Bradley Professional, A Division of the Bradley Group
Customer Service Account Manager
Bradley Professional, A Division of the Bradley Group, Winston Salem, North Carolina, United States, 27104
Customer Service Manager – Manufacturing | Greensboro, NC (Hybrid)
$70–80K Base + 10–15% Bonus | Full Benefits | Unlimited PTO
Bradley Professional is partnering with a growing manufacturing organization in Greensboro, NC to identify a Customer Service Manager who can lead, coach, and elevate a Customer Service & Account Management team. This high-impact leadership role is ideal for someone who thrives on building strong teams, driving accountability, and delivering exceptional customer experiences.
Responsibilities
Lead, coach, and develop a Customer Service & Account Management team
Drive performance through training, metrics, and accountability
Manage key customer accounts and serve as the escalation point for complex issues
Support revenue growth through consultative selling and account expansion
Oversee projects to ensure on‑time delivery, quality, and profitability
Identify and implement process improvements alongside senior leadership
Qualifications
3+ years of people leadership experience
3+ years managing customer service operations in a manufacturing environment
Account management and/or sales exposure is a strong plus
Strong communicator who can lead, influence, and problem‑solve
Associate’s or Bachelor’s degree preferred
Compensation & Benefits
$70–80K base + 10–15% bonus
Unlimited PTO + paid holidays
5% 401(k) match – fully vested day one
Location & Employment
Full‑time, hybrid (work from home & on site)
Greensboro, NC
If you’re ready to lead a team, own key customer relationships, and make a measurable impact inside a manufacturing operation—this role checks all the boxes.
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$70–80K Base + 10–15% Bonus | Full Benefits | Unlimited PTO
Bradley Professional is partnering with a growing manufacturing organization in Greensboro, NC to identify a Customer Service Manager who can lead, coach, and elevate a Customer Service & Account Management team. This high-impact leadership role is ideal for someone who thrives on building strong teams, driving accountability, and delivering exceptional customer experiences.
Responsibilities
Lead, coach, and develop a Customer Service & Account Management team
Drive performance through training, metrics, and accountability
Manage key customer accounts and serve as the escalation point for complex issues
Support revenue growth through consultative selling and account expansion
Oversee projects to ensure on‑time delivery, quality, and profitability
Identify and implement process improvements alongside senior leadership
Qualifications
3+ years of people leadership experience
3+ years managing customer service operations in a manufacturing environment
Account management and/or sales exposure is a strong plus
Strong communicator who can lead, influence, and problem‑solve
Associate’s or Bachelor’s degree preferred
Compensation & Benefits
$70–80K base + 10–15% bonus
Unlimited PTO + paid holidays
5% 401(k) match – fully vested day one
Location & Employment
Full‑time, hybrid (work from home & on site)
Greensboro, NC
If you’re ready to lead a team, own key customer relationships, and make a measurable impact inside a manufacturing operation—this role checks all the boxes.
#J-18808-Ljbffr