Sunbit, Inc.
Bilingual Customer Resolution Associate I
Customer Care - Customer Support · Hourly
Description JOB TITLE:
Customer Resolution Associate I
HOURLY RATE:
$22.00/HR
WORK SCHEDULE: TBD
Who We Are:
Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 25,000 service locations, including 1 in 2 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.
The team at Sunbit is looking for a self-motivated and ambitious
Customer Resolution Associate
to join our team in Las Vegas, Nevada. In this role, you will be responsible for managing various escalated cases, including but not limited to disputes of customer payments and accounts, financial hardship requests, and account cancellations or adjustments. You will interact with Sunbit’s valued customers and partners via email, phone, and/or chat. This will be an hourly position that requires schedule flexibility and possible nights and/or weekends.
Please Note: This position is in a Call Center, in office (non-remote) environment
Requirements What You’ll Be Doing:
Payment processing, calculation of payoffs and overpayments, processing refunds via card or check, and managing returned payments
Owning customer escalation cases from start to finish, including frequent merchant and customer communication
Efficiently finding solutions and options for customer complaints under a deadline
Working closely with merchants to ensure efficiency of cancellations and adjustments
Managing calls, emails, and chats in a timely manner for customers, partners, and any other escalated call center inquiries
Aiding customers experiencing financial hardship by offering/applying programs to their accounts
Maintaining Sunbit’s excellent customer satisfaction standards by providing accurate, valid, and complete information using the right systems and tools
Resolving product or service issues by clarifying the complaint, determining the cause and solution, expediting correction or adjustment, and following up to ensure resolution
Following communication procedures, guidelines, and policies
What You Bring to the Table:
Previous Call Center experience (both B2B and B2C experience is a bonus)
Strong ability to communicate with confidence, integrity, and compassion via all channels
Patience, problem-solving, and critical thinking skills
Ability to gauge, adapt and respond to different types of characters
Basic technical troubleshooting skills
Excellent verbal and written communication skills
Strong attention to detail, time management skills, and ability to switch gears quickly
Mission driven + empowered + collaborative environment
State of the art customer care contact center
Competitive pay and stock options
12 days of PTO your first year with increases thereafter + Holiday Pay
Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
Newly added HSA and Pet Insurance
401K Plan with Matching
Casual Dress
Other fun team events and Spirit Days
Core Values for Success at Sunbit:
Serve others before self
Takes care of customers, and partners in a manner that demonstrates they are important
Own the impact
Ability to troubleshoot a variety of matters and holding yourself accountable
Strong organizational and time management skills with the ability to prioritize effectively
Build and maintain strong relationships with both customers and partners
Speak with customers and partners in a friendly, helpful and open demeanor
Act fast
Thrive in a fast-paced environment while maintaining a high level of support
Include always
Communicate well verbally and in writing, demonstrating empathy and understanding
Innovate for good
Establishes scalable capabilities by applying best practices to your workday.
Recruitment Fraud Disclaimer We’ve been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @sunbit.com email address or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at [emailprotected] to confirm.
Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.
#J-18808-Ljbffr
Description JOB TITLE:
Customer Resolution Associate I
HOURLY RATE:
$22.00/HR
WORK SCHEDULE: TBD
Who We Are:
Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 25,000 service locations, including 1 in 2 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.
The team at Sunbit is looking for a self-motivated and ambitious
Customer Resolution Associate
to join our team in Las Vegas, Nevada. In this role, you will be responsible for managing various escalated cases, including but not limited to disputes of customer payments and accounts, financial hardship requests, and account cancellations or adjustments. You will interact with Sunbit’s valued customers and partners via email, phone, and/or chat. This will be an hourly position that requires schedule flexibility and possible nights and/or weekends.
Please Note: This position is in a Call Center, in office (non-remote) environment
Requirements What You’ll Be Doing:
Payment processing, calculation of payoffs and overpayments, processing refunds via card or check, and managing returned payments
Owning customer escalation cases from start to finish, including frequent merchant and customer communication
Efficiently finding solutions and options for customer complaints under a deadline
Working closely with merchants to ensure efficiency of cancellations and adjustments
Managing calls, emails, and chats in a timely manner for customers, partners, and any other escalated call center inquiries
Aiding customers experiencing financial hardship by offering/applying programs to their accounts
Maintaining Sunbit’s excellent customer satisfaction standards by providing accurate, valid, and complete information using the right systems and tools
Resolving product or service issues by clarifying the complaint, determining the cause and solution, expediting correction or adjustment, and following up to ensure resolution
Following communication procedures, guidelines, and policies
What You Bring to the Table:
Previous Call Center experience (both B2B and B2C experience is a bonus)
Strong ability to communicate with confidence, integrity, and compassion via all channels
Patience, problem-solving, and critical thinking skills
Ability to gauge, adapt and respond to different types of characters
Basic technical troubleshooting skills
Excellent verbal and written communication skills
Strong attention to detail, time management skills, and ability to switch gears quickly
Mission driven + empowered + collaborative environment
State of the art customer care contact center
Competitive pay and stock options
12 days of PTO your first year with increases thereafter + Holiday Pay
Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
Newly added HSA and Pet Insurance
401K Plan with Matching
Casual Dress
Other fun team events and Spirit Days
Core Values for Success at Sunbit:
Serve others before self
Takes care of customers, and partners in a manner that demonstrates they are important
Own the impact
Ability to troubleshoot a variety of matters and holding yourself accountable
Strong organizational and time management skills with the ability to prioritize effectively
Build and maintain strong relationships with both customers and partners
Speak with customers and partners in a friendly, helpful and open demeanor
Act fast
Thrive in a fast-paced environment while maintaining a high level of support
Include always
Communicate well verbally and in writing, demonstrating empathy and understanding
Innovate for good
Establishes scalable capabilities by applying best practices to your workday.
Recruitment Fraud Disclaimer We’ve been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @sunbit.com email address or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at [emailprotected] to confirm.
Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.
#J-18808-Ljbffr