Hibbett
Job Title
Manager in Training
Location 01500 Grand Prairie, TX
Salary Hourly: $12.50 - $14.00
Department Retail
FLSA Status Non-Exempt
Reports To Store Manager
Summary The Manager in Training is responsible for assisting the Store Manager and Assistant Store Manager regarding overall operations and administrative duties. The Manager in Training is knowledgeable in each product area or department in our store, assists in determining the methods and approaches necessary to accomplish the store's goals and initiatives, and upholds policies, procedures and standards listed in the visual manual. They must promote each sale and/or promotion, serve as an ambassador of Hibbett creating a unique customer experience, and help acquire and retain long‑time customers. The Manager in Training is passionate about giving outstanding customer service, promoting the merchandise in stores, assumes supervisory control in the Store Manager's absence and is trained in the Store Manager's responsibilities.
Essential Duties and Responsibilities
Assist the Store Manager and Assistant Store Manager in controlling the assets of Hibbett.
Consult with Store Manager and Assistant Store Manager in establishing an action plan to accomplish departmental and overall store responsibilities, such as selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility of the entire store in the absence of the Store Manager and Assistant Store Manager.
Provide knowledge and guidance to employees and customers across all departments when necessary.
Be aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
Direct staff to ensure each department's responsibilities and standards are completed.
Keep the Store Manager and Assistant Store Manager informed about inventory movement and customer trends.
Ensure quality customer service is maintained.
Perform general administrative duties as needed and receive training in the Store Manager's responsibilities.
Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store and assisting multiple customers during peak periods.
Promote and sell services and merchandise provided by Hibbett.
Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and notifying management or appropriate officials of potential fraud risk.
Supervisory Responsibilities
Supervise employees in the absence of the Store Manager, carrying out supervisory responsibilities in accordance with organizational policies and applicable laws, including interviewing, training, planning, assigning, directing work, and resolving problems.
Qualifications
Experience working in a retail environment, preferably in footwear and athletic apparel.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast‑paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self‑starter with initiative to take on important tasks without being asked.
Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
Team‑player passionate about outstanding customer service and selling merchandise.
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Location 01500 Grand Prairie, TX
Salary Hourly: $12.50 - $14.00
Department Retail
FLSA Status Non-Exempt
Reports To Store Manager
Summary The Manager in Training is responsible for assisting the Store Manager and Assistant Store Manager regarding overall operations and administrative duties. The Manager in Training is knowledgeable in each product area or department in our store, assists in determining the methods and approaches necessary to accomplish the store's goals and initiatives, and upholds policies, procedures and standards listed in the visual manual. They must promote each sale and/or promotion, serve as an ambassador of Hibbett creating a unique customer experience, and help acquire and retain long‑time customers. The Manager in Training is passionate about giving outstanding customer service, promoting the merchandise in stores, assumes supervisory control in the Store Manager's absence and is trained in the Store Manager's responsibilities.
Essential Duties and Responsibilities
Assist the Store Manager and Assistant Store Manager in controlling the assets of Hibbett.
Consult with Store Manager and Assistant Store Manager in establishing an action plan to accomplish departmental and overall store responsibilities, such as selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility of the entire store in the absence of the Store Manager and Assistant Store Manager.
Provide knowledge and guidance to employees and customers across all departments when necessary.
Be aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
Direct staff to ensure each department's responsibilities and standards are completed.
Keep the Store Manager and Assistant Store Manager informed about inventory movement and customer trends.
Ensure quality customer service is maintained.
Perform general administrative duties as needed and receive training in the Store Manager's responsibilities.
Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store and assisting multiple customers during peak periods.
Promote and sell services and merchandise provided by Hibbett.
Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and notifying management or appropriate officials of potential fraud risk.
Supervisory Responsibilities
Supervise employees in the absence of the Store Manager, carrying out supervisory responsibilities in accordance with organizational policies and applicable laws, including interviewing, training, planning, assigning, directing work, and resolving problems.
Qualifications
Experience working in a retail environment, preferably in footwear and athletic apparel.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast‑paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self‑starter with initiative to take on important tasks without being asked.
Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
Team‑player passionate about outstanding customer service and selling merchandise.
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