Sea-Bird Scientific
Join to apply for the
Technical Customer Support II
role at
Sea-Bird Scientific
This range is provided by Sea-Bird Scientific. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range $81,000.00/yr - $85,000.00/yr
About the Company Headquartered in Bellevue, Washington, Sea‑Bird Scientific, a Veralto company, is the world’s largest developer and manufacturer of products for the measurement of salinity, temperature, pressure, dissolved oxygen, fluorescence, nutrients and related oceanographic parameters in marine waters. We offer products to support best‑in‑class oceanography and climate science. We offer an entrepreneurial environment that is team‑centered, customer‑driven, quality‑focused, and growth‑oriented.
At Sea‑Bird Scientific and Veralto, you’ll be part of a unique culture and work environment where purpose meets possibility: where the work you do every day directly supports the health and sustainability of our oceans and their ecosystems, and where you’ll have access to robust opportunities to deepen your skillset and develop your career.
Job Benefits
Professional onboarding and training options
Powerful team looking forward to working with you
Career coaching and development opportunities
401(k)
We are currently seeking a
Technical Customer Support II , reporting to the
Technical Support Manager , to provide professional, prompt, and accurate technical support to both internal and external customers for Sea‑Bird Scientific products. This role serves as a primary point of contact for domestic and international customers, delivering a high level of technical support. The position is responsible for handling customer inquiries related to instrument use, troubleshooting, applications, maintenance, and best practices.
This role is part of the
Applied Science Team
and requires an
on‑site presence at our Bellevue, WA facility .
Typical Day
Answering incoming telephone calls in a professional and courteous manner
Providing clear, professional technical responses to customer support requests via email or web form
Troubleshooting mechanical and electronic issues related to Sea‑Bird Scientific instruments
Diagnosing and resolving software and data‑related issues
Using scientific software to plot, process, and evaluate customer data
Documenting customer inquiries, quality concerns, warranty issues, and feedback in internal systems
Building and maintaining strong relationships with customers by delivering timely, effective solutions
Collaborating with internal teams to resolve customer issues and improve product support
Participating in process improvement initiatives to enhance efficiency and customer experience
Working additional hours as needed to support business needs and meet deadlines
Continuously developing and maintaining in-depth knowledge of products and applications
Delivering technical training to customers, representatives, and colleagues, both in person and remotely
Assisting in the development of written and multimedia materials for product training and user education
Provide feedback to product managers, salespersons, and engineers about product improvements
Provide support for R&D and science related projects
Essential Requirements of the Job
Bachelor’s degree in a Science or Engineering‑related field (Oceanography, Environmental Science, Physics, Chemistry, Engineering, or Computer/Data Science preferred)
3‑5 years experience in a customer service or technical support related field
Experience with oceanographic instrumentation or research cruises preferred
Must have a valid driver’s license and a good motor vehicle driving record
In‑depth knowledge of Microsoft Office
Basic knowledge of Windows network systems and serial communications protocols preferred
Experience with integrated systems, PLCs, or industrial applications a plus
Communication & Analytical Skills
Communicate clearly and professionally with customers, peers, and leadership
Read, interpret, and create technical documentation and procedures
Present technical information effectively and respond to questions with confidence
Demonstrate a solid understanding of scientific and engineering terminology
Multilingual skills are a plus, particularly Mandarin
Apply strong analytical and problem‑solving skills to technical and data‑related challenges
Analyze measurements, convert units, and work with basic mathematical and statistical concepts (Excel)
Evaluate complex technical information to identify issues and implement practical solutions
Show curiosity, adaptability, and willingness to learn and take on new challenges
Sea‑Bird Scientific is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.
#J-18808-Ljbffr
Technical Customer Support II
role at
Sea-Bird Scientific
This range is provided by Sea-Bird Scientific. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range $81,000.00/yr - $85,000.00/yr
About the Company Headquartered in Bellevue, Washington, Sea‑Bird Scientific, a Veralto company, is the world’s largest developer and manufacturer of products for the measurement of salinity, temperature, pressure, dissolved oxygen, fluorescence, nutrients and related oceanographic parameters in marine waters. We offer products to support best‑in‑class oceanography and climate science. We offer an entrepreneurial environment that is team‑centered, customer‑driven, quality‑focused, and growth‑oriented.
At Sea‑Bird Scientific and Veralto, you’ll be part of a unique culture and work environment where purpose meets possibility: where the work you do every day directly supports the health and sustainability of our oceans and their ecosystems, and where you’ll have access to robust opportunities to deepen your skillset and develop your career.
Job Benefits
Professional onboarding and training options
Powerful team looking forward to working with you
Career coaching and development opportunities
401(k)
We are currently seeking a
Technical Customer Support II , reporting to the
Technical Support Manager , to provide professional, prompt, and accurate technical support to both internal and external customers for Sea‑Bird Scientific products. This role serves as a primary point of contact for domestic and international customers, delivering a high level of technical support. The position is responsible for handling customer inquiries related to instrument use, troubleshooting, applications, maintenance, and best practices.
This role is part of the
Applied Science Team
and requires an
on‑site presence at our Bellevue, WA facility .
Typical Day
Answering incoming telephone calls in a professional and courteous manner
Providing clear, professional technical responses to customer support requests via email or web form
Troubleshooting mechanical and electronic issues related to Sea‑Bird Scientific instruments
Diagnosing and resolving software and data‑related issues
Using scientific software to plot, process, and evaluate customer data
Documenting customer inquiries, quality concerns, warranty issues, and feedback in internal systems
Building and maintaining strong relationships with customers by delivering timely, effective solutions
Collaborating with internal teams to resolve customer issues and improve product support
Participating in process improvement initiatives to enhance efficiency and customer experience
Working additional hours as needed to support business needs and meet deadlines
Continuously developing and maintaining in-depth knowledge of products and applications
Delivering technical training to customers, representatives, and colleagues, both in person and remotely
Assisting in the development of written and multimedia materials for product training and user education
Provide feedback to product managers, salespersons, and engineers about product improvements
Provide support for R&D and science related projects
Essential Requirements of the Job
Bachelor’s degree in a Science or Engineering‑related field (Oceanography, Environmental Science, Physics, Chemistry, Engineering, or Computer/Data Science preferred)
3‑5 years experience in a customer service or technical support related field
Experience with oceanographic instrumentation or research cruises preferred
Must have a valid driver’s license and a good motor vehicle driving record
In‑depth knowledge of Microsoft Office
Basic knowledge of Windows network systems and serial communications protocols preferred
Experience with integrated systems, PLCs, or industrial applications a plus
Communication & Analytical Skills
Communicate clearly and professionally with customers, peers, and leadership
Read, interpret, and create technical documentation and procedures
Present technical information effectively and respond to questions with confidence
Demonstrate a solid understanding of scientific and engineering terminology
Multilingual skills are a plus, particularly Mandarin
Apply strong analytical and problem‑solving skills to technical and data‑related challenges
Analyze measurements, convert units, and work with basic mathematical and statistical concepts (Excel)
Evaluate complex technical information to identify issues and implement practical solutions
Show curiosity, adaptability, and willingness to learn and take on new challenges
Sea‑Bird Scientific is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.
#J-18808-Ljbffr