Elevance Health
Account Service Manager Sr.
Apply for the Account Service Manager Sr role at Elevance Health.
Base pay range $91,308 per year – $156,528 per year
This role enables associates to work virtually full‑time, with required in‑person training sessions. The position offers maximum flexibility and autonomy while ensuring essential onboarding and skill development. Candidates who are not within a reasonable commuting distance from the posting location(s) will not be considered unless an accommodation is granted as required by law.
How You Will Make An Impact
Provides strategic planning and account management for large accounts.
Directs and manages the administration of contractual requirements and obligations.
Manages the new and renewal implementation process for accounts and works with operations to ensure smooth delivery of services.
Maintains ongoing account relationships at multiple levels throughout the customer's organization.
Makes recommendations for improvements to meet customer expectations.
Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction.
Provides both on‑site and off‑site account management, including interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues.
Presents monthly, ad‑hoc, mid‑year, and annual utilization and benefit reporting to the broker and client.
Coordinates open enrollment meetings, renewal process and training sessions.
Participates in efforts to support standardization across accounts and works in multidisciplinary teams to design and implement product and operational enhancements.
Provides guidance or expertise to less experienced account service managers.
Makes routine account visits.
Minimum Requirements
BA/BS degree and a minimum of 5 years of experience managing business operations and/or customer relationships, or an equivalent combination of education and experience.
Preferred Skills, Capabilities And Experiences
Travel to worksite and other locations as necessary.
Insurance experience preferred.
TPA experience preferred.
Account management experience preferred.
Location California, Colorado, Washington, Nevada
Benefits In addition to salary, Elevance Health offers a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401(k) contribution. Eligibility for benefits may vary.
Legal Notice Elevance Health is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
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Base pay range $91,308 per year – $156,528 per year
This role enables associates to work virtually full‑time, with required in‑person training sessions. The position offers maximum flexibility and autonomy while ensuring essential onboarding and skill development. Candidates who are not within a reasonable commuting distance from the posting location(s) will not be considered unless an accommodation is granted as required by law.
How You Will Make An Impact
Provides strategic planning and account management for large accounts.
Directs and manages the administration of contractual requirements and obligations.
Manages the new and renewal implementation process for accounts and works with operations to ensure smooth delivery of services.
Maintains ongoing account relationships at multiple levels throughout the customer's organization.
Makes recommendations for improvements to meet customer expectations.
Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction.
Provides both on‑site and off‑site account management, including interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues.
Presents monthly, ad‑hoc, mid‑year, and annual utilization and benefit reporting to the broker and client.
Coordinates open enrollment meetings, renewal process and training sessions.
Participates in efforts to support standardization across accounts and works in multidisciplinary teams to design and implement product and operational enhancements.
Provides guidance or expertise to less experienced account service managers.
Makes routine account visits.
Minimum Requirements
BA/BS degree and a minimum of 5 years of experience managing business operations and/or customer relationships, or an equivalent combination of education and experience.
Preferred Skills, Capabilities And Experiences
Travel to worksite and other locations as necessary.
Insurance experience preferred.
TPA experience preferred.
Account management experience preferred.
Location California, Colorado, Washington, Nevada
Benefits In addition to salary, Elevance Health offers a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401(k) contribution. Eligibility for benefits may vary.
Legal Notice Elevance Health is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
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