Life Time Inc.
Position Summary
As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self‑directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.
Job Duties and Responsibilities
Operate as first point of contact for members and guests entering resort
Exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
Receive and facilitate incoming phone calls from members and guests
Maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
Assist members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
Serve as point of contact for new member acquisition and member retention interactions
Engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Position Requirements
High School graduate or equivalent
Minimum of 1 year of customer service experience
Passion to serve others
Effective communication skills
Preferred Requirements
Bachelor’s Degree in Hospitality
Pay Hourly position with wages starting at $18.25 and up to $22.75, based on experience and qualifications.
Benefits
A fully subsidized membership
Discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
Training and professional development
Paid sick leave where required by law
Additional Benefits for Full‑time Team Members
Medical, dental, vision, and prescription drug coverage
Short‑term and long‑term disability insurance
Life insurance
Pre‑tax flexible spending and dependent care plans
Parental leave and adoption assistance
Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
Deferred compensation plan, if the team member meets the required income threshold
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal‑opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
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Job Duties and Responsibilities
Operate as first point of contact for members and guests entering resort
Exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
Receive and facilitate incoming phone calls from members and guests
Maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
Assist members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
Serve as point of contact for new member acquisition and member retention interactions
Engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Position Requirements
High School graduate or equivalent
Minimum of 1 year of customer service experience
Passion to serve others
Effective communication skills
Preferred Requirements
Bachelor’s Degree in Hospitality
Pay Hourly position with wages starting at $18.25 and up to $22.75, based on experience and qualifications.
Benefits
A fully subsidized membership
Discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
Training and professional development
Paid sick leave where required by law
Additional Benefits for Full‑time Team Members
Medical, dental, vision, and prescription drug coverage
Short‑term and long‑term disability insurance
Life insurance
Pre‑tax flexible spending and dependent care plans
Parental leave and adoption assistance
Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
Deferred compensation plan, if the team member meets the required income threshold
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal‑opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
#J-18808-Ljbffr