WENCOR
Desktop Support Engineer II
– WENCOR
Location:
Princeton, FL
Seniority level:
Mid‑Senior level
Employment Type:
Full‑time
Job Function:
Information Technology
Industry:
Airlines and Aviation
Overview The Desktop Support Engineer II provides advanced technical support for hardware, software, and network-related issues in an enterprise environment. The engineer will serve as an escalation point for Level I support and contribute to the deployment, maintenance, and improvement of IT systems and services, ensuring minimal downtime and optimal end‑user experience.
Responsibilities
Provide advanced technical support, troubleshooting, and resolve complex issues escalated from Level I support.
Deploy, configure, and maintain desktop hardware, operating systems, and software applications.
Support and manage user accounts and security using Active Directory.
Manage and track incidents in a ticketing system and document resolutions.
Mentor junior support staff and enforce best practices.
Contribute to IT projects and system improvements.
Deliver proactive customer service, handling multiple tasks under pressure.
Knowledge, Skills, and Abilities
Proficient in Microsoft Office, Windows operating systems, Office 365, computer hardware, printers, and phones.
Effective interpersonal, verbal, and written communication skills to collaborate with internal and external customers.
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– WENCOR
Location:
Princeton, FL
Seniority level:
Mid‑Senior level
Employment Type:
Full‑time
Job Function:
Information Technology
Industry:
Airlines and Aviation
Overview The Desktop Support Engineer II provides advanced technical support for hardware, software, and network-related issues in an enterprise environment. The engineer will serve as an escalation point for Level I support and contribute to the deployment, maintenance, and improvement of IT systems and services, ensuring minimal downtime and optimal end‑user experience.
Responsibilities
Provide advanced technical support, troubleshooting, and resolve complex issues escalated from Level I support.
Deploy, configure, and maintain desktop hardware, operating systems, and software applications.
Support and manage user accounts and security using Active Directory.
Manage and track incidents in a ticketing system and document resolutions.
Mentor junior support staff and enforce best practices.
Contribute to IT projects and system improvements.
Deliver proactive customer service, handling multiple tasks under pressure.
Knowledge, Skills, and Abilities
Proficient in Microsoft Office, Windows operating systems, Office 365, computer hardware, printers, and phones.
Effective interpersonal, verbal, and written communication skills to collaborate with internal and external customers.
#J-18808-Ljbffr