IT Operations Tier 1 Support Specialist

A government authority in Virginia is seeking an IT Operations Tier 1 Support Analyst to provide technical and customer service assistance. The chosen candidate will support end-user inquiries through phone and email while troubleshooting technical issues. Responsibilities include logging incidents, monitoring the status of open tickets, and ensuring exceptional customer service. Ideal applicants have a Bachelor’s degree in IT or a related field and may hold ITIL certification. This position offers several benefits and a collaborative work environment. #J-18808-Ljbffr