Hilton
Overnight Guest Service Agent - Beach House Fort Lauderdale, A Hilton Resort
Hilton, Fort Lauderdale, Florida, us, 33336
Overnight Guest Service Agent – Beach House Fort Lauderdale, A Hilton Resort
– Hilton
Location:
Beach House Fort Lauderdale, A Hilton Resort
Shift Pattern:
11:00 PM – 7:30 AM (weekdays, weekends, holidays as needed)
Pay Rate:
$19.00 per hour plus incentives
Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best‑in‑Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑Free Education – access to college degrees and professional certifications via Guild Education*
401( K ) plan and company match to help save for your retirement
Hilton Shares – employee stock purchase program (ESPP) at 15 % discount
Career growth and development opportunities
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending on property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Responsibilities
Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and ensuring the guest knows the location of the room and/or has a bell person accompany them.
Assist guests with check‑out, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
Demonstrate thorough knowledge of hotel information including room categories, room rates, packages, promotions, the local area and other general product knowledge, and answer guest questions and inquiries.
Use upselling techniques to promote hotel services and facilities and maximize room occupancy.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
Receive, input, retrieve and relay messages to guests.
Qualifications
Minimum 2+ years in a guest‑facing customer service role; prior hospitality experience preferred.
Demonstrated hospitality, integrity, leadership, teamwork, ownership and a sense of urgency.
Proficiency with quality, productivity, dependability, customer focus and adaptability.
Ability to work the required shifts.
About Hilton Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
Schedule:
Full‑time
Brand:
Hilton Hotels & Resorts
Job Function:
Guest Services, Operations, and Front Office
#J-18808-Ljbffr
– Hilton
Location:
Beach House Fort Lauderdale, A Hilton Resort
Shift Pattern:
11:00 PM – 7:30 AM (weekdays, weekends, holidays as needed)
Pay Rate:
$19.00 per hour plus incentives
Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best‑in‑Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑Free Education – access to college degrees and professional certifications via Guild Education*
401( K ) plan and company match to help save for your retirement
Hilton Shares – employee stock purchase program (ESPP) at 15 % discount
Career growth and development opportunities
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending on property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Responsibilities
Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and ensuring the guest knows the location of the room and/or has a bell person accompany them.
Assist guests with check‑out, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
Demonstrate thorough knowledge of hotel information including room categories, room rates, packages, promotions, the local area and other general product knowledge, and answer guest questions and inquiries.
Use upselling techniques to promote hotel services and facilities and maximize room occupancy.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
Receive, input, retrieve and relay messages to guests.
Qualifications
Minimum 2+ years in a guest‑facing customer service role; prior hospitality experience preferred.
Demonstrated hospitality, integrity, leadership, teamwork, ownership and a sense of urgency.
Proficiency with quality, productivity, dependability, customer focus and adaptability.
Ability to work the required shifts.
About Hilton Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
Schedule:
Full‑time
Brand:
Hilton Hotels & Resorts
Job Function:
Guest Services, Operations, and Front Office
#J-18808-Ljbffr