Gerber Collision & Glass
Join to apply for the
Estimator
role at
Gerber Collision & Glass .
Gerber Collision & Glass is one of the largest collision repair companies in North America. With over $3 billion in sales, more than 1,000 locations, and 10,000+ team members across the United States and Canada, we are passionate about delivering our goal to WOW Every Customer and Be the Best. We invite you to join our team and grow your career with us.
Job Overview The Estimator’s primary responsibility is to provide an exceptional customer experience while creating estimates, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage, documents needed repairs and parts replacement, and works with all team members to achieve the repair facility’s KPIs.
Key Responsibilities
Ensure every customer interaction is documented accurately and updated efficiently.
Provide customers with accurate and timely information, guiding them through the repair process.
Ensure compliance with all insurance client requirements, processes, and metrics.
Ensure compliance with WOW Operating Way guidelines regarding customer drop‑offs, repair planning, communication, and delivery.
Communicate all customer requests and needs to appropriate team members.
Greet customers positively in person and on the phone.
Understand all required insurance programs and procedures.
Participate in daily production walks with the management team, as required.
Support all team members when required.
Participate in monthly health & safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the store manager.
Maintain the store’s KPIs by maximizing role performance.
Uphold the company’s core values: Honesty, Integrity & Respect.
Qualifications
Knowledge of repairs and OE guidelines.
High school diploma or equivalent.
Basic computer skills.
Minimum of 1 year of experience in DRP compliance.
Willingness to complete I-CAR training.
Valid driver’s license.
Please note, this job description is not designed to cover all duties and responsibilities. Duties may change with or without notice.
Benefits
Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees working a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental & vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability & life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Equal Opportunity Employer Statement Gerber Collision & Glass is proud to be an equal‑opportunity employer committed to an inclusive and diverse workplace. All qualified candidates, including those with disabilities and protected veterans, will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, pregnancy, genetic information, creed, marital status or any other legally prohibited consideration.
Physical Demands and Accommodation The physical demands of this job must be met to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Compensation $70,000+ annually, depending on closed sales each week. Location: Richmond, VA.
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Estimator
role at
Gerber Collision & Glass .
Gerber Collision & Glass is one of the largest collision repair companies in North America. With over $3 billion in sales, more than 1,000 locations, and 10,000+ team members across the United States and Canada, we are passionate about delivering our goal to WOW Every Customer and Be the Best. We invite you to join our team and grow your career with us.
Job Overview The Estimator’s primary responsibility is to provide an exceptional customer experience while creating estimates, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage, documents needed repairs and parts replacement, and works with all team members to achieve the repair facility’s KPIs.
Key Responsibilities
Ensure every customer interaction is documented accurately and updated efficiently.
Provide customers with accurate and timely information, guiding them through the repair process.
Ensure compliance with all insurance client requirements, processes, and metrics.
Ensure compliance with WOW Operating Way guidelines regarding customer drop‑offs, repair planning, communication, and delivery.
Communicate all customer requests and needs to appropriate team members.
Greet customers positively in person and on the phone.
Understand all required insurance programs and procedures.
Participate in daily production walks with the management team, as required.
Support all team members when required.
Participate in monthly health & safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the store manager.
Maintain the store’s KPIs by maximizing role performance.
Uphold the company’s core values: Honesty, Integrity & Respect.
Qualifications
Knowledge of repairs and OE guidelines.
High school diploma or equivalent.
Basic computer skills.
Minimum of 1 year of experience in DRP compliance.
Willingness to complete I-CAR training.
Valid driver’s license.
Please note, this job description is not designed to cover all duties and responsibilities. Duties may change with or without notice.
Benefits
Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees working a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental & vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability & life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Equal Opportunity Employer Statement Gerber Collision & Glass is proud to be an equal‑opportunity employer committed to an inclusive and diverse workplace. All qualified candidates, including those with disabilities and protected veterans, will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, pregnancy, genetic information, creed, marital status or any other legally prohibited consideration.
Physical Demands and Accommodation The physical demands of this job must be met to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Compensation $70,000+ annually, depending on closed sales each week. Location: Richmond, VA.
#J-18808-Ljbffr