CVS Health
Job Purpose And Summary
At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose‑driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.
And we do it all with heart, each and every day.
The purpose of the Asset Protection Coordinator (APC) is to improve the retail customer experience and mitigate company losses to external theft in their assigned store.
This position requires superior customer service skills and experience implementing loss prevention and operational strategies.
The APC reports directly to the District Asset Protection Leader and works closely with store leadership and specialized divisions within the Asset Protection Department.
The APC monitors store activity, gathers information on theft and operational vulnerabilities, and supports the company’s loss prevention efforts.
The role focuses on customer service and theft prevention, not covert apprehension of shoplifters.
APCs are required to wear specialized CVS store uniform to deter theft and do not perform operational duties such as unloading truck deliveries or manning a POS terminal.
Primary Job Duties & Responsibilities
Provides attentive, friendly customer service. Greets all customers, answers general questions, and assists with opening and securing locked shelves and showcases per customer requests.
Moves throughout the store to monitor assigned store(s) for activity that causes loss of CVS Pharmacy assets/products.
Communicates with Store Management about observations and asks for guidance if theft is suspected.
Does not apprehend suspected shoplifters.
Inspects high‑risk product categories regularly to detect and deter theft activity.
Ensures use of approved asset/product protection equipment and the security labeling program.
Prepares external theft reports in Auror system as incidents occur and monitors feeds to gather and share intelligence on known repeat offenders with key stakeholders.
Required Qualifications
Physical abilities to support the essential functions of the role such as standing, moving throughout the store for the majority of work time, stooping, kneeling or crouching, reaching or grasping objects, and performing manual dexterity tasks (applying security tags, using keys to open and close locks).
Excellent observational skills and the ability to recall and describe detailed facts.
Able to see and hear in order to perform observational duties.
Able to engage and communicate well with customers and provide excellent customer service.
Effective verbal and written communication skills.
Able to prepare and submit external theft reports and communicate with Asset Protection and Store Leadership teams.
Work a flexible schedule that will include nights and weekends.
Responsibilities – % Time Provide customer service to prevent theft and reduce friction caused by product protection by unlocking and securing devices as needed – 60%
External theft reporting and review potential links of habitual offenders in Auror System.
Proactive intelligence sharing with DAPL, ORC Team and Store Manager – 30%
Monitor store compliance with asset protection programs that prevent external theft.
Take corrective action and report findings to DAPL and Store Leadership – 10%
Preferred – Equivalent Experience High School Diploma or General Equivalent Development (GED)
Anticipated Weekly Hours 40
Time Type Full time
Pay Range The Typical Pay Range For This Role Is
$18.50 – $27.50
This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Great Benefits For Great People
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 03/06/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose‑driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.
And we do it all with heart, each and every day.
The purpose of the Asset Protection Coordinator (APC) is to improve the retail customer experience and mitigate company losses to external theft in their assigned store.
This position requires superior customer service skills and experience implementing loss prevention and operational strategies.
The APC reports directly to the District Asset Protection Leader and works closely with store leadership and specialized divisions within the Asset Protection Department.
The APC monitors store activity, gathers information on theft and operational vulnerabilities, and supports the company’s loss prevention efforts.
The role focuses on customer service and theft prevention, not covert apprehension of shoplifters.
APCs are required to wear specialized CVS store uniform to deter theft and do not perform operational duties such as unloading truck deliveries or manning a POS terminal.
Primary Job Duties & Responsibilities
Provides attentive, friendly customer service. Greets all customers, answers general questions, and assists with opening and securing locked shelves and showcases per customer requests.
Moves throughout the store to monitor assigned store(s) for activity that causes loss of CVS Pharmacy assets/products.
Communicates with Store Management about observations and asks for guidance if theft is suspected.
Does not apprehend suspected shoplifters.
Inspects high‑risk product categories regularly to detect and deter theft activity.
Ensures use of approved asset/product protection equipment and the security labeling program.
Prepares external theft reports in Auror system as incidents occur and monitors feeds to gather and share intelligence on known repeat offenders with key stakeholders.
Required Qualifications
Physical abilities to support the essential functions of the role such as standing, moving throughout the store for the majority of work time, stooping, kneeling or crouching, reaching or grasping objects, and performing manual dexterity tasks (applying security tags, using keys to open and close locks).
Excellent observational skills and the ability to recall and describe detailed facts.
Able to see and hear in order to perform observational duties.
Able to engage and communicate well with customers and provide excellent customer service.
Effective verbal and written communication skills.
Able to prepare and submit external theft reports and communicate with Asset Protection and Store Leadership teams.
Work a flexible schedule that will include nights and weekends.
Responsibilities – % Time Provide customer service to prevent theft and reduce friction caused by product protection by unlocking and securing devices as needed – 60%
External theft reporting and review potential links of habitual offenders in Auror System.
Proactive intelligence sharing with DAPL, ORC Team and Store Manager – 30%
Monitor store compliance with asset protection programs that prevent external theft.
Take corrective action and report findings to DAPL and Store Leadership – 10%
Preferred – Equivalent Experience High School Diploma or General Equivalent Development (GED)
Anticipated Weekly Hours 40
Time Type Full time
Pay Range The Typical Pay Range For This Role Is
$18.50 – $27.50
This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Great Benefits For Great People
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 03/06/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
#J-18808-Ljbffr