Qantas Airways
Job Description
Challenge yourself to deliver training to drive positive frontline service outcomes
Full-time, permanent opportunity based at Sydney Airport
Enjoy the flexibility of shift work and excellent employee perks
As an
In‑Port Trainer , you will be responsible for training, coaching, assessing, and evaluating our Customer Experience teams, ensuring Qantas service, safety, and operational standards are consistently delivered. This role involves delivering structured instructional training to frontline colleagues within Airports Customer Experience, as well as facilitating practical, on-the-job task delivery. The core curriculum includes new starter inductions, customer service and soft‑skills training, technical and systems training, and process and procedural learning relevant to customer service operations across Australian Airports.
Reporting to the Planning Manager of Airports, you will contribute to the continuous improvement of training materials and manuals, ensuring content remains accurate, compliant, and reflective of current operational requirements. You will also assist in identifying training needs and recommending learning solutions and course structures in collaboration with Group Learning & Development (L&D).
This role requires you to develop an in-depth understanding of the operational portfolio you support, enabling you to confidently facilitate training and work closely with the broader Training Community, including L&D. You will apply contemporary adult learning methodologies, identify opportunities for continuous improvement, and actively promote a positive, inclusive, and engaging learning environment.
To be successful, you’ll have:
Demonstrated operational experience or strong working knowledge within Airport Operations, ideally within Customer Experience
Proven experience delivering face‑to‑face training, coaching, or capability uplift in an operational environment
The flexibility and availability to work a rotating shift roster, in line with airport operations
Experience coordinating and delivering training programs within a highly regulated service environment
Strong working knowledge of relevant policies, procedures, and regulatory requirements
Experience with airline or customer management systems, preferably Amadeus
Certificate IV in Workplace Training & Assessment or a related discipline (advantageous but not essential)
Confident and professional written and verbal communication skills
Strong interpersonal skills with a genuine enthusiasm for training and developing others
Excellent organisational capability with the ability to manage competing priorities
A decisive, solutions‑focused approach with the ability to analyse and resolve issues while considering planning data and procedural requirements
Why Qantas? You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
We love to travel:
Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
We have flexible leave options:
Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
We’ll give you access to thousands of rewards:
Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas story – get in touch today.
Applications close: Monday 19th January 2026
#J-18808-Ljbffr
Challenge yourself to deliver training to drive positive frontline service outcomes
Full-time, permanent opportunity based at Sydney Airport
Enjoy the flexibility of shift work and excellent employee perks
As an
In‑Port Trainer , you will be responsible for training, coaching, assessing, and evaluating our Customer Experience teams, ensuring Qantas service, safety, and operational standards are consistently delivered. This role involves delivering structured instructional training to frontline colleagues within Airports Customer Experience, as well as facilitating practical, on-the-job task delivery. The core curriculum includes new starter inductions, customer service and soft‑skills training, technical and systems training, and process and procedural learning relevant to customer service operations across Australian Airports.
Reporting to the Planning Manager of Airports, you will contribute to the continuous improvement of training materials and manuals, ensuring content remains accurate, compliant, and reflective of current operational requirements. You will also assist in identifying training needs and recommending learning solutions and course structures in collaboration with Group Learning & Development (L&D).
This role requires you to develop an in-depth understanding of the operational portfolio you support, enabling you to confidently facilitate training and work closely with the broader Training Community, including L&D. You will apply contemporary adult learning methodologies, identify opportunities for continuous improvement, and actively promote a positive, inclusive, and engaging learning environment.
To be successful, you’ll have:
Demonstrated operational experience or strong working knowledge within Airport Operations, ideally within Customer Experience
Proven experience delivering face‑to‑face training, coaching, or capability uplift in an operational environment
The flexibility and availability to work a rotating shift roster, in line with airport operations
Experience coordinating and delivering training programs within a highly regulated service environment
Strong working knowledge of relevant policies, procedures, and regulatory requirements
Experience with airline or customer management systems, preferably Amadeus
Certificate IV in Workplace Training & Assessment or a related discipline (advantageous but not essential)
Confident and professional written and verbal communication skills
Strong interpersonal skills with a genuine enthusiasm for training and developing others
Excellent organisational capability with the ability to manage competing priorities
A decisive, solutions‑focused approach with the ability to analyse and resolve issues while considering planning data and procedural requirements
Why Qantas? You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
We love to travel:
Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
We have flexible leave options:
Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
We’ll give you access to thousands of rewards:
Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas story – get in touch today.
Applications close: Monday 19th January 2026
#J-18808-Ljbffr