McKesson
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want 대응 to be part of tomorrow’s health today, we want to hear from you.
Job Title
3PL Customer Care Representative Position Summary
The Customer Care Representative performs customer service activities on behalf of pharmaceutical manufacturers. In this position, the CSR will represent the manufacturer to their customers in order processing, inquiry handling, and returns requests. This role interfaces with all other 3PL teams to meet customer needs. Key Responsibilities
Manages client’s customer orders according to established program business rules. Order management includes manual order entry, verification of electronically submitted orders, and execution of special customer order requirements. Answers inbound calls and inquiries from the client’s customers and the client representatives for order placement, order status, returns, and designated client topics. Triages inquiries to client partners per pre-defined processes. Manstype customer cases within Sales Force to ensure all open inquiries are completed in a timely manner. Investigates and resolves customer issues, including but not limited to shipment discrepancies, delivery delays, pricing differences, and order blocks. Works collaboratively with internal partners such as Program Managers, DC Operations, Quality Assurance, Master Data, Credit and Collections to promote client and customer satisfaction. Performs day盗 clearance processes to ensure all orders are successfully moving through the system to ship as expected and researches/ resolves issues to avoid service disruption. Provides reporting as needed to support the client and operations. Attends client meetings as needed to represent the Customer Care function. निक Processes return orders according to the client return policy. Coordinates the creation of new client customers through the master data process. Minimum Job Qualifications
Typically requires 1+ years related experience (customer service environment preferred) Required Skills ECS
Strong written communication skills Basic math skills Self-motivated on all initiatives Multi-tasking/pivoting from one client to another Works with sense of urgency Proficient in Microsoft Excel and Outlook Preferred Skills
Proficient in Sales Force Proficient in SAP Work Environment
Environment (work at home/hybrid) – Office Environment Physical Requirements (being able to work sitting for 8+ hours a day) Compensation
Our Base Pay Range for this position $14.90 - $24.83 Career Site
McKesson job postings are posted on our career site: careers.mckesson.com Mckesson is an Equal Opportunity Employer
Mckesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson! #J-18808-Ljbffr
3PL Customer Care Representative Position Summary
The Customer Care Representative performs customer service activities on behalf of pharmaceutical manufacturers. In this position, the CSR will represent the manufacturer to their customers in order processing, inquiry handling, and returns requests. This role interfaces with all other 3PL teams to meet customer needs. Key Responsibilities
Manages client’s customer orders according to established program business rules. Order management includes manual order entry, verification of electronically submitted orders, and execution of special customer order requirements. Answers inbound calls and inquiries from the client’s customers and the client representatives for order placement, order status, returns, and designated client topics. Triages inquiries to client partners per pre-defined processes. Manstype customer cases within Sales Force to ensure all open inquiries are completed in a timely manner. Investigates and resolves customer issues, including but not limited to shipment discrepancies, delivery delays, pricing differences, and order blocks. Works collaboratively with internal partners such as Program Managers, DC Operations, Quality Assurance, Master Data, Credit and Collections to promote client and customer satisfaction. Performs day盗 clearance processes to ensure all orders are successfully moving through the system to ship as expected and researches/ resolves issues to avoid service disruption. Provides reporting as needed to support the client and operations. Attends client meetings as needed to represent the Customer Care function. निक Processes return orders according to the client return policy. Coordinates the creation of new client customers through the master data process. Minimum Job Qualifications
Typically requires 1+ years related experience (customer service environment preferred) Required Skills ECS
Strong written communication skills Basic math skills Self-motivated on all initiatives Multi-tasking/pivoting from one client to another Works with sense of urgency Proficient in Microsoft Excel and Outlook Preferred Skills
Proficient in Sales Force Proficient in SAP Work Environment
Environment (work at home/hybrid) – Office Environment Physical Requirements (being able to work sitting for 8+ hours a day) Compensation
Our Base Pay Range for this position $14.90 - $24.83 Career Site
McKesson job postings are posted on our career site: careers.mckesson.com Mckesson is an Equal Opportunity Employer
Mckesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson! #J-18808-Ljbffr