Jobs via Dice
Help Desk Analyst I
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We are looking for a dedicated
Help Desk Analyst I
to join our team on a contract basis in Mystic, Connecticut. In this role, you will provide crucial technical support to staff and assist with troubleshooting hardware, software, and network issues. The assignment will last a minimum of one month, with the possibility of extension.
Responsibilities
Provide timely and efficient technical support to staff, focusing on resolving issues with hardware, software, and network systems.
Prioritize and manage service desk tickets to ensure prompt resolution of technical problems.
Assist in maintaining and repairing district-wide computer hardware, networks, and software systems to ensure functionality.
Support end‑users with Google Suite for Education and other educational technologies.
Troubleshoot and resolve issues on macOS and Windows operating systems effectively.
Collaborate with less experienced technical staff to provide guidance and solutions to complex problems.
Coordinate inventory tracking and maintenance for IT equipment across the district.
Escalate unresolved issues to supervisors or higher‑level technical staff for advanced support.
Travel between assigned school locations as needed to address technical issues on‑site.
Deliver exceptional customer service and maintain positive relationships with building administration and staff.
Requirements
Minimum of 3‑5 years of experience in Help Desk or Level 2 Computer Technician roles.
Proficiency in troubleshooting and resolving issues on both macOS and Windows operating systems.
Familiarity with Active Directory and Microsoft Windows 10.
Experience managing service desk tickets and providing effective technical solutions.
Knowledge of modern data networks and industry‑level support practices.
Preferred certifications include CompTIA A+, Network+, Security+, Server+, or equivalent.
Strong understanding of Google Suite for Education and other educational technologies.
Ability to travel locally between school sites as needed, with access to reliable transportation.
Additional Information Benefits are available to contract/temporary professionals, including medical, vision, dental and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.
All applicants applying for U.S. job openings must be legally authorized to work in the United States.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.
#J-18808-Ljbffr
We are looking for a dedicated
Help Desk Analyst I
to join our team on a contract basis in Mystic, Connecticut. In this role, you will provide crucial technical support to staff and assist with troubleshooting hardware, software, and network issues. The assignment will last a minimum of one month, with the possibility of extension.
Responsibilities
Provide timely and efficient technical support to staff, focusing on resolving issues with hardware, software, and network systems.
Prioritize and manage service desk tickets to ensure prompt resolution of technical problems.
Assist in maintaining and repairing district-wide computer hardware, networks, and software systems to ensure functionality.
Support end‑users with Google Suite for Education and other educational technologies.
Troubleshoot and resolve issues on macOS and Windows operating systems effectively.
Collaborate with less experienced technical staff to provide guidance and solutions to complex problems.
Coordinate inventory tracking and maintenance for IT equipment across the district.
Escalate unresolved issues to supervisors or higher‑level technical staff for advanced support.
Travel between assigned school locations as needed to address technical issues on‑site.
Deliver exceptional customer service and maintain positive relationships with building administration and staff.
Requirements
Minimum of 3‑5 years of experience in Help Desk or Level 2 Computer Technician roles.
Proficiency in troubleshooting and resolving issues on both macOS and Windows operating systems.
Familiarity with Active Directory and Microsoft Windows 10.
Experience managing service desk tickets and providing effective technical solutions.
Knowledge of modern data networks and industry‑level support practices.
Preferred certifications include CompTIA A+, Network+, Security+, Server+, or equivalent.
Strong understanding of Google Suite for Education and other educational technologies.
Ability to travel locally between school sites as needed, with access to reliable transportation.
Additional Information Benefits are available to contract/temporary professionals, including medical, vision, dental and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.
All applicants applying for U.S. job openings must be legally authorized to work in the United States.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.
#J-18808-Ljbffr