Dirtcheapfunfun
Dirt Cheap - Shift Lead - 1505 Heritage Hills Drive, Washington, MO Retail
Dirtcheapfunfun, Washington, Missouri, United States, 64930
Overview
Shift Leaders are responsible for providing customers with an exceptional buying experience and accepting leadership and responsibility when management is absent from the store. RESPONSIBILITIES BY COMPETENCY
Business Results Orientation
Accept responsibility for controlling inventory and company assets on the shift Lead the shift by example to ensure maximum productivity of every staff member, including self Protect company assets at all times by following asset control policies Observe shift operating hours at all times and follow the work schedule as posted, unless a change in schedule is arranged with Store Manager Properly post all hours worked and verify all hours worked Ensure store merchandise is properly stocked on shelves and in coolers Complete daily cash and paperwork as needed Work an irregular schedule, including evenings and weekends Assist in covering shifts with short notice Maintain regular attendance and follow designated safety practices Perform other duties not listed as required Communication
Advise Store Manager of any personnel situations or policy violations having an adverse effect on store operating performance Report all accidents, maintenance issues and customer incidents to Store Manager immediately and complete proper paperwork and communicate through logbook Ensure all communications with customers, suppliers, vendors, co‑workers, etc. are professional and appropriate Delegate any necessary tasks per shift and ensure proper shift change procedures are followed Ensure proper usage of the video system and oversee tracking system, rotation and viewing of tapes Customer Service Orientation
Greet customers and offer any extra assistance and handle any customer complaints, comments, or suggestions Operate the register executing each of the 5 steps of the transaction: greeting, quick transaction, suggestive sell, correct change, proper closing Lead by example and verbally coach other employees on how to deliver the best customer service Report to work in accordance with company uniform and appearance standards Exhibit a professional, customer friendly and helpful attitude while on the job Lead by example and suggestive sell products with every transaction Be knowledgeable about all store promotions and employee promotions Utilize all company programs to the fullest extent to provide full satisfaction to customers and make customer recoveries when necessary Developing Talent
Train and follow up with new sales associates on store procedures Follow and enforce all company policies and procedures as defined in the Policy/Training Manual or other guidelines Complete specific tasks as assigned by Store Manager Work continually to enhance knowledge of store operations Follow proper safety techniques/guidelines and encourage others to do the same (lifting, proper cleaning chemicals, safety practices) Complete training required for Shift Leader certification Complete CDP certification requirements for a Shift Leader within required timeframe Safety
Complete store safety inspections monthly Attend and participate in safety meetings Work diligently to correct safety deficiencies in a timely manner Complete safety training required for this position Follow all safety policies and procedures Inform Supervisor or Manager of unsafe conditions and recommend correction or elimination Report all work‑related injuries immediately Cooperate with the medical provider, follow the treatment plan and Return‑to‑Work Program Work to avoid preventable accidents Technical Expertise
Develop and maintain knowledge of how to change gas prices after receiving information from Manager or Territory Manager Perform inventory counts on departments assigned by Manager Order merchandise in the store using appropriate tools such as build‑to sheets Develop and maintain knowledge on how to complete daily paperwork, including entering daily invoices, excluding daily deposit Assist with fuel inventory controls, including monthly preventative maintenance checks Assist in ensuring all equipment in store is functioning properly and is receiving proper preventative maintenance checks Conduct monthly safety meetings as directed Adhere to all company policies outlined in the policy manual and inform management when others are not following correct policies or procedures Troubleshoot and reset car wash equipment if necessary SUPERVISORY RESPONSIBILITIES
This position has no direct reports. QUALIFICATIONS
Education: Equivalent to high school diploma Experience: 3‑12+ months convenience store experience required Language Skills: Ability to read, write, speak and understand English for effective communication with managers, customers and the public Technology, Tools & Equipment
Computer, cash register, telephone, copy/printer/fax, and other equipment necessary for convenience store operations. Certificates, Licenses & Registrations
Shift Leader certification required ASAP if promoted from within company. PHYSICAL DEMANDS
Must be able to use cash register, make change, count inventory, use computer, lift up to 25 pounds, stand/walk around the store, sit, touch/feel products and cash, climb or balance up to 100 pounds, communicate in person and on the telephone system. Working Conditions
Convenience Store. Location
1505 Heritage Hills Drive, Washington, MO
#J-18808-Ljbffr
Shift Leaders are responsible for providing customers with an exceptional buying experience and accepting leadership and responsibility when management is absent from the store. RESPONSIBILITIES BY COMPETENCY
Business Results Orientation
Accept responsibility for controlling inventory and company assets on the shift Lead the shift by example to ensure maximum productivity of every staff member, including self Protect company assets at all times by following asset control policies Observe shift operating hours at all times and follow the work schedule as posted, unless a change in schedule is arranged with Store Manager Properly post all hours worked and verify all hours worked Ensure store merchandise is properly stocked on shelves and in coolers Complete daily cash and paperwork as needed Work an irregular schedule, including evenings and weekends Assist in covering shifts with short notice Maintain regular attendance and follow designated safety practices Perform other duties not listed as required Communication
Advise Store Manager of any personnel situations or policy violations having an adverse effect on store operating performance Report all accidents, maintenance issues and customer incidents to Store Manager immediately and complete proper paperwork and communicate through logbook Ensure all communications with customers, suppliers, vendors, co‑workers, etc. are professional and appropriate Delegate any necessary tasks per shift and ensure proper shift change procedures are followed Ensure proper usage of the video system and oversee tracking system, rotation and viewing of tapes Customer Service Orientation
Greet customers and offer any extra assistance and handle any customer complaints, comments, or suggestions Operate the register executing each of the 5 steps of the transaction: greeting, quick transaction, suggestive sell, correct change, proper closing Lead by example and verbally coach other employees on how to deliver the best customer service Report to work in accordance with company uniform and appearance standards Exhibit a professional, customer friendly and helpful attitude while on the job Lead by example and suggestive sell products with every transaction Be knowledgeable about all store promotions and employee promotions Utilize all company programs to the fullest extent to provide full satisfaction to customers and make customer recoveries when necessary Developing Talent
Train and follow up with new sales associates on store procedures Follow and enforce all company policies and procedures as defined in the Policy/Training Manual or other guidelines Complete specific tasks as assigned by Store Manager Work continually to enhance knowledge of store operations Follow proper safety techniques/guidelines and encourage others to do the same (lifting, proper cleaning chemicals, safety practices) Complete training required for Shift Leader certification Complete CDP certification requirements for a Shift Leader within required timeframe Safety
Complete store safety inspections monthly Attend and participate in safety meetings Work diligently to correct safety deficiencies in a timely manner Complete safety training required for this position Follow all safety policies and procedures Inform Supervisor or Manager of unsafe conditions and recommend correction or elimination Report all work‑related injuries immediately Cooperate with the medical provider, follow the treatment plan and Return‑to‑Work Program Work to avoid preventable accidents Technical Expertise
Develop and maintain knowledge of how to change gas prices after receiving information from Manager or Territory Manager Perform inventory counts on departments assigned by Manager Order merchandise in the store using appropriate tools such as build‑to sheets Develop and maintain knowledge on how to complete daily paperwork, including entering daily invoices, excluding daily deposit Assist with fuel inventory controls, including monthly preventative maintenance checks Assist in ensuring all equipment in store is functioning properly and is receiving proper preventative maintenance checks Conduct monthly safety meetings as directed Adhere to all company policies outlined in the policy manual and inform management when others are not following correct policies or procedures Troubleshoot and reset car wash equipment if necessary SUPERVISORY RESPONSIBILITIES
This position has no direct reports. QUALIFICATIONS
Education: Equivalent to high school diploma Experience: 3‑12+ months convenience store experience required Language Skills: Ability to read, write, speak and understand English for effective communication with managers, customers and the public Technology, Tools & Equipment
Computer, cash register, telephone, copy/printer/fax, and other equipment necessary for convenience store operations. Certificates, Licenses & Registrations
Shift Leader certification required ASAP if promoted from within company. PHYSICAL DEMANDS
Must be able to use cash register, make change, count inventory, use computer, lift up to 25 pounds, stand/walk around the store, sit, touch/feel products and cash, climb or balance up to 100 pounds, communicate in person and on the telephone system. Working Conditions
Convenience Store. Location
1505 Heritage Hills Drive, Washington, MO
#J-18808-Ljbffr