Pacific Life
Operations & Process Improvement Specialist
Pacific Life, Charlotte, North Carolina, United States, 28245
Job Description
Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.
We’re actively seeking a talented Operations & Process Improvement Specialist to join our Global Procurement Solutions in Charlotte, NC.
This role is on-site. You'll work at our brand new Charlotte, NC office.
Responsibilities
Utilize AI and process automation to analyze procurement and operational data to identify trends, opportunities, and process inefficiencies.
Develop and maintain dashboards, KPIs, and reports to support procurement strategy and performance tracking.
Translate data into actionable insights that inform sourcing strategies, supplier performance, and spend optimization.
Collaborate with procurement, finance, and business stakeholders to understand requirements and align on improvement initiative prioritization.
Lead the design, documentation, and implementation of procurement processes and workflows.
Manage change initiatives, build workflow documentation and develop training strategy and materials, ensuring stakeholder alignment and adoption of new processes or tools.
Support procurement systems and tools by ensuring data integrity, appropriate process and system controls and process compliance.
Monitor and evaluate the impact of implemented changes and continuously refine processes for efficiency and scalability.
Qualifications
Bachelor's degree in Business, Supply Chain, Data Analytics, or a related field.
5+ years of experience in operational analysis, procurement analytics, or business process improvement.
Proficiency in data analysis and reporting tools (e.g., Excel, Power BI, Tableau, SQL).
Strong understanding of procurement processes, sourcing strategies, and supplier management.
Experience in business process design, documentation, change management and implementation.
Excellent communication and interpersonal skills with the ability to influence and collaborate across functions.
Familiarity with change management methodologies and tools.
Preferred Qualifications
Experience with procurement systems (e.g., PeopleSoft, Coupa, Oracle).
Knowledge of Lean, Six Sigma, or other process improvement methodologies.
Project management experience or certification (e.g., PMP, CAPM) is a plus.
Strong verbal and written communication skills.
Experience with AI, development of AI agents & process automation tools.
Experience in a global company and delivery of projects & initiatives impacting markets with complex, varied requirements.
Benefits
Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on you or your eligible dependents.
Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off.
Paid Parental Leave as well as an Adoption Assistance Program.
Competitive 401(k) savings plan with company match and an additional contribution regardless of participation.
Base Pay Range $110,700.00 – $135,300.00 (Actual compensation offered will depend on experience, qualifications, and geographic location. Most employees are eligible for additional incentive pay.)
EEO Statement Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
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We’re actively seeking a talented Operations & Process Improvement Specialist to join our Global Procurement Solutions in Charlotte, NC.
This role is on-site. You'll work at our brand new Charlotte, NC office.
Responsibilities
Utilize AI and process automation to analyze procurement and operational data to identify trends, opportunities, and process inefficiencies.
Develop and maintain dashboards, KPIs, and reports to support procurement strategy and performance tracking.
Translate data into actionable insights that inform sourcing strategies, supplier performance, and spend optimization.
Collaborate with procurement, finance, and business stakeholders to understand requirements and align on improvement initiative prioritization.
Lead the design, documentation, and implementation of procurement processes and workflows.
Manage change initiatives, build workflow documentation and develop training strategy and materials, ensuring stakeholder alignment and adoption of new processes or tools.
Support procurement systems and tools by ensuring data integrity, appropriate process and system controls and process compliance.
Monitor and evaluate the impact of implemented changes and continuously refine processes for efficiency and scalability.
Qualifications
Bachelor's degree in Business, Supply Chain, Data Analytics, or a related field.
5+ years of experience in operational analysis, procurement analytics, or business process improvement.
Proficiency in data analysis and reporting tools (e.g., Excel, Power BI, Tableau, SQL).
Strong understanding of procurement processes, sourcing strategies, and supplier management.
Experience in business process design, documentation, change management and implementation.
Excellent communication and interpersonal skills with the ability to influence and collaborate across functions.
Familiarity with change management methodologies and tools.
Preferred Qualifications
Experience with procurement systems (e.g., PeopleSoft, Coupa, Oracle).
Knowledge of Lean, Six Sigma, or other process improvement methodologies.
Project management experience or certification (e.g., PMP, CAPM) is a plus.
Strong verbal and written communication skills.
Experience with AI, development of AI agents & process automation tools.
Experience in a global company and delivery of projects & initiatives impacting markets with complex, varied requirements.
Benefits
Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on you or your eligible dependents.
Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off.
Paid Parental Leave as well as an Adoption Assistance Program.
Competitive 401(k) savings plan with company match and an additional contribution regardless of participation.
Base Pay Range $110,700.00 – $135,300.00 (Actual compensation offered will depend on experience, qualifications, and geographic location. Most employees are eligible for additional incentive pay.)
EEO Statement Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
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