OKANA Resort & Indoor Waterpark
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on‑site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
About Our Property Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. The resort features a dynamic indoor waterpark, over 400 well‑appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 27,000 square feet. Shape your career in the heart of Oklahoma City at OKANA and contribute to a distinctive atmosphere that fosters personal and professional growth.
Our Vision For Our Team Members
Be a part of the OKANA Resort & Indoor Waterpark team, where your career aspirations meet a world‑class destination
Contribute to our distinctive atmosphere and foster your personal and professional growth
Be a committed professional who creates exceptional guest experiences
Be appreciated for what you bring to the team
Learn and grow with a company that values its associates
Why OKANA
Competitive wages
People‑first culture
Health insurance
Retirement savings
Growth opportunities
Paid time off
Festive environment
Perks & discounts
About The Role The Retail Lead is a customer‑facing position, assisting resort customers frequenting the retail store. This individual is a shift leader who will be responsible for opening and closing the store’s daily operation, maintaining a pristine condition, stocking shelves, and ensuring all displays are presentable. The Retail Lead will assist the Retail Manager with training the team, providing leadership to increase sales and achieve excellent customer satisfaction.
What You Will Be Doing
Assist guests with purchases of merchandise or other questions.
Process refunds, exchanges, room charges, employee discounts, gift certificates, promotions, and credit card purchases.
Pack orders to be shipped.
Maintain the work area clean and organized.
Report all unsafe conditions immediately.
Stock, replenish and retrieve merchandise and supplies. Ensure all merchandise is correctly ticketed and priced.
Complete other duties as assigned by supervisor.
Provide guests with directions.
Assist with retail inventories.
Attend all mandatory meetings.
Close retail stores.
Open retail stores.
What You Bring To The Role
High school diploma; college degree preferred.
Previous retail experience is desirable.
Strong interpersonal skills and excellent customer service attitude.
Computer proficiency, including resort PMS and POS systems and Microsoft 365 suite.
Read, write, and speak English fluently.
Strong organizational skills and attention to detail to maintain the store in good condition.
Compensation Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Pyramid Global Hospitality is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all‑encapsulating list of responsibilities, duties, and skills.
#J-18808-Ljbffr
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on‑site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
About Our Property Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. The resort features a dynamic indoor waterpark, over 400 well‑appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 27,000 square feet. Shape your career in the heart of Oklahoma City at OKANA and contribute to a distinctive atmosphere that fosters personal and professional growth.
Our Vision For Our Team Members
Be a part of the OKANA Resort & Indoor Waterpark team, where your career aspirations meet a world‑class destination
Contribute to our distinctive atmosphere and foster your personal and professional growth
Be a committed professional who creates exceptional guest experiences
Be appreciated for what you bring to the team
Learn and grow with a company that values its associates
Why OKANA
Competitive wages
People‑first culture
Health insurance
Retirement savings
Growth opportunities
Paid time off
Festive environment
Perks & discounts
About The Role The Retail Lead is a customer‑facing position, assisting resort customers frequenting the retail store. This individual is a shift leader who will be responsible for opening and closing the store’s daily operation, maintaining a pristine condition, stocking shelves, and ensuring all displays are presentable. The Retail Lead will assist the Retail Manager with training the team, providing leadership to increase sales and achieve excellent customer satisfaction.
What You Will Be Doing
Assist guests with purchases of merchandise or other questions.
Process refunds, exchanges, room charges, employee discounts, gift certificates, promotions, and credit card purchases.
Pack orders to be shipped.
Maintain the work area clean and organized.
Report all unsafe conditions immediately.
Stock, replenish and retrieve merchandise and supplies. Ensure all merchandise is correctly ticketed and priced.
Complete other duties as assigned by supervisor.
Provide guests with directions.
Assist with retail inventories.
Attend all mandatory meetings.
Close retail stores.
Open retail stores.
What You Bring To The Role
High school diploma; college degree preferred.
Previous retail experience is desirable.
Strong interpersonal skills and excellent customer service attitude.
Computer proficiency, including resort PMS and POS systems and Microsoft 365 suite.
Read, write, and speak English fluently.
Strong organizational skills and attention to detail to maintain the store in good condition.
Compensation Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Pyramid Global Hospitality is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all‑encapsulating list of responsibilities, duties, and skills.
#J-18808-Ljbffr