City of Dublin
Communications Technician-911 Dispatcher - Lateral Jan 2026
City of Dublin, Dublin, Ohio, United States, 43016
Are you looking to make a difference.Help each call you answer?
The City of Dublin is accepting applications for lateral 911 Dispatchers / Communications Technicians. to learn more about our center, click on this Recruitment Video.
Eligible Candidates Only LATERAL candidates with related experience are accepted. Eligible candidates must be a 911 Dispatcher, Communications Technician, or other directly related position with at least one year of work experience outside of training and not be in a probationary period. Out‑of‑state experience is accepted.
Those who do not meet these requirements should apply to the entry‑based posting. This posting requires the completion of a written exam. The application can be accessed here: bit.ly/NRECCApp.
About the Northwest Regional Emergency Communications Center (NRECC) The NRECC is the primary public safety dispatch center for Dublin, Hilliard, Upper Arlington (police and fire), Worthington (police and fire), Washington Township, and Norwich Township. Located inside the Dublin Justice Center, NRECC was formed in October 2013 and expanded to include additional municipalities over time.
The nature of this work requires candidates to work irregular hours, including nights, қарши, and holidays. Shift assignment is seniority based.
Shift Times
First Shift: 6:45 ouis to 2:45 p.m.
Second Shift: 2:45 p.m. to 10:45 p.m.
Third Shift: 10:45 p.m. to 6:45 a.m.
Primary Focus This position communicates with safety, other City personnel, and partnering agencies that fall under the NRECC. It involves receiving, prioritizing, transmitting, and recording data, communications, resources, and solicitudes.
The incumbent must model core values: Integrity, Respect, Communication, Teamwork, Accountability, Positive Attitude, Dedication to Service, Professionalism, and Commitment.
Designated as Non‑Exempt under FLSA, the position is entitled to overtime compensation.
Supervisory Responsibilities None
Important Dates to be Aware Of
Application process: Jan 12 – Feb 1Panel Interviews: Feb 9 – 11
Background checks: Feb 12 – Mar 6
Final Chief Interviews: Mar 17–19
Conditional Offers: Mar 19
Projected start date: Apr 27
All correspondence regarding the hiring process, including the login information for the information session, will be sent to the email address submitted with the application. Ensure your email address is correct.
Advanced Step Placement for Prior Dispatching Experience
2026 Wage Structure:
Step 1 – $63,267.06
Step 2 – $66,825.83
Step 3 – $70,384.62
Step 4 – $73,943.37
Step 5 – $77,897.55 \ li>Step 6 – $81,851.75
Benefits
Premium‑free medical, dental, and vision benefits
Employer contribution to Health Savings or Health Reimbursement Account ($1,875/year single, $3,750/year family)
Healthy By Choice Wellness Program
Employer‑provided life insurance
Vacation, sick, and personal leave
Longevity Pay after four years
Tuition reimbursement
Employee Assistance Program and peer support program
Dublin Community Recreation Center membership (employee & spouse)
Deferred compensation (optional retirement program)
Ohio Public Employees Retirement (14% employer matching)
ingrédients
Key Job Responsibilities Operate a multi‑channel radio system to dispatch requests for assistance and resources for law enforcement, fire and medical emergencies, and other cases. Coordinate backup support when needed.
Operate a multi‑line phone system to process incoming 9-1-1, text‑to‑9-1-1, TDD, and non‑emergency calls. Record and dispatch the appropriate resources.
Use a sophisticated workstation with mapping, video feeds, CAD, EMD guide cards, and other resources to collect, verify locations, evaluate, prioritize, track units, and collate incident information.
Utilize accepted techniques and protocols to gather necessary information to identify emergency type and priority.
Maintain communication with callers and responders during life‑threatening emergencies or volatile situations to provide guidance and life‑saving pre‑arrival instructions.
Perform queries and entries into state and national systems (LEADS, NCIC) to locate persons and property and ensure officer safety.
Use the Dublin Emergency Warning and Calling Systems to notify the public of emergencies.
Coordinate with other dispatch organizations to determineehir resources for assistance requests.
Other duties as assigned.
Education & Experience High School Diploma or GED. Some experience as a Communications Technician with CAD preferred, or any equivalent combination of education and experience.
Minimum age 18 at application. US Citizen or Permanent Resident. Valid driver’s license required.
Physical Requirements Clear and effective communication under stress; long periods of radio listening; ability to speak verbally clearly, concisely, and accurately; ability to respond calmly to emergency calls.
Special Requirements Ability to acquire and maintain LEADS and NCIC certification.
ясп Other Requirements Complete all phases of selection: psychological evaluation, polygraph, medical evaluation, and communications technician training program.
Regular attendance governed by applicable rules.
Compliance with training directives and state and federal safety laws.
Personal Attributes Composure:
stays calm under pressure, handles stress, maintains stability during crises, professional sensores.
Dealing with Ambiguity:
adapts to change, makes decisions without full information, shifts gears, tolerates risk. Pv.
Patience:
listens, checks before acting, understands people and data, follows established processes.
Problem‑Solving:
uses logic, seeks multiple sources, sees hidden problems, provides solutions.
Priority Setting:
allocates time effectively, eliminates roadblocks, creates focus.
Technical Learning:
quickly learns new skills and technologies.
Timely Decision‑Making:
makes decisions promptly, even with incomplete info.
EEO Statement THE CITY OF DUBLIN IS AN EQUAL OPPORTUNITY EMPLOYER
#J-18808-Ljbffr
Eligible Candidates Only LATERAL candidates with related experience are accepted. Eligible candidates must be a 911 Dispatcher, Communications Technician, or other directly related position with at least one year of work experience outside of training and not be in a probationary period. Out‑of‑state experience is accepted.
Those who do not meet these requirements should apply to the entry‑based posting. This posting requires the completion of a written exam. The application can be accessed here: bit.ly/NRECCApp.
About the Northwest Regional Emergency Communications Center (NRECC) The NRECC is the primary public safety dispatch center for Dublin, Hilliard, Upper Arlington (police and fire), Worthington (police and fire), Washington Township, and Norwich Township. Located inside the Dublin Justice Center, NRECC was formed in October 2013 and expanded to include additional municipalities over time.
The nature of this work requires candidates to work irregular hours, including nights, қарши, and holidays. Shift assignment is seniority based.
Shift Times
First Shift: 6:45 ouis to 2:45 p.m.
Second Shift: 2:45 p.m. to 10:45 p.m.
Third Shift: 10:45 p.m. to 6:45 a.m.
Primary Focus This position communicates with safety, other City personnel, and partnering agencies that fall under the NRECC. It involves receiving, prioritizing, transmitting, and recording data, communications, resources, and solicitudes.
The incumbent must model core values: Integrity, Respect, Communication, Teamwork, Accountability, Positive Attitude, Dedication to Service, Professionalism, and Commitment.
Designated as Non‑Exempt under FLSA, the position is entitled to overtime compensation.
Supervisory Responsibilities None
Important Dates to be Aware Of
Application process: Jan 12 – Feb 1Panel Interviews: Feb 9 – 11
Background checks: Feb 12 – Mar 6
Final Chief Interviews: Mar 17–19
Conditional Offers: Mar 19
Projected start date: Apr 27
All correspondence regarding the hiring process, including the login information for the information session, will be sent to the email address submitted with the application. Ensure your email address is correct.
Advanced Step Placement for Prior Dispatching Experience
2026 Wage Structure:
Step 1 – $63,267.06
Step 2 – $66,825.83
Step 3 – $70,384.62
Step 4 – $73,943.37
Step 5 – $77,897.55 \ li>Step 6 – $81,851.75
Benefits
Premium‑free medical, dental, and vision benefits
Employer contribution to Health Savings or Health Reimbursement Account ($1,875/year single, $3,750/year family)
Healthy By Choice Wellness Program
Employer‑provided life insurance
Vacation, sick, and personal leave
Longevity Pay after four years
Tuition reimbursement
Employee Assistance Program and peer support program
Dublin Community Recreation Center membership (employee & spouse)
Deferred compensation (optional retirement program)
Ohio Public Employees Retirement (14% employer matching)
ingrédients
Key Job Responsibilities Operate a multi‑channel radio system to dispatch requests for assistance and resources for law enforcement, fire and medical emergencies, and other cases. Coordinate backup support when needed.
Operate a multi‑line phone system to process incoming 9-1-1, text‑to‑9-1-1, TDD, and non‑emergency calls. Record and dispatch the appropriate resources.
Use a sophisticated workstation with mapping, video feeds, CAD, EMD guide cards, and other resources to collect, verify locations, evaluate, prioritize, track units, and collate incident information.
Utilize accepted techniques and protocols to gather necessary information to identify emergency type and priority.
Maintain communication with callers and responders during life‑threatening emergencies or volatile situations to provide guidance and life‑saving pre‑arrival instructions.
Perform queries and entries into state and national systems (LEADS, NCIC) to locate persons and property and ensure officer safety.
Use the Dublin Emergency Warning and Calling Systems to notify the public of emergencies.
Coordinate with other dispatch organizations to determineehir resources for assistance requests.
Other duties as assigned.
Education & Experience High School Diploma or GED. Some experience as a Communications Technician with CAD preferred, or any equivalent combination of education and experience.
Minimum age 18 at application. US Citizen or Permanent Resident. Valid driver’s license required.
Physical Requirements Clear and effective communication under stress; long periods of radio listening; ability to speak verbally clearly, concisely, and accurately; ability to respond calmly to emergency calls.
Special Requirements Ability to acquire and maintain LEADS and NCIC certification.
ясп Other Requirements Complete all phases of selection: psychological evaluation, polygraph, medical evaluation, and communications technician training program.
Regular attendance governed by applicable rules.
Compliance with training directives and state and federal safety laws.
Personal Attributes Composure:
stays calm under pressure, handles stress, maintains stability during crises, professional sensores.
Dealing with Ambiguity:
adapts to change, makes decisions without full information, shifts gears, tolerates risk. Pv.
Patience:
listens, checks before acting, understands people and data, follows established processes.
Problem‑Solving:
uses logic, seeks multiple sources, sees hidden problems, provides solutions.
Priority Setting:
allocates time effectively, eliminates roadblocks, creates focus.
Technical Learning:
quickly learns new skills and technologies.
Timely Decision‑Making:
makes decisions promptly, even with incomplete info.
EEO Statement THE CITY OF DUBLIN IS AN EQUAL OPPORTUNITY EMPLOYER
#J-18808-Ljbffr