ExplorUS
Roaring River State Park is a breathtaking oasis nestled in the enchanting southwest Ozark hills of Missouri. As one of the state's most beloved parks, it offers a captivating blend of natural beauty and outdoor excitement. A deep valley surrounded by rugged landscapes beckons nature enthusiasts and avid anglers alike. With rainbow trout stocked year-round, it is a haven for fishing aficionados seeking their next lunker. The park’s scenic charm enhances the experience, boasting seven hiking trails, picturesque picnic spots, and an engaging nature center. It offers campsites, rustic cabins, and the Emory Melton Inn and Conference Center, complete with a full‑service restaurant. Join us at Roaring River State Park, where every day unfolds as a new chapter in the great outdoors.
Summary of Position Provide extraordinary hospitality to all guests and visitors relating to tours and company programs, in addition to front desk duties involving efficient and timely reservations, check‑ins / check‑outs. Be an effective information resource regarding park attractions and items of interest.
Responsibilities
In a professional and accurate manner, provide relevant information for all guest tours and company‑sponsored programs relating to the park.
Continually present guest programs with a positive and pleasant demeanor to enhance the guest experience.
Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies.
Respond calmly and professionally to all guest complaints, resolving issues as appropriate and escalating to management when necessary.
Keep front and back‑office areas organized and clean.
Communicate with emergency responders, when necessary, in a calm and effective manner.
Prepare daily deposit, drop receipts and follow all company cash handling procedures.
Assist other team members by sharing knowledge of park and surrounding area.
Understand the company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas.
Complete other duties per duties checklist and as assigned.
Position Requirements
Provide excellent customer service to meet and exceed customer expectations.
Present a positive image of the company in an upbeat, professional manner.
Ability to work a variety of day, night, weekend, and holiday shifts.
Ability to work independently.
Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles.
Basic computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system.
Knowledge and Experience Education: High school diploma or equivalent.
Experience: Minimum 1 (one) year front desk/room registration experience; National Park/Resort experience preferred.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.
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Summary of Position Provide extraordinary hospitality to all guests and visitors relating to tours and company programs, in addition to front desk duties involving efficient and timely reservations, check‑ins / check‑outs. Be an effective information resource regarding park attractions and items of interest.
Responsibilities
In a professional and accurate manner, provide relevant information for all guest tours and company‑sponsored programs relating to the park.
Continually present guest programs with a positive and pleasant demeanor to enhance the guest experience.
Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies.
Respond calmly and professionally to all guest complaints, resolving issues as appropriate and escalating to management when necessary.
Keep front and back‑office areas organized and clean.
Communicate with emergency responders, when necessary, in a calm and effective manner.
Prepare daily deposit, drop receipts and follow all company cash handling procedures.
Assist other team members by sharing knowledge of park and surrounding area.
Understand the company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas.
Complete other duties per duties checklist and as assigned.
Position Requirements
Provide excellent customer service to meet and exceed customer expectations.
Present a positive image of the company in an upbeat, professional manner.
Ability to work a variety of day, night, weekend, and holiday shifts.
Ability to work independently.
Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles.
Basic computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system.
Knowledge and Experience Education: High school diploma or equivalent.
Experience: Minimum 1 (one) year front desk/room registration experience; National Park/Resort experience preferred.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.
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