑paced setting
What to Expect (Job Responsibilities):
Provide onsite technical support for hardware, software, and network issues for colleagues
Manage onboarding and offboarding of IT equipment for new hires and departing employees
Install, configure, and maintain desktops, laptops, printers, peripherals, and audiovisual equipment
Respond promptly to IT support tickets, resolving issues efficiently to ensure user satisfaction
Collaborate with the IT team to maintain infrastructure, including servers, networks, and software systems
What is Required (Qualifications):
Over 3 years of experience in IT support, with expert‑level skills in technical support and desktop support
Proficient in using Airwatch Workspace One for mobile device management
Skilled in Google Workspace, Trend AV antivirus, and BeyondTrust privileged access management
Strong hands‑on experience provisioning and re‑imaging devices across multiple operating systems
Knowledgeable in diagnosing/troubleshooting network and UPS equipment issues
How to Stand Out (Preferred Qualifications):
Experience with remote desktop tools and help desk software (e.g., ConnectWise, AirWatch, Jira Service Desk)
Adept at supporting VPN connectivity and managing conference‑room AV systems for presentations
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Why consider this job opportunity:
Competitive pay and benefits, including unlimited discretionary time off
Opportunity for career advancement and growth within the organization
Collaborative and dynamic work environment
Chance to work with cutting‑edge technology and contribute to global communications solutions
Engage in hands‑on technical support and problem‑solving in a fast‑paced setting
What to Expect (Job Responsibilities):
Provide onsite technical support for hardware, software, and network issues for colleagues
Manage onboarding and offboarding of IT equipment for new hires and departing employees
Install, configure, and maintain desktops, laptops, printers, peripherals, and audiovisual equipment
Respond promptly to IT support tickets, resolving issues efficiently to ensure user satisfaction
Collaborate with the IT team to maintain infrastructure, including servers, networks, and software systems
What is Required (Qualifications):
Over 3 years of experience in IT support, with expert‑level skills in technical support and desktop support
Proficient in using Airwatch Workspace One for mobile device management
Skilled in Google Workspace, Trend AV antivirus, and BeyondTrust privileged access management
Strong hands‑on experience provisioning and re‑imaging devices across multiple operating systems
Knowledgeable in diagnosing/troubleshooting network and UPS equipment issues
How to Stand Out (Preferred Qualifications):
Experience with remote desktop tools and help desk software (e.g., ConnectWise, AirWatch, Jira Service Desk)
Adept at supporting VPN connectivity and managing conference‑room AV systems for presentations
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr